ALM Kia South

Wonderful experience I love my vehicle. I love the staff. I will be back again. I will refer others. I had a wonderful experience I love the staff. I will be back again. I will refer others. I had a wonderful experience More

I had a very great experience. Everyone was knowledgeable and very accommodating. I will shop here again, and I have referred of us who have since purchased a vehicle. Everyone was knowledgeable and very accommodating. I will shop here again, and I have referred of us who have since purchased a vehicle. More

very beautiful staff very clean establishment and very accommodating. I will refer of this here. Great experience overall accommodating. I will refer of this here. Great experience overall More

Awesome experience I will shop here again and refer others to this establishment for the next purchase others to this establishment for the next purchase More

Great experience easy process no complaint my sales was very friendly and helpful make sure i was happy with car selection. very friendly and helpful make sure i was happy with car selection. More

My service tech was a new employee, not very knowledgeable. I get it, but I’ve noticed that there’s a high turnover. Not a good look when you’re looking for quality service. I also went to the s knowledgeable. I get it, but I’ve noticed that there’s a high turnover. Not a good look when you’re looking for quality service. I also went to the showroom floor while waiting for my oil change and not one time did it sales person approached me I had to find one on my own to inquire about the new vehicle, the L5. More

I have purchased over 20+ vehicles in my life and this by-far has been the WORST experience! The lack of communication and buffoonery is baffling; and complete lack of competence from the top all the way by-far has been the WORST experience! The lack of communication and buffoonery is baffling; and complete lack of competence from the top all the way down. Throughout this process we had to talk to 20 different people, all promising to do something that they other failed to accomplish. Here are some of the issues that we incurred: temporary tag expired (because no one submitted our paperwork to the DMV…couldn’t drive the car for four days); we were promised two key fobs (after multiple calls and promises…it’s been four months and we have yet to receive it); we have wheel locks on each rim (but received NO key lock). This was supposed to be a great experience with my son in purchasing his first vehicle…it was a complete NIGHTMARE!! Save yourself a headache and take your business elsewhere. More

Service has gotten a lot better in the last few months. It looks like there has been a lot of turnover in personnel but it seems to be for the best. It looks like there has been a lot of turnover in personnel but it seems to be for the best. More

I’m enjoying my Kia soul very much. Thank you to everyone who assisted me in my purchase. Thank you to everyone who assisted me in my purchase. More

I can’t believe how quickly my opinion of this dealership and Kia changed. I bought a brand new 2025 Kia Carnival, and within two months the A/C stopped blowing cold air. At first, the service department sa and Kia changed. I bought a brand new 2025 Kia Carnival, and within two months the A/C stopped blowing cold air. At first, the service department said nothing was wrong. Then they said it needed freon. Why is a brand-new car leaking freon? Next came the issue with the automatic sliding door. It stopped closing automatically, and the dash constantly warned the door was open—even when it was shut. We had to slam it manually just to drive. When I brought this up to service, I was told I’d need to leave my car for up to five days just for a diagnosis— that time frame only included the diagnosis and response regarding warranty approval. Parts and repair would take even longer. And guess what? No loaner. I was expected to cover a rental on top of making payments on a car that was sitting at the dealership, untouched. The salesman tried to help and asked if they could at least diagnose it quickly. I dropped it off early, but even after leaving it overnight, they hadn’t even looked at it. Eventually, a tech took a quick glance and said it looked like a wire came loose, at the time there was no mention of that wire being cut, he stated that he believed that was the issue. I was instructed to bring it back when I could leave it so the technician could reattach the wire. When I brought it back, I was now told the wire was "cut" and that Kia might not cover it. Surprise: they didn’t. I asked if these door issues were common, since my 2023 Carnival had the exact same issue. They told me no. After my warranty was denied, I looked it up and found there’s a class-action lawsuit for this very problem on 2022–2023 models—and issues are already being reported for 2025. The dealership may not be responsible for manufacturing defects, but refusing to offer a loaner or provide basic support when someone buys a new vehicle with double-digit mileage is ridiculous. When I spoke to Eric in service, he told me he could possibly help resolve the issue if I could once again leave it for several days to take pictures and resubmit the claim to Kia’s warranty department. I asked if I would receive a loaner since a brand new car should not be having these malfunctions. I was told the owner doesn’t offer loaners anymore because people weren’t returning them at 5,000 miles—since the dealership wanted to resell them. I am assuming this was probably because those cars were sitting in the service bay waiting on parts and repair completion and they didn’t want to be further inconvenienced. He stated they had to tailor their customer service offerings for the service department according to the people within that community. Then he told me I could consider the option of going to another dealership—one “in an area where the consideration of the people in their surrounding community could be trusted to bring the cars back and therefore are able to actually offers loaners. The implication was offensive and clear: people in Union City apparently don’t deserve decent customer service with the expectation for a brand new car to not have so many issues within the first few months, thereby causing them the need to pay a car note and fees for a rental. Oh—and I’m also having other electrical issues now, affecting safety features. This entire experience has been frustrating, disappointing, and frankly insulting. I expected better from this dealership when I bought a brand new vehicle. But I will definitely take Eric’s advice, and future new car purchases will be made at a dealership in a different type of community. More