ALM Kia Perry

Great customer service, they responded promptly and politely, offering me several interesting alternatives of the same car model i was interested in politely, offering me several interesting alternatives of the same car model i was interested in More

Their support has been exceptional so far, diligently addressing all my inquiries and ensuring i receive the necessary information, they go above and beyond to ensure customer satisfaction, excellent cus addressing all my inquiries and ensuring i receive the necessary information, they go above and beyond to ensure customer satisfaction, excellent customer service More

Not especially enthusiastic about acquiring vehicles from preowned car dealers, i approached the situation with caution, after sending an inquiry via email, they swiftly responded, inviting me to peruse thei preowned car dealers, i approached the situation with caution, after sending an inquiry via email, they swiftly responded, inviting me to peruse their automobile inventory and offering comprehensive information on features and the range of price available More

Efficient Service, immediate contact, and even offered me a test drive in the car i liked, winch is great a test drive in the car i liked, winch is great More

Worst service department ever two weeks and still no callback. Service will not answer the phone, go to Columbus Kia for GREAT SERVICE, They want disappointed you callback. Service will not answer the phone, go to Columbus Kia for GREAT SERVICE, They want disappointed you More

Chris Parker is one of the best salesman we have ever worked with. He went over everything, explained how all the options worked & delivered the SUV to the house. I'm a disabled Vet & required a hitch t worked with. He went over everything, explained how all the options worked & delivered the SUV to the house. I'm a disabled Vet & required a hitch to be installed. Chris on his own time installed the hitch at the house. Talk about customer support & service, WOW. Over the top. This is the second car we got from Chris & KIA and we were bounced around, We were looking for Chris & found him at Jeff Smith KIA in Perry. He seems to be gaining a following. Everyone that is looking for a car I point them in Chris's way. When we get our next SUV it's going to be Chris's sale. We will be following him to make sure he's our go to sales guy. Way to go Chris. Your the best. More

Austin in the service dept is very unprofessional. He had my car for 5 months said it was the engine but refused to fix the car and said the car with 40 thousand miles was not covered and call the pol He had my car for 5 months said it was the engine but refused to fix the car and said the car with 40 thousand miles was not covered and call the police on me because I asked about my car More

Do not buy a Kia from Jeff Smith Kia in Perry ,Ga. Do not buy Kia either, purchased a 2018 Kia Optima in 2020 , and I was at dealership 10 times in 2022. The car burns oil, and the service departme Do not buy Kia either, purchased a 2018 Kia Optima in 2020 , and I was at dealership 10 times in 2022. The car burns oil, and the service department (Austin) said I did not meet requirements for Kia to replace the engine that is under warranty and recall. I called the manufacturer Kia and the representative told me a car with 50,000 miles is old, and I should be adding 3 quarts of oil in it every 1000 miles. She said that Austin at Kia in Perry stated "I did not meet Kia specifications to satisfy the oil test and approval for the replacement engine. I had so many oil consumption test in 2022 and I was told the engine was not 1 quart low. Their technician does the test on a hot engine that is running. I test my car in the morning before it is cranked up. Boy did I buy a lemon and pick a lemon Dealership. Nancy Evans More

Terrible service department. Made a appointment for a oil change 1 1/2 weeks earlier in person. Took morning off from work to be there at 8am. Show up and they have no record of Made a appointment for a oil change 1 1/2 weeks earlier in person. Took morning off from work to be there at 8am. Show up and they have no record of my appointment and the wait is 2 hours. Their reason was they had someone else working at the time that didn't work out so he was no longer there. This place is run the same as when they where Jeff Smith Chevrolet in Byron. What's the saying, You can put lipstick on a pig but it's still a pig. More

NEGATIVE 10 STARS NEVER TAKE YOUR CAR THERE FOR SERVICE! I own a 2021 Kia Soul. On June 13th I had my vehicle towed into Jeff Smith because my check engine light came on and engine started vibrating. B I own a 2021 Kia Soul. On June 13th I had my vehicle towed into Jeff Smith because my check engine light came on and engine started vibrating. Before towing it in I spoke with a tech from Jeff Smith about the issue and they said the soonest diagnostic appointment was June 27th but to go ahead and have it towed in and they would try to work it in sooner and handle any recalls. Kia corporate was also involved with this conversation due to delay in appointment and dealer not offering loaner, so I had to pay for a rental and submit for possible reimbursement. 3 days later I received a call from Jeff Smith saying my car was ready to be picked up. All recalls were completed. I asked if the recalls being fixed also fixed whatever was causing the engine vibration and was the check engine light now off? The employee stated that the check engine light was still on. I replied that the vehicle wasn’t ready to be picked up then and would still need to be diagnosed on the 27th because it obviously wasn’t fixed. On June 29th I called to follow up on appointment and was advised that my vehicle had been ready for pickup after recalls were complete. That there was no record of an appointment for the 27th that they were told by the tow truck driver it was brought in for recalls. Remind you both myself and kia corporate spoke with them to set the diagnostic appointment. For the check engine light not the recalls. So I was advised they would get too it as soon as possible …they were short staffed. Fast forward to July 27th I received a call that my vehicle was ready. That upon diagnostic there was no check engine light on therefore nothing to check. They had my car 6 weeks. During this time, they were never apologetic for the delays or confusion, never offered a loaner, and rude when I would call. I get there to pick up my car and the information on my paperwork is incorrect they had some random person’s address listed as mine. After having to request it be corrected, they handed me the keys and said have a good day. I had to ask where the car was before they even offered to get it. So now I have paid for a rental for 6 weeks for Jeff Smith to tell me my car has nothing wrong with it. So I’m left with a car still not fixed and out over $1500 for a rental while my car sat in their parking lot. First off I do not recommend buying a KIA! A year-old car shouldn’t need to be in the shop at all other than maintenance. Second, whatever you do , DO NOT take it to Jeff Smith! I have never been treated so badly by a company and after seeing the confusion and disorganization with the management and employees I can see why they had so many delays and issues! More