Academy CDJR - Service Center

Academy CDJR responded

Thank you for the fantastic review! We’re thrilled to hear that you appreciate the personalized, no-pressure experience we strive to create. It's great to know that our service, sales, and finance teams made a positive impression on you. We’re honored that you plan to return to Academy for your future leases, and we look forward to continuing to provide excellent service for you. Thanks again for your trust and support!

Academy CDJR responded

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with the service on your 2017 Chrysler 300. Our team always strives to provide professional and efficient service, and it’s great to know we met your expectations. Sourcing parts quickly is important to us because we know how valuable your time is. If you need anything else in the future, please don’t hesitate to reach out. Thanks again for trusting us with your vehicle!

Academy CDJR responded

Thank you for the wonderful review! We're so glad to hear that you had a positive experience with our service, pricing, and the team—especially JP! It's great to know you enjoyed our facility and felt welcomed by everyone. Your feedback means a lot to us, and we're thrilled to have earned your trust. We look forward to serving you again in the future!

Academy CDJR responded

Thank you for your kind words! We're thrilled to hear that you felt welcomed and appreciated the efficiency of our team. Providing excellent customer service and keeping wait times minimal are top priorities for us, so it's great to know we succeeded in making your experience a positive one. We truly value your feedback and look forward to serving you again soon!

Academy CDJR responded

Thank you for your kind feedback! We're so glad to hear that our team was polite, helpful, and kept you informed about the status of your vehicle. Clear communication is important to us, and it's great to know that we met your expectations. We truly appreciate your business and look forward to assisting you again in the future!

Academy CDJR responded

Thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you’ve faced with your oil change, tire rotation, and the additional services you requested. It’s unacceptable that your vehicle was not returned as promised, and that you had to follow up to ensure the requested services were completed. This is not the level of service we strive to provide, and we understand your frustration. We will be addressing these concerns with our service department to ensure better communication and follow-through in the future. Your feedback is important, and we are committed to improving both our service and leadership to prevent this from happening again. We appreciate your patience and hope to have the opportunity to provide a more positive experience for you moving forward.

Academy CDJR responded

Thank you for taking the time to share your feedback. We’re glad to hear that you typically receive great customer service and that your vehicle is returned cleaner than when it came in. However, we deeply apologize for the oversight regarding your coolant and power steering fluid levels. We completely understand your expectations when visiting a dealership, and we agree that these checks should be part of the routine inspection process. We also apologize for not following up on your email. You should have received a timely response, whether to explain the process or to offer reassurance about future visits. This is not the level of service we aim to provide, and we will be reviewing our communication processes to ensure this doesn’t happen again. If something arises, please email matt.murphy@drivechariot.com and adam.arredondo@drivechariot.com with any issues! We truly value your business and will make sure your remaining prepaid services are handled with the care and attention you expect. Thank you again for your constructive feedback, and we hope to continue serving you with improved service moving forward.

Academy CDJR responded

Thank you for your glowing feedback! We're delighted to hear that you felt treated like royalty from the moment you arrived. Providing exceptional service and delivering on our promises is what we strive for every day. It was our pleasure to assist you, and we look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out!

Academy CDJR responded

Thank you for your kind review! We’re glad to hear you had a great experience with our friendly team and appreciated the regular updates throughout the service. Keeping our customers informed is a top priority, and it’s wonderful to know it made a positive impression. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

Academy CDJR responded

Thank you for your feedback. We sincerely apologize for the unprofessional experience you had with our service department. We understand how frustrating it can be when appointment times aren’t respected, and when communication is unclear. This is not the level of service we strive to provide, and we deeply regret that we did not meet your expectations. We take your comments seriously and will work to improve our scheduling, communication, and overall professionalism. Your time is valuable, and we will make every effort to ensure a more efficient and respectful experience in the future. Thank you for bringing these issues to our attention.