ALM Hyundai Lumberton

I would strongly advise any potential shoppers to stay far away from ALM Hyundai Lumberton. My experience today was the definition of predatory and dishonest sales tactics. I called ahead this morning far away from ALM Hyundai Lumberton. My experience today was the definition of predatory and dishonest sales tactics. I called ahead this morning regarding a 2025 Hyundai Sonata. I spoke with a representative named Sean five separate times. I asked specifically—three different times—if the vehicle was physically on the lot and available. He assured me it was. Based on our conversations, we were looking at approximately $29,750 out-the-door. I made a 4:30 PM appointment and drove an hour and a half to get there. The "Switch" began the moment I walked in: 1. The Ghost Representative: I was told Sean doesn’t actually work at the dealership; he works for a third party. I had to start the entire process over with a new salesperson. 2. The "Missing" Inventory: After waiting 15 minutes, I was told the car I came for was a "maintenance loaner" and wasn't for sale. Magically, the four other 2025 models they had listed online were also "unavailable." 3. The Upsell: They immediately tried to push me into a 2026 model for over $36,000 OTD—nearly $7,000 more than the deal we discussed on the phone. The Financing Trap: When I held my ground, they eventually "dropped" the price to $31,900. However, I had to specifically ask about the interest rate to catch their next trick. They had swapped the 1.99% APR we discussed for 5.99%, claiming the lower price disqualified me from the promotional rate. Their final "best offer" was a monthly payment that completely ignored the terms we had agreed upon before I made the long drive. It is clear this dealership uses fake or "unavailable" inventory to lure people in, then relies on exhausting you with "talks with the manager" to get you to sign a worse deal. They have zero respect for a customer’s time or word. Save yourself the gas money and the headache—shop somewhere that values integrity. More

Everyone here was excellent with me, without a doubt they always behaved kindly, letting me know all the necessary information to start the car purchase. always behaved kindly, letting me know all the necessary information to start the car purchase. More

It was a positive experience. The staff was welcoming, attentive, and quick, always making sure I had all the information I needed while keeping me totally comfortable and confide The staff was welcoming, attentive, and quick, always making sure I had all the information I needed while keeping me totally comfortable and confident throughout the entire conversation More

Amazing support. I was thrilled with a gorgeous car I'm excited about buying, and they contacted me immediately. Their employees were incredibly warm, giving me all t I was thrilled with a gorgeous car I'm excited about buying, and they contacted me immediately. Their employees were incredibly warm, giving me all the key specs of the vehicle while also offering several interesting options from the same make. More

They have an excellent way of handling customer request. I was assisted by the staff in a fantastic manner and I was very satisfied with the great service I received from them. I was assisted by the staff in a fantastic manner and I was very satisfied with the great service I received from them. More

I loved the wide and varied range of available vehicles, and I was also pleased with the service provided by their friendly team and I was also pleased with the service provided by their friendly team More

Remarkable performance by the customer service team. They contacted me quickly, answered all my questions, and explained in detail the best way to purchase the car I chose They contacted me quickly, answered all my questions, and explained in detail the best way to purchase the car I chose More

I've been looking at a couple of car dealers because I'm interested in buying a car. I must say, their customer service has been very kind and helpful, quickly providing me with all the information I needed interested in buying a car. I must say, their customer service has been very kind and helpful, quickly providing me with all the information I needed More

Excellent customer service. I felt completely comfortable and confident with the well-trained staff at the dealership's customer service department. They were very helpful in th I felt completely comfortable and confident with the well-trained staff at the dealership's customer service department. They were very helpful in their approach, respectful and didn't pressure me, while providing all the necessary information More

Failed to register car in a timely matter. Bought vehicle on March 17. It is now May 6 and still have not received the car registration. Supposedly they have 45 days to complete registration. Bought vehicle on March 17. It is now May 6 and still have not received the car registration. Supposedly they have 45 days to complete registration. It would have been nice if they would have provided status. Instead my first status was from DMV stating my license was suspended for not having insurance on the vehicle I traded in. Incompetence at best on behalf of document staff. More