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Academy CDJR - Service Center

Tipton, IN

4.4
294 Reviews
Call Service Center (765) 415-4101

294 Reviews of Academy CDJR - Service Center

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March 25, 2025

Horrible experience all the way around. ABSOLUTELY HATE the fact that I’ve gotten involved with them and am stuck giving them my money for the next 3 1/2 years. Communication has sucked, num More

by roblmc411
Workmanship
Recommend Dealer
No
Employees Worked With
Adam Arredondo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Academy CDJR responded

Hello, I know our sales manager, Daniella, already spoke with you regarding your experience with us. It seems like you have her number now, so please message her with any comments or concerns and she will be sure to get the situation taken care of. We apologize for your experience with us, but hope that we can make it up to you.

March 25, 2025

Incompetent service once again, brought 2025 Ram in for electrical issue, needed a battery change. Can't even change a battery, bolt left sitting on the grill and the bracket to secure the battery missin More

by Jonathan G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Academy CDJR responded

I'm truly sorry to hear about the issues you've experienced with your service, Jonathan. It’s completely unacceptable that your vehicle wasn't properly serviced, and we understand your frustration. Please reach out to us directly so we can address the situation, ensure the necessary corrections are made, and get everything properly secured. We value your feedback and are committed to providing you with the level of service you expect and deserve. Matt Murphy, Service Manager matthew.murphy@drivechariot.com

March 24, 2025

We have always had excellent service and experience at the dealership. Recommend to everyone looking for an automobile! More

by k.s.johnson8357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
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Apr 03, 2025 -

Academy CDJR responded

Thank you so much for your continued support and kind words! We're thrilled to hear that you've had excellent service and experiences with us. Your recommendation means a lot, and we truly appreciate you spreading the word. We look forward to helping you and others in the future with any automobile needs!

March 24, 2025

The employees are friendly and responsive to the customer’s needs. Our sales rep, JP, always checks on us when we are there. More

by susieandmack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your positive experience! We’re so glad to hear that our team has been friendly and responsive to your needs. It’s great to know that JP has been attentive and consistently checking in with you—he truly values your satisfaction. We appreciate your continued trust in us and look forward to assisting you again soon!

March 24, 2025

Service work was fine. Did not appreciate service advisor baiting and switching me into a three service oil lube and filter package when I told him I wanted only the one se More

by barbaramoeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your experience, and I sincerely apologize for the situation you described. It’s definitely not our intention to make you feel misled or pressured into additional services. We just like to offer our customers the best deal. Your satisfaction is important to us, and we want to ensure you feel confident and comfortable with every service you receive. If you’d like to discuss this further, please don’t hesitate to reach out. Matt Murphy, Service Manager matthew.murphy@drivechariot.com

March 24, 2025

Jason Nelson and Jordan Russel (Hossea) were very helpful in our decision. To purchase a 2021 Jeep Renagade. More

by Grammy011d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your experience! We’re so glad to hear that Jason Nelson and Jordan Russel were helpful in guiding you through your decision to purchase a 2021 Jeep Renegade. It’s always our goal to make the car-buying process as smooth as possible, and it’s great to know they were able to assist you. We hope you enjoy your new Jeep, and we look forward to serving you again in the future!

March 24, 2025

Always great service Client sutting area needs attention Coffee station was empty and in need of supplies Salesperson helped get it in shape More

by sylsells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for your feedback! We're thrilled to hear that you consistently receive great service from us. We also appreciate you bringing up the condition of the client seating area and the coffee station. We're glad that our salesperson was able to help, but we’ll make sure to improve our upkeep in those areas moving forward. Your comfort is important to us, and we want to provide a great experience in every aspect. We look forward to assisting you again!

Apr 03, 2025 -

Academy CDJR responded

Thank you for your feedback! We're thrilled to hear that you consistently receive great service from us. We also appreciate you bringing up the condition of the client seating area and the coffee station. We're glad that our salesperson was able to help, but we’ll make sure to improve our upkeep in those areas moving forward. Your comfort is important to us, and we want to provide a great experience in every aspect. We look forward to assisting you again!

March 24, 2025

There was a little bit of a delay on the dealership getting back to me with the diagnosis bit when they did I was very pleased with the results. More

by April1paula57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for your feedback! We apologize for the delay in getting back to you, but we're so glad to hear that once we provided the diagnosis, you were pleased with the results. We truly appreciate your patience and understanding, and we’ll continue working to improve our response times. We look forward to assisting you again in the future!

March 23, 2025

Every time I visit this dealership I am greeted on a way that makes me feel valued. More

by Bill Reagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for your kind words! We're so happy to hear that every visit leaves you feeling valued and appreciated. Providing excellent customer service is a top priority for us, and it's great to know we’ve been able to consistently deliver that experience for you. We look forward to welcoming you back soon!

March 22, 2025

Brought in truck for service and I feel you are over charging just to see why out check engine light was on. I can go to AutoZone and they check for free. Little ridiculous we pay for oil and can’t even More

by dmorris651972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your concerns, and I apologize for the frustration you’ve experienced. We understand that paying for a diagnostic check can feel unnecessary, especially when services like that are available elsewhere for free. We strive to be transparent with our pricing, and I can see how this situation may have been disappointing. Your feedback is valuable, and we will look into ways to improve our service offerings and pricing. Please don’t hesitate to reach out if you have any further questions or would like us to review the details of your visit. We appreciate your input and hope to serve you better next time.

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