ALM Kia South

The customer service has been excellent, with a good attention to exactly explain all car's stuffs, their has been great taking to addressing all my questions attention to exactly explain all car's stuffs, their has been great taking to addressing all my questions More

Good Customer Service Department The sales team was not only affable but also exceptionally dilligent, ensuring that every one of my inquires was promplty and completently adrresed not only affable but also exceptionally dilligent, ensuring that every one of my inquires was promplty and completently adrresed More

ALM Kia South could be an amazing dealership, but unfortunately they lack leadership and training. The sales team are nice and professional but they still conduct themselves as a traditional dealersh unfortunately they lack leadership and training. The sales team are nice and professional but they still conduct themselves as a traditional dealership using the same tricks to add onto the sale of your vehicle. They hide thousands of dollars in added costs in unnecessary warranties and service contracts on top of the standard dealer fees. This is to offset most of the low prices they advertise to the public. In the end, if you do not insist that you want them to remove the additional costs, you will be going out the door at the same price as you would at any other dealership. For my personal experience, this dealership sold me a vehicle that they claim is new and that I was the first owner. However, they still can't tell me why the vehicle is listed in the Kia database and Kia Connect App accounts in California and Texas. I live in Georgia. The electrify america code that is specific to my vehicle was also already claimed and used. After a month of owning the vehicle, multiple warning lights came on the dashboard. I took the vehicle in for service three times for the same issue. First time they turned me away because they said that there is only 2 technicians trained on electric vehicles. Second time they held it for a few days and told me to pick it up only to find that they the warning lights were still on and they did nothing about it. They kept it a third time for almost 2 weeks until I called to get my car back or a loaner vehicle. They said that they only have a few loaner cars at the dealership and that the wait list is 30 people deep. They always use the excuse "we are waiting on Kia" either to authorize a repair or a part. It seems to just be a script that they learn as a part of their training because I overheard the same thing said to multiple callers while I was waiting in their office. So, they tell me that they are waiting on a new radar part and for Kia to authorize the repair. They also tried to charge me a diagnostic fee for the warning lights that is obviously covered under the manufacturer warranty. So my car is still not fixed and the service department has turned off their phones. The only way to contact them is if you have the personal number to a service rep or go there in person. Kia customer care cannot even contact the service manager. So, in conclusion, the sales team is fine (just watch out for excess fees), the after sales support and service center is laughably bad. No one cares after you purchased the vehicle. If you get a great deal from them and your car operates fine, then you will love this dealership. If you run into any issues with the car, you will regret everything. More

I was captivated, thrilled by the exceptional care i received at this dealer filled with stunning cars received at this dealer filled with stunning cars More

I really enjoyed my visit. I was keep informed what was going on while my car was being serviced I was keep informed what was going on while my car was being serviced More

Sale person was very professional and kind would highly recommend this dealership as well as the sale person.Thank you for your service recommend this dealership as well as the sale person.Thank you for your service More

From the dealer, the customer service department responded to my request immediately, with the information i requested, also options similar size, price, and design to the car i want responded to my request immediately, with the information i requested, also options similar size, price, and design to the car i want More

JD Barksdale rendered excellent service. He was friendly, mannerable and patient. He listened to what I desired and worked hard to get it within my budget. He found my car and I purchased i He was friendly, mannerable and patient. He listened to what I desired and worked hard to get it within my budget. He found my car and I purchased it yesterday. I would recommend him to my family and friends. He was my answered prayer from God. More

Great customer service from Dondre Michael from the second I stepped out my car going into the dealership to the moment I left he helped me through the whole process!! second I stepped out my car going into the dealership to the moment I left he helped me through the whole process!! More

Good customer service and quality work and keeping me informed on what is going on with my car while getting fixed informed on what is going on with my car while getting fixed More