I shared my budget with Elvis over the phone, which is what I was quoted at another dealership across town. Elvis said he will honor that OTD price so I took time off work and visited him at Dublin Mazda. I was there for over 2 hours I was bullied and intimidated by Elvis and Keith. They insisted that I needed to pay $3,000 over the agreed upon OTD price saying that it was standard fee that all dealerships charge. I was shocked and felt violated. I was in tears and walked out halfway though signing the papers. Fortunately, because I didn’t not sign all the papers, the sale was not finalized, thank goodness. Several weeks later I ended up making my purchase across town at Tracy Mazda. There was no additional cost on top of the promised OTD price. Tracey is 30 minutes away, but they honored the quote and never once did I fell talked down to or disrespected.

Had the worst experience here. The general manager and manager were awful. I was told salesmen are down here pointing to ground managers are up here pointing up. Salesman can give wrong information only the managers know what’s really going on with the cars. That statement didn’t sit right with me and I became upset I was then screamed at by the manager STOP. I was so disgusted after spending so much money being lied to a treated badly is standard here. Straight from the managers mouth. So beware salesmen are allowed to tell you what they want whether true or false. All of this is straight from the angry manager mouth. If you like Mazda go to a different dealership where you can be treated right.

STAY AWAY! Sales people act nice when initially approaching you but that's short lived. RUDE, RUDE, RUDE people! And, cars are marked up ridiculously high... nice cars but they are just Mazdas... run! Support the USA! Check out Ford - we truly had the best experience choosing them for our SUV!

I came in today to get a reset on my new Mazda CX-5,and a gentleman named Elvis greeted me, I told him what I needed and he took care of it right away , I also asked him for help with my navigation system,, and he was very kind and patient with teaching me, he was a pleasure and very kind, thank you Elvis, for your assistance and patience!!…

This is the worst dealership out there in entire bay area for Mazda. In short I wanted to buy a new Mazda and had offers from multiple dealers. Elvis said they can beat and promised me thrice on call. When I went there surprise!!! Not even close. I decide to walk out with my friend as I have better offer from other dealer ( Fremont Mazda ), the sales person ( Ron ) comes back and shows a very good deal. We were happy to proceed and he rushes and gets my credit score run. We step into the finance part and thats were we realize instead of a 60 month he has given us for 63 months. Not only didn't he reduce the cost but working the math we found he is charging us more. Furious we decide to leave as its already 7.15 pm and we wanted a car that day. Store manager comes in talks his usual crap and reduces less than 10 dollars and says thats the best he can do else you can walk out. We were in a very tough situation personally and had to purchase the car. Car is great but this dealership sucksssss. Stay away and don't even enter their lot if you want to buy a car. I repeat beware!!!

CROOKS, STAY AWAY I had a deal in writing on a mx-5 with Elvis and Dan- they were tag teaming. It was a good deal. Elvis calls and says, yeah we're good to go, come on down and lets do the paperwork. We go down and they start with the financing docs. We fill out the application and it comes back. At this point an hour has passed. Elvis comes out and says that the GM is not happy with the deal and wants $945 more. They would not return the documents that we signed that had our personal financial information. Funny thing is, another dealer was happy with the same deal, they were just 40 minutes away instead of 20. These guys are crooks- STAY AWAY