Aaron Ford of Poway - Service Center

I will start this off by saying this is my second car purchase through this Ford dealership. My first vehicle purchase was flawless and the whole reason I went back to purchase a second vehicle. I purcha purchase through this Ford dealership. My first vehicle purchase was flawless and the whole reason I went back to purchase a second vehicle. I purchased a Ford Explorer 2020 in February 2024. about a month and a half ago my transmission went out and after a bunch of fiasco and being told different things by different people I finally was able to find out that I did have the lifetime powertrain warranty and that I was covered. I took my car in June 30 give or take a day and they have not started the repair as far as I know as of now today’s date. I was told 5 to 14 days for a transmission repair is what it usually takes on average. I was told no loaner cars. They don’t have a loaner program anymore, but then I was then told that they would look into getting me a rental and would try their best to give me a rental or a loaner vehicle. well, so far I’ve not gotten help on either department and me and my fiancé and my two children have been using one vehicle and really don’t have the means to go and get a rental on their own as of right now, so therefore the dealership helping me out with this would have been a huge plus, especially with how long this is taken and all the crap that I’ve been told and had to endure through this process. I’m very unhappy this time around with the customer service and pretty much being told many things by multiple people there’s been a struggle to use one vehicle this whole time and to be told different things and different dates by individuals. *UPDATE* Well this morning I was contacted by Eddie from poway ford, and he ended up helping me and fixed the issues i was having. I appreciate him helping me get a rental and gave me the set completion date for my repair. I appreciate the extra effort to help come to a resolution time! More

Mobile Service took care of a couple recalls. All smooth. Initial service was delayed for some reason and then dealer eventually called back to book appt All smooth. Initial service was delayed for some reason and then dealer eventually called back to book appt More

We took our vehicle in for general service. While in for service they took care of a recall. They advised on a recommended service from the Tech but did not push to have it done on that day. Gr While in for service they took care of a recall. They advised on a recommended service from the Tech but did not push to have it done on that day. Great experience. More

It was my first time and Maxx treated me very well. Even he offered me uber and drop off my car after the service. I really recommend them! Even he offered me uber and drop off my car after the service. I really recommend them! More

I took my Ford Explorer in for a simple oil change, but what followed turned into a complete disaster. While pulling into the service bay, the car was wrecked. Instead of taking responsibility, the dealers what followed turned into a complete disaster. While pulling into the service bay, the car was wrecked. Instead of taking responsibility, the dealership avoided addressing the damage and sent my car to an unknown body shop. They only fixed the bare minimum, and when I asked for clarity, they never provided a service ticket or explained what had been repaired or replaced. Since the incident, my car has never been the same. I’m now stuck with a car that has ongoing issues because of this mishandling. The dealership's service and communication were abysmal — they pressured me not to involve my insurance, which, in hindsight, was a huge mistake. If you value your vehicle and peace of mind, stay far away from this dealership. The lack of professionalism, accountability, and transparency makes this a place to avoid at all costs. More

Vanessa was great! She took me to my rental and stayed in contact with me! She had impeccable customer service! She took me to my rental and stayed in contact with me! She had impeccable customer service! More

They always have available appointments and very friendly personnel. Service is explained before and after completion personnel. Service is explained before and after completion More

I’m so impressed how professional and effortless it was working with Aaron Fords service dept. My new Ford store!!! Thank you Benjamin Woodard for your guidance. working with Aaron Fords service dept. My new Ford store!!! Thank you Benjamin Woodard for your guidance. More

Eduardo Ruiz and Billy is a person who helped me in the process of my vehicle's maintenance and in some other details of the car. He kept me informed at all times of the repair process and he is a very pro process of my vehicle's maintenance and in some other details of the car. He kept me informed at all times of the repair process and he is a very professional person in his work. More

Backstory: I took my truck in for its 30000 mile service a couple of weeks ago. While it was being serviced, the lift had an extension failure and the truck slipped, damaging the passenger-side running boar a couple of weeks ago. While it was being serviced, the lift had an extension failure and the truck slipped, damaging the passenger-side running board. Mike Rogers explained to me what had happened and set up an appointment for me to bring the truck back in for repairs a couple of weeks later, after I had returned from a trip. The appointment was for 0800 on April 17. I dropped the truck off early, around 0600, then went to work and waited for the call telling me the truck was ready. And waited. And waited. As near as I can tell, the work involved in the repair is removing 24 nuts, taking off the old parts, replacing them, and tightening 24 nuts. Maybe some of the studs were also damaged and had to be replaced. I don’t know. And that’s my gripe with this establishment. I don’t know. They don’t call and let you know what’s going on. You call them, and eventually you get routed to voicemail. You will get a call back, eventually. I ask Mike for more information, which he promises to get for me, but then I don’t get a call back so it’s voicemail xxxx again for me. I get a call back. The truck will be ready by 1530-1400. Why so long? Well, maybe it will be ready sooner, let me check. No callback. I check again. It will be ready about 1630, and we will bring it to your work! Great. But 1630 comes along, and no calls. I call them. Voicemail! Finally, at 1650 I got text saying they were on their way with my truck and by 1710 it arrived. The work they did was acceptable, though I have yet to get on my back and inspect it from the underside. They appeared to have washed my vehicle, somewhat. There were places along the body that they missed, and they hadn’t cleaned the bird poop off the driver-side mirror. That’s my main gripe with Aaron Ford of Poway. They do acceptable work, but it takes them too xxxx long for anything more complex than a standard maintenance service. And, they can’t seem to give a good estimate of how long the work will take. More