ALM Chevrolet South

Theu were very friendly and despite no appointment they were very fast with my vehicle for a oil change were very fast with my vehicle for a oil change More

This is definitely what I'd call effective and personalized service. They reached out to me almost instantly after I showed interest in one of their cars, and they were polite and friendly the who personalized service. They reached out to me almost instantly after I showed interest in one of their cars, and they were polite and friendly the whole time. More

I thought their team of employees and staff was not only skilled but also genuinely warm. Everyone was incredibly nice and they offered me perfect answers to every single question I had skilled but also genuinely warm. Everyone was incredibly nice and they offered me perfect answers to every single question I had More

Filed Complaint: Subject: Official Complaint Against ALM Automotive Group (control #15041114) d.b.a. ALM Chevrolet South dealership, 4200 Jonesboro Rd., Union City, GA 30291, (770-756-6472) Dear Boar ALM Automotive Group (control #15041114) d.b.a. ALM Chevrolet South dealership, 4200 Jonesboro Rd., Union City, GA 30291, (770-756-6472) Dear Board, I am writing to officially file a complaint against ALM Chevrolet South located in Union City, Georgia, regarding the sale and handling of a used vehicle I purchased from them on June 20, 2025. Specifically, Rule 681-9-.02. Responsibilities of a Used Motor Vehicle Dealer requires: ALM Chevrolet South violated all aspects of these OCGA laws. They did not have the documents needed to sell the vehicle. They could not provide to me the documents that I needed to appropriately obtain tag and insurance within the required timeframe of the law. They could not provide the required documentation to the Georgia Department of Revenue within the legal timeframe because they did not have it. I paid cash for this vehicle and a bill of sale was issued on June 20, 2025. A 45-day temporary tag was issued with an expiration date of August 4, 2025. After the temporary tag expired, I had still not received the permanent tag or title. I made multiple attempts to contact ALM Chevrolet South via text, emails and phone calls to inquire about the delay. These attempts either went without return contact or when contact was made, they provided misleading information with no projection of resolution. Also, I contacted the Georgia Department of Revenue several times by phone and each time was told that the appropriate paperwork had not been submitted by ALM Chevrolet South and that I needed to contact them. Only after sending a letter to the ALM Automotive Group corporate office did I receive a phone call from Mike Seltzer who at that time was general manager at ALM Chevrolet South (he has now moved to a different dealership). He claimed to be totally unaware of my situation. He said that ALM was in arbitration with Manheim Auctions and that ALM did not have the title for the vehicle that was sold to me. He could not provide a timeline for resolution. Upon expiration of the temporary tag, I was forced to cancel my auto insurance because the vehicle could not be legally driven due to not being registered, insured, or tagged. I was finally able to purchase a Georgia tag on September 30, 2025. That is 62 days beyond the expiration of the temporary tag which I was not able to use the vehicle that I had purchased and well beyond the OCGA requirement. Despite repeated efforts to work with ALM Chevrolet South to resolve the issue fairly, they offered only $400 as compensation and I did use their courtesy vehicle for 20 of the 62 days. There total offer is unacceptable given the extended length of time that I was unable to use my vehicle. Their offer of $400 translates to only $6.45 per day for this extreme inconvenience and which is much less than it takes to purchase and maintain a car in Atlanta. In the meantime, the expiration dates for my service agreement and limited extended warranty are all ticking down. I requested from them either a full extended warranty or a service/parts credit of $2,500. ALM refused to provide any further reimbursement or resolution. I believe the actions of ALM Chevrolet South reflect a serious breach of consumer trust and violate the laws for licensed used motor vehicle dealers in Georgia. I respectfully request that the Board investigate this matter and take appropriate action to hold ALM accountable. Please let me know if any additional documentation is required to support this complaint. I appreciate your attention to this matter and look forward to your response. More

Their advisors and support crew got me connected instantly and they were super friendly, clearly putting in extra effort to give me the best help possible instantly and they were super friendly, clearly putting in extra effort to give me the best help possible More

Pleasant experience. The customer service team's handling, service, and attention were really good. Their well-trained staff was attentive and happy to clear up my questi The customer service team's handling, service, and attention were really good. Their well-trained staff was attentive and happy to clear up my questions and doubts without ant pressure, and they did it all with kindness. More

The Service desk is horrible. Extremely slow, lack of response, aggressive in person. I would like to see just a little urgency with communication. I don't think people realize th Extremely slow, lack of response, aggressive in person. I would like to see just a little urgency with communication. I don't think people realize that in order for repairs to be paid for people have to get to work. Therefore, holding cars for a week before they are diagnosed is crazy business. Then it takes a week for any update and they NEVER answer the phones. More

The people on the team in charge of managing assistance and providing details were absolutely fantastic and gave me some really special, personalized attention and providing details were absolutely fantastic and gave me some really special, personalized attention More

From the first call to ALM Chevy South, I was treated with respect and valued as more than just a customer. My salesperson, Monterrius, was thoughtful, attentive, and eager to assist me with every questi with respect and valued as more than just a customer. My salesperson, Monterrius, was thoughtful, attentive, and eager to assist me with every question and concern I had. He even went the extra mile by providing videos and pictures, and he was transparent when it came to discussing the price. I truly felt grateful to have been in his hands. Over the next few days, I worked with Carlos Jelks, the finance officer, and he made the entire decision process easy and comfortable. Carlos’s tone, professionalism, and demeanor put me at ease, which made our conversations feel natural and stress-free. I had spoken with other dealerships before, but none gave me the attention and care that Monterrius and Carlos did. That’s exactly why I chose to do business with ALM Chevy South. I’ve always believed that people shop people, not places—and this team proved that true. Thank you, Monterrius, Carlos, and the entire ALM Chevy South team! More

The dealer's interaction, service, and care are excellent. The team was professional and helpful, explaining all the car's features and offering options for other makes excellent. The team was professional and helpful, explaining all the car's features and offering options for other makes More