My Review Of 411 Carline:
I purchased a 2002 Mercedes Benz CL 600 with only 56K miles on it from 411Calrline. The car was prepped, undercarrige wash, & detailed nicely. I purchased it for $14,800 with a trade in. The next day oil was leaking from the car, I took it to a certified dealership and the estimated repair cost of the oil leak was $5,749.00 plus other fixes to include dual airsprings, filter change, and miscellaneous maintenance that could easily ramp up up $8,600. 411Carline reminded me that I did in fact purchased the car as is. The representatives of Carline did feel badabout the situation and stated they were unaware of any problems and informed me that there is nothing I could do about it, and they were right. Buyers beware, even with a car history from Carfax an independent inspection by a mechanic of your choice before purchase , a checkup from known or local mechanics are well advised. I have learned that I've been scammed, but the mystery still remains by who? The unknowing dealerships, the previous owners? Any which way you look at it, my experience was not the grandest and I am making sure that people who read this will learn from my costly mistake. In conclusion, this particular case all I know is that I purchased the vehicle for $14,800 plus: tax, title, oil, fuel, inspection, a suit, some time away from work, a ruined driveway, reality check, humility and a lesson learned. In my defense, my response is that I will make sure my 411CARLine experience is shared, respectively.
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6/12/2013 1:09:01 PM
We are deeply sorry to hear you feel “scammed” during your recent purchase from our dealership. We take this unsatisfactory review very seriously whereas our positive reputation can be compromised. Our team at 411carline has worked very hard over the years to provide excellent service to our customers, which has resulted in hundreds of positive reviews, including an A+ rating from BBB as an accredited business.
We made every effort to ensure that we provided you with excellent service. We sold you a car in good faith. We presented, for your detailed review, a free CarFax vehicle history report prior to purchase and delivery. As an aside, the Carfax report documented maintenance records that were pristine.
Yet you continue to try and damage our online reputation. It is our understanding that you have had to re-write, remove or change your posts, which contained, to say the least - inaccurate information about 411carline. Again, Mr. Jack, we would like to ask you and publicly now, to please stop damaging our reputation by placing undocumented personal assumptions.
We feel your rating and review are unfair, according to all documents on file, which were presented to us as well as they were given and acknowledged by you. Furthermore, your review is not representative of the countless positive experiences we’ve provided families since 2005. At 411carline we value honesty, positive experiences, no games, and straightforwardness. It is our goal to offer exceptional service to every customer we serve.