Acura Highland Park

Upfront and easy process . My husband and I had a great experience here and will be back to by our daughter a car this fall My husband and I had a great experience here and will be back to by our daughter a car this fall More

Tommy L hi is a mazing he explained everything even he will show me if I have a question or hesitations I know I’m paying a lot for the service and my car is not new one, but I guess I’m coming using yo will show me if I have a question or hesitations I know I’m paying a lot for the service and my car is not new one, but I guess I’m coming using your service because Tomy Lazar he’s the best. More

Tommy courtesyly took the car in and his first diagnoses and repair didn't fix the problem but second solution. He just patiently needed the car under his observation which he did. and repair didn't fix the problem but second solution. He just patiently needed the car under his observation which he did. More

I bought a used car from Acura Highland Park on June 28, and the experience has been nothing short of frustrating and disappointing. During the sale, I pointed out damage to the side mirror. The salesperson and the experience has been nothing short of frustrating and disappointing. During the sale, I pointed out damage to the side mirror. The salesperson acknowledged it and casually said it could be "touched up." I was told the car was otherwise in good condition, aside from a spoiler issue they agreed to repair. Within just 2 days of taking the car home, I realized the mirror wasn’t just scratched — it was structurally broken and unsafe, hanging loose and at risk of falling off. When I contacted the dealership, they denied any responsibility and claimed the damage must have happened after the sale, which was completely false. The finance manager even told me it was my responsibility as a buyer to spot all issues during a short test drive — while their own inspection missed this. Communication was a nightmare. I reached out multiple times via text and phone and got no response. When I brought the car in for the spoiler fix, I was given a loaner vehicle. A week passed without any updates. Then out of nowhere, I got a call telling me to return the loaner immediately because it had been sold. When I asked about the mirror repair, I was told “everything was done” — which was a lie. To make matters worse, the sales manager threatened to report the loaner as stolen to the police if I didn’t return it right away. From start to finish, the sales managers and finance director were rude, dismissive, and completely unprofessional. They misrepresented the car’s condition, ignored a safety issue, and made zero effort to resolve anything. I would strongly recommend avoiding this dealership — there’s no accountability, no customer service, and they clearly don’t stand behind what they sell. More

The peoples at this location very professional and delivery, what they promise to you, i recommended this place, I’m happy. delivery, what they promise to you, i recommended this place, I’m happy. More

Multiple times the service center did not return phone calls. They also reported different information to one spouse vs another spouse. I understand that they are busy but this has never happened in my p calls. They also reported different information to one spouse vs another spouse. I understand that they are busy but this has never happened in my past experiences there. More

The person that was taking care of me Tommy was excellent, but the wait time for the maintenance was not ideal excellent, but the wait time for the maintenance was not ideal More

Professional and friendly service department with relatively good prices. No pressure on the client just suggestions. relatively good prices. No pressure on the client just suggestions. More