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Acura Of Pembroke Pines

Pembroke Pines, FL

4.7
10,394 Reviews
Welcome to Acura of Pembroke Pines! We are located at 15601 Pines Boulevard in Pembroke Pines, FL and we invite you to stop by and enjoy our newly renovated facilities. While shopping for your new or used Acura, or bringing your Acura in for service, enjoy complimentary wi-fi and coffee while you relax in our lounge and cafe or let the kids hang out in our children's play area while shopping for your new or used Acura near Miami, Fort Lauderdale, & Pompano Beach, Florida. We have been ranked the number one volume New Acura store in the South East United States for the last 7 years in a row!* We're able to do this by providing South Florida shoppers with excellent customer service and a relaxed car buying experience.
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15601 Pines Blvd

Pembroke Pines, FL

33027

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Showing 10,395 reviews

August 10, 2021

A bit disappointed I shelled out money to start a lease and had to shell out even more just to finance when I never wanted to lease in first place. And sadly I still couldn't get approved for A-Spec. More

by WARREN.MOSES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2021

Recently purchased a used car. I worked with both the Sales Manager Scott as well as Sales Consultant Oscar Olive. Both were very knowledgeable, courteous and friendly. If you not the type to carry good More

by mellia06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ticker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Olive - 5 stars , Oscar Olive IV
Aug 10, 2021 -

Acura Of Pembroke Pines responded

We're so glad our team made this a positive experience! Thank you for your honest feedback and review for Acura of Pembroke Pines! We hope to see you again in the future!

August 09, 2021

Neville was super helpful and made the experience wonderful. Service was performed fast and was able to get a free car wash. Very happy with the service. More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville Braganza
Aug 10, 2021 -

Acura Of Pembroke Pines responded

This review means more to our team than you know! Thank you for being a loyal customer! - Acura of Pembroke Pines

August 09, 2021

My check was post marked but dealership decided to deposit my check even after getting confirmation that it won't be deposited before June 30. After several calls no one returned my calls to explain s More

by GAILAMOY32
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Morales
Aug 23, 2021 -

Acura Of Pembroke Pines responded

We understand your frustration and are disappointed to hear about your experience. We would like to discuss your experience to help resolve these concerns. Please contact Larry at lschlossberg@czag.net if you would like to discuss this further.

August 08, 2021

Marco is an excellent service advisor. He is pleasant, professional, and accommodating to his customers . I’m very happy to have him as my service advisor. More

by weechie18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Acura Of Pembroke Pines responded

Thanks for the great five-star rating and feedback! We're glad Marco helped you have a positive service visit and look forward to seeing you again!

August 08, 2021

Ron Richardson, my service advisor, communicated what service was recommended and why, and then service was completed quickly. Ron was very professional, helpful and easy to work with. More

by ermarsden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
Aug 10, 2021 -

Acura Of Pembroke Pines responded

We're happy Ron made your visit to Acura of Pembroke Pines so enjoyable! Thank you so much for the great feedback and five-star rating! We look forward to seeing you at your next appointment!

August 08, 2021

We have brought the car in for a specific issue which you couldn’t find then the car ends up shutting off at the car wash and then you find the fan needs replaced $$$$. Take home car and again original issu More

by LNMMULEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neville Braganza
Aug 23, 2021 -

Acura Of Pembroke Pines responded

We're disappointed to hear you've been experiencing issues with your vehicle and we understand your frustration. Please contact our Service Department - (877) 468-9930 to discuss this with us in more detail. Thank you.

August 08, 2021

Always had a great experience with this dealer. Service representative Jean Louis is a great asset to this business and why I always recommend Acura vehicles to all my family and friends. Great personnel, More

by lavernthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Acura Of Pembroke Pines responded

It means so much to hear that our team has provided consistent care to you all these years! We value you as a customer and look forward to seeing you at your next service visit! - Acura of Pembroke Pines

August 08, 2021

Worst service I’ve ever had when purchasing a car. They made me sign for the car before it was even at dealership. I was told one thing and they never followed through. I recommend Esserman Acura (where I More

by Rebeca
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Ticker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nigel, Jorge, Dino Liebro, Theressa Perrier
Aug 23, 2021 -

Acura Of Pembroke Pines responded

We're sorry to hear you were unsatisfied with your experience, Rebeca. Our team strives for five stars and would like a chance to improve the situation for you. Please reach out to me at your earliest convenience. Thank you, Larry Schlossberg - General Manager - lschlossberg@czag.net

August 07, 2021

It was a great experience. Specially with Mr Jan Gallego’s help. I will keep doing future business with Acura company. I’m really happy. More

by edurosy15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan Gallego
Aug 09, 2021 -

Acura Of Pembroke Pines responded

It means a lot to us that you chose the Acura of Pembroke Pines team to help you out! Thank you for leaving Jan and our team your great feedback and five-star rating! We'll see you next time!

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