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Academy CDJR - Service Center

Tipton, IN

4.4
294 Reviews
Call Service Center (765) 415-4101

294 Reviews of Academy CDJR - Service Center

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March 16, 2025

I asked for service on short notice and Jordan was able to get me in immediately ahead of our trip to Florida. Service was completed quickly and thoroughly. More

by bdharlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your experience! We're so glad to hear that Jordan was able to accommodate your service request on short notice and get you in quickly before your trip to Florida. It’s great to know that the service was both fast and thorough. We hope you have a fantastic trip, and we’re here for any future service needs! Safe travels!

March 14, 2025

I had a very good experience. Jordan kept in informed on what they were doing with my vehicle and estimated time when it would be ready. He offered me refreshments and so kind and More

by stmjcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
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Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your wonderful experience! We’re so glad to hear that Jordan took great care of you, keeping you informed and offering thoughtful touches like refreshments. It’s always our goal to provide friendly and helpful service, and we’re thrilled that Jordan made your visit enjoyable. We’ll be sure to pass along your kind words to him. We appreciate your feedback and look forward to assisting you again in the future!

March 12, 2025

Very good! I drive past several dealerships to go to this one that is much closer to my home. They are honest and haven't broken anything. More

by JennyJeepGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for your kind words and continued trust! We’re thrilled to hear that you make the extra effort to visit us, and we’re honored to have earned your loyalty with our honesty and quality service. We truly appreciate you choosing us and look forward to taking care of you for years to come!

March 10, 2025

Easy to work with, fair trade value, would deal with again. From sales to finance to delivery made us feel like family. More

by pennymen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
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Apr 03, 2025 -

Academy CDJR responded

Thank you for your wonderful feedback! We’re so glad to hear that you had a smooth experience from start to finish, and that you felt like part of the family throughout the process. It’s great to know that the trade value and service met your expectations. We truly appreciate your trust, and we look forward to working with you again in the future!

March 10, 2025

Experience was smooth and quick. Jordan was very polite and new his job Fantastic experience More

by Topdogliberty
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey, Jordan Amburgey
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Apr 03, 2025 -

Academy CDJR responded

Thank you for your feedback! We're so glad to hear that your experience was smooth and quick, and that Jordan provided fantastic service. It's great to know he was polite and knowledgeable throughout the process. We truly appreciate your kind words and look forward to assisting you again in the future!

March 08, 2025

Great service, great communication, on time and you know what your bill is without surprises. That is customer service. More

by bking0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for your fantastic feedback! We’re so glad to hear you had a great experience. We believe in clear communication, transparency, and providing top-notch service, so it’s wonderful to know we hit the mark for you. We truly appreciate your trust and look forward to serving you again in the future!

March 08, 2025

They have bad communication when servicing my car. Just because it was on their dime, they took their time fixing my car. Took 3 months to get my car back. More

by mrslinda67
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Murphy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Academy CDJR responded

I’m truly sorry to hear about your experience and the extended wait time to get your car back. We understand how frustrating poor communication and delays can be, especially when it impacts your day-to-day life. This is certainly not the standard we aim for, and I want to apologize for the inconvenience it caused. Please reach out to us directly so we can better understand what happened, address any outstanding concerns, and ensure that we improve our processes moving forward. We value your feedback and are committed to making things right. VP of Fixed Operations, Kim Bush kim.bush@drivechariot.com

March 08, 2025

An excellent and proficient dealership for general matenance and repairs when they are needed. Very professional. More

by opmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for the kind words! We're so glad to hear that you've had a positive experience with our maintenance and repair services. We always aim to provide professional and efficient service, and it's great to know that we've met your expectations. If you ever need anything in the future, don't hesitate to reach out!

March 07, 2025

Brought Jeep with appointment on Tuesday and they asked me to return on Wednesday ( short on Techs) after not even looking at it. 40 mile drive one way for me. Returned next day and they worked on it and s More

by deb437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Amburgey
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your experience, and I sincerely apologize for the inconvenience and frustration you’ve encountered. We understand how upsetting it is to make the effort to bring your Jeep in, only to have the issue remain unresolved. This is definitely not the level of service we strive to provide, and we want to make this right. Please reach out to us directly so we can look into your situation, provide an explanation, and ensure the issue is properly addressed. Your satisfaction is very important, and we’re committed to resolving this for you. General Manager, Adam Arredondo adam.arredondo@drivechariot.com

March 06, 2025

JORDAN WAS GREAT BUT I WAITED 2 HRS FOR AN OIL CHANGE I know you can do better More

by MYBABYROSEBUD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2025 -

Academy CDJR responded

Thank you for your feedback! We're glad to hear Jordan was great to work with. We sincerely apologize for the wait time during your oil change, and we appreciate you bringing this to our attention. We’ll work to improve our efficiency to ensure a better experience in the future. Thank you for your patience, and we hope to serve you better next time!

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