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Aaron Chrysler Dodge Jeep Ram - Service Center

Norco, CA

4.3
539 Reviews

539 Reviews of Aaron Chrysler Dodge Jeep Ram - Service Center

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September 15, 2023

Working with Joaquin was a nice experience. A complete turnaround! Thank you and I'll be asking for him next time. More

by Corona Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin
Sep 18, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're glad to know that you had a great experience with Joaquin at Aaron Chrysler Dodge Jeep Ram. We appreciate your feedback and look forward to assisting you in the future!

September 15, 2023

This was my 80th service, (I have a 2008 Caliber with 423706 miles on it). I've always been treated well. Max, (the service department manager),has always explained what was going to be done, be for any More

by kerrieski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Monroy
Sep 18, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

It's great to know that Max and our team at Aaron Chrysler Dodge Jeep Ram have consistently provided you with excellent service. We appreciate your recommendation! Safe travels in your Caliber!

September 14, 2023

When first arrived service tech told me he had the fob but no key blank for the fob. Parts guy told me he had received both. Service guy went to parts and asked. Then came back and said that they had More

by jared22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad in parts. 5 stars, Chris Schroeder
Sep 19, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm really sorry to read about your experience with us. It's clear that we've fallen short in our communication and service delivery, which is not the standard we aim for. I appreciate you acknowledging Chad's efforts - he exemplifies the level of customer care we strive for. We would like to rectify this situation as soon as possible, so please reach out directly at your earliest convenience so that we can get this resolved promptly and efficiently! Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com - (951) 272-3110 ext. 2130

September 14, 2023

Great customer service, went above and beyond what I would have received at another location. More

by BDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Galeana
Sep 14, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We can't ask for a better review than this. Thank you for trusting Aaron Chrysler Dodge Jeep Ram with your vehicle!

September 14, 2023

Amazing Really good customer service got helped out in excellence way super satisfied on everything ! More

by anselmorocha05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximiliano monroy
Sep 14, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're so glad to know you had an excellent experience with our team at Aaron Chrysler Dodge Jeep Ram. Your satisfaction is important to us! Thanks for the review.

September 08, 2023

Very professional. Got the diagnosis and repairs done quickly. They Kept me informed about the status of my vehicle More

by bw63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena the Service Advisor
Sep 08, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're glad to know you had a positive experience with our team at Aaron Chrysler Dodge Jeep Ram! Keeping customers informed and completing repairs promptly is always our goal. Thanks for the review!

September 07, 2023

Still waiting for the dealer to contact me about reimbursing my for the faulty alarm install or compensating me for it. And the center screen is still having issues. More

by BOROBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel (I think)… from the sale dept never fulfilled his commitment
Sep 18, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm sorry to learn about the issues you're experiencing with your alarm install and center screen. This does not sound like the responsive and helpful team I know and I apologize for that. Please reach out directly so we can address these concerns promptly and help improve your 1-star rating. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com - (951) 272-3110 ext. 2130

September 07, 2023

Great service! It was my first time taking in my jeep, my vehicle was ready in the time frame they initially gave us. I appreciate they great customer service. More

by rochavicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle service department
Sep 07, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're glad to know you had a great first experience with us at Aaron Chrysler Dodge Jeep Ram! We always aim for efficient and top-notch service. Thanks for the review, we appreciate it!

September 06, 2023

Very good, they provided a latte, a pastry and they even washed my vehicle. I might just start coming by for breakfast. 😎 More

by rgutierrezsta3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Sep 07, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're glad to know you enjoyed our service and refreshments! Our team at Aaron Chrysler Dodge Jeep Ram always aims to make our customers' visits as comfortable as possible. Feel free to drop by for breakfast anytime!

September 04, 2023

There was a sensor part missing on my ford 150 truck for my trailer hook up that I did not notice until a month later. I was promised a call back by a manager twice, with no answer. To add to that, it took More

by DAVID@PRIMEBUILDERS.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Photopulos, Suzy Penaflor
Sep 18, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm sorry to read about the issues you've experienced with your Ford 150 truck and the service received. This certainly isn't reflective of our commitment to customer satisfaction, especially regarding communication and efficiency. I'd like to personally assist in resolving this matter for you—please reach out at your earliest convenience so we can discuss further. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com - (951) 272-3110 ext. 2130

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