777 Nissan - Service Center

777 Nissan responded

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777 Nissan responded

Thank you so much for your kind words! I'm really glad to hear that Marcos was able to assist you so well. We’re proud to have team members like him who go the extra mile to make sure our customers feel supported and confident in their decisions especially when it comes to something as important as finding the right car for your family. We hope your son enjoys his new car!

777 Nissan responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience and that you were happy with the service. We always aim to provide quick and high-quality service, and it's wonderful to know we met your expectations. We look forward to welcoming you back for your next visit!

777 Nissan responded

Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced during your appointment. While we strive to accommodate all our customers as quickly as possible, sometimes there are factors that can affect our schedule, even with early arrivals. Our team works hard to ensure that every vehicle is serviced efficiently and with care, and we always aim to prioritize appointments based on arrival and service needs. We appreciate your understanding and are grateful for your patience. If there's anything else you'd like to discuss, please don’t hesitate to reach out to 725-696-0716.

777 Nissan responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our staff made a positive impression. We truly appreciate your support and are committed to maintaining this level of service. Looking forward to welcoming you again soon!

777 Nissan responded

DONNIE.SANTOS3,Thank you so much for your kind words! We're thrilled to hear that your second maintenance visit for your Nissan Frontier Pro4X met your expectations. It's always our goal to provide exceptional and reliable service, and we're glad we could deliver that for you. We truly appreciate your continued trust and look forward to seeing you next time!

777 Nissan responded

Oh no, yet another entitled Californian cry-baby didn't get his way and wants to pout about it on Google for the "world" to see. I'll be happy to tell you all the full story. Yousefi decided to use an unauthorized electric car charger to charge his Ariya on their way to Vegas from Cali and it had an adverse effect on the vehicles charging system. Similar to putting bad gas in a normal vehicle. They had the vehicle towed to our shop. Without an appointment and with no prior notice it was coming. Our store has one Nissan electric certified technician who had a full schedule that day, but said he could try to work it in. Then Yousefi's crazy wife starts screaming and yelling at Wyatt and the service manager, before I (the GM) stepped in to see what was going on. She tells some sad story about how they're traveling and will lose their jobs and insists that we HAVE to help them. We agree that we can get the car in that day but its going to be a few hours as our technician had 3 Nissan leaf customers ahead of them all that had appointments for that day. 20 minutes later Yousefi's crazy wife upset that we didn't drop everything to get them pushed to the front of the line, storms her way into the sales tower to me to complain again and demands an update on her vehicle. I said the update is, its not been looked at yet, but you're welcome to take it to another Nissan store if that would be more convenient for you. She pouts and cries some more and returns to our waiting room. Once our technician freed up and looked at their vehicle, he determined the cause of the problem was the unauthorized vehicle charger they had used to charge their vehicle. Not an issue that warranty would cover, as its not a manufacturing defect, its human stupidity that caused it. So yes, there was a charge for it. The charge lead them to reach out to Nissan to try to get their vehicle lemon-law bought back haha, instantly was denied. Then the husband, after we bent over backwards to get them taken care of and rushed in so they could get back on the road, has the stones to ask for a discount on his service. The audacity of these entitled mo-mos I swear. However, I agreed I would give him one in exchange for a 5 star review, since we're a fairly new store and well, you can see how that worked out for us. So in retrospect, these are miserable people who were in a bad situation, that belittled our employees, yelled in our showroom and on our service drive, that we regrettably helped out of it, and what a shocker they hate us for it! We can only hope to never see or hear from them again. We would also highly recommend that if they visit your business that you throw them out immediately, we sure wish we had!

777 Nissan responded

ja1891,Thank you for your feedback! We're glad you had a positive experience with our staff. We understand your concerns about pricing and will take your input into consideration. If you need any assistance with installation in the future, feel free to reach out. We appreciate your business!

777 Nissan responded

Hi Krisinsd, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. 777 Nissan 725-696-0716