Reason for Visit: Sales (Used)
I recommend this dealer: No
My Review of 138 Auto Mall:
Let me start off by saying that dealing with 138 Automall is probably the worse experience I've had buying just about anything. Especially a vehicle.
I can't speak for the whole company but the salesman I dealt with had little to no knowledge of the car I was looking to get (I know this because I knew the vehicle very well). He never returned my calls, if he told you he would get back to you in about 5 mins expect a phone call in no less than 2 hours with not so promising news.
He ducked and dodged me for days until I got a hold of a manager after calling for 4 days straight and he apologized for not following up in a timely manner and would see to it I walked out a happy customer with the car I wanted at a reasonable price. He kept his word and now it was up to me to get my insurance squared away.
This was on a Fri. come Mon. I call and ask for this salesman again.. and to my delight I'm told I'll be called back. When he eventually does I'm THEN told the car Isn't ready yet... despite the fact I've paid for it and have completed my insurance and now waiting on them after making two trips their (total of 100 miles, 50 miles back and forth each time) and I still haven't even TEST DRIVEN the car.
The things I was put through to get this are just too much to list. I can only say if you expect someone who will followup with you and make sure you're satisfied with both cust service and your vehicle this isn't the place. They have some great deals but their (used) cars lack any type of selling representation and they have monkeys on the floor selling their vehicles.
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