ALM Chevrolet South

**The Worst Car Buying Experience I've Ever Had – Beware of Deceptive Practices** I had a deeply frustrating experience with **ALM Chevy South** while attempting to purchase a 2024 Honda CR-V EX-L. What of Deceptive Practices** I had a deeply frustrating experience with **ALM Chevy South** while attempting to purchase a 2024 Honda CR-V EX-L. What should have been a straightforward process has turned into a drawn-out ordeal marked by **deceptive advertising, poor communication, and an unsafe vehicle**. * **3/12/25**: I reached out about a vehicle advertised on TrueCar for $30,910. Steven Barnes informed me the vehicle wasn’t ready for a test drive due to needed repairs. Later, he sent me an out-the-door price that was nearly $3,000 above the advertised price, including bogus charges like a $1,995 "Motor Trend" fee and $995 for paint/fabric. * **3/13/25**: I asked for a revised quote without the add-ons and an explanation of the $1,330 in "fees." Eboni Cunningham responded with a new quote but included other hidden charges not disclosed in the listing. I tried to follow up—her voicemail was full and she never returned my calls or emails. * **3/14–3/17**: After being ghosted multiple times, I emailed several people at the dealership, including the GM, and stated I would report them to the **FTC and Georgia Attorney General** for deceptive advertising. Only then did someone (Sales Manager Freddie Watson) reach out and finally provide a correct quote with an apology. I scheduled a test drive. * **3/18/25**: I test drove the vehicle and decided to purchase. However, the car still needed repairs. I completed the paperwork and was told I’d be contacted later that day. When I returned to pick it up, the repairs were supposedly done, but the car was filthy. I was told to come back anytime for a detail. * **Mid-April**: I discovered **one lug nut was missing from each wheel**—a serious safety issue. Multiple messages left at ALM Chevy South went unanswered. I had to purchase and install the lug nuts myself. * **5/27/25**: I received a notice from my finance company that no title had been submitted. It took multiple calls and an email to finally get the issue resolved. The title arrived **nearly three months after purchase**. * **7/23/25**: While investigating clunking noises, my husband found that the **damage ALM claimed to have repaired was only cosmetic**. The muffler/exhaust was still **damaged and improperly attached**—a clear indication that they sold us an unsafe vehicle and misrepresented its condition. I contacted the dealership again, and Ashara told me to bring it to their service center, but I declined due to the ongoing poor treatment and the failure of the service department to fix it the first time. I requested reimbursement for repairs elsewhere—never heard back. * I also discovered that **half of my sales paperwork is missing**, and I still haven’t received it. My follow-up messages continue to go unanswered, yet I keep getting sales calls from their reps. --- **In summary**, this dealership engaged in: * **False advertising** * **Non-disclosure of fees** * **Selling an unsafe vehicle** * **Inadequate or deceptive repairs** * **Poor post-sale customer service** * **Failure to provide complete documentation** Unless you want months of stress, broken promises, and potentially dangerous vehicle conditions, I strongly **urge you to avoid ALM Chevy South**. I’ve reported them to the Federal Trade Commission and Georgia's Attorney General for Consumer Affairs and I'll be contacting a consumer protection attorney. I hope others don’t fall into the same trap. More

This dealer employs a crew of consultants who excel in delivering outstanding assistance and are deeply committed to offering precise answers delivering outstanding assistance and are deeply committed to offering precise answers More

They provided me with a quick and precise response through their well-informed customer service team. They were very friendly and all my questions were answered through their well-informed customer service team. They were very friendly and all my questions were answered More

Magnificent care of all customer needs, information and attention, a staff aimed at making you feel good attention, a staff aimed at making you feel good More

This dealer has a dedicated customer service focused on creating an enjoyable experience where interaction is made easier due to the kindness and straightforward manner of the sales representatives creating an enjoyable experience where interaction is made easier due to the kindness and straightforward manner of the sales representatives More

Too expensive on EVERYTHING. Sometimes give long time customers a discount because we deserve it Sometimes give long time customers a discount because we deserve it More

Their team of sales representatives responded to my request promptly and kindly, provided me with all the information pertaining to the car that caught my attention. They thoroughly explained the entir request promptly and kindly, provided me with all the information pertaining to the car that caught my attention. They thoroughly explained the entire purchasing process to me More

I felt very well taken care of by the employees in the customer service department. It's clear that they're willing to answer all my questions and provide me with the best advice customer service department. It's clear that they're willing to answer all my questions and provide me with the best advice More

Janelle was timely and very helpful with giving advice and showing us options. Thank u and showing us options. Thank u More

I'd like to share my positive experience. The service I received from this dealer was pleasant and really helpful. Their customer service department is incredibly and attentive. Thank you The service I received from this dealer was pleasant and really helpful. Their customer service department is incredibly and attentive. Thank you More