Acura of Bay Shore

Excellent Teamwork I have been taking my car for service at Acura of Bay Shore for over 8 years and I cannot say enough good things about them. They are professional an I have been taking my car for service at Acura of Bay Shore for over 8 years and I cannot say enough good things about them. They are professional and their customer service is second to none. Starting with Tim in the Service Department. He truly is an asset to the dealership. My mechanic Keith has been awesome to work with as well. Always taking the time to answer any questions that I may have. Including Kenny, these guys go above and beyond to address any questions and concerns. Thank you all. Indira More

RUN AWAY!!!!!!!!! RUN AWAY!!!!!!!!!RUN AWAY!!!!!!!!!RUN AWAY!!!!!!!!!RUN AWAY!!!!!!!!! This dealership has the worst customer service, does not follow through on dea RUN AWAY!!!!!!!!!RUN AWAY!!!!!!!!!RUN AWAY!!!!!!!!!RUN AWAY!!!!!!!!! This dealership has the worst customer service, does not follow through on deals, and lost my car!!!! If I could give them zero stars I would. I would never recommend this dealership to ANYONE. The sales guy came from service and had NO IDEA what he was doing, told me things that weren't true, and the general manager Carlton did NOTHING and pretty much told me everything was my problem- didn't even try to solve it. They have not just lost me as a customer, but my family and friends. I have never been treated this horribly when buying something in my entire life! NEVER AGAIN!!!! More

amazing! Carlton was very helpful with my whole leasing process and taking back my old vehicle. Joseph and Carlton and Preet were a pleasure to deal with. Carlton was very helpful with my whole leasing process and taking back my old vehicle. Joseph and Carlton and Preet were a pleasure to deal with. More

Awesome and amazing. Anthony F was very professional. He was very knowledgeable and considerate. He made me feel very comfortable. I would definitely recommend this dealer Anthony F was very professional. He was very knowledgeable and considerate. He made me feel very comfortable. I would definitely recommend this dealership and Anthony F to family and friends. I will only purchase future vehicles from here. More

Great service experience My service advisor Kathy and everyone else in the service department were amazing when I brought my TSX in last minute. They got my car fixed and read My service advisor Kathy and everyone else in the service department were amazing when I brought my TSX in last minute. They got my car fixed and ready by the next day, and at minimal cost to me. Will definitely be going back to them for my regular maintenance. Thank you Acura of Bay Shore for having such excellent customer service all around! More

buying/leasing the car only half the battle- wait till you need them for something- They treat people who have leased 6 vehicles with no respect or care Give you crap service Carlton is a wo wait till you need them for something- They treat people who have leased 6 vehicles with no respect or care Give you crap service Carlton is a wonderful man but that is where it ends! More

Sold car I was interested in wholesale I was in the market to buy (still am) an Acura RL and saw a decent deal on carfax at this dealership. I indicated that I was interested and Ricardo wa I was in the market to buy (still am) an Acura RL and saw a decent deal on carfax at this dealership. I indicated that I was interested and Ricardo was prompt to contact me and to do a follow up call days later. This was great and I communicated to him that I will be traveling from CT to NY to check it out (2hrs 30 mins). That day came and I was just about there and so I called Ricardo. To my rude surprise they sold the car wholesale and wasted my time. Luckily I planned on seeing several other cars that day in the area. However, the point is if I say I'm interested in a car please communicate this to management so they wont sell the xxxx car. Other than that, I thought communication with me was great. I guess one other bad thing is after he notified me that this happened he tried to offer me a car that is double the price of the car I was looking for. So essentially double my budget. I am sorry I have to write this quite honestly but I guess that's life. All the Best, Jon More

Simple and Quick I stopped into Acura of Bay Shore just to get a second quote never expecting to get my car there. The relaxed and comfortable manner extended to me by I stopped into Acura of Bay Shore just to get a second quote never expecting to get my car there. The relaxed and comfortable manner extended to me by all was pleasant surprise. When we worked up a quote and got all the details, I decided that they earned my business. I highly recommend both Anthony and Carlton and the team at Acura of Bay Shore and will be looking forward to free oil changes! More

Patient and Understanding I had a wonderful experience at Acura of Bayshore! I previously purchased from Rallye Acura in Roslyn, and I MUCH PREFERRED the employees and environm I had a wonderful experience at Acura of Bayshore! I previously purchased from Rallye Acura in Roslyn, and I MUCH PREFERRED the employees and environment at Bayshore!!! I first spoke with Carlton Johnson on the phone, and when I met him in person, he heard my concerns and what I was looking for. He then sent me to Evelyn Gonzalez to be my sales/lease consultant. At first, they both helped me find what I was looking for and within my price range. Eveyln went above and beyond to make me, and my 3-year old daughter, feel comfortable during our time there. She answered all of my many questions and gave me several options that would best fit my financial needs. Never was she pushy, yet she was understanding and wanted me to get the best deal. I sincerely thank Evelyn and Carlton, and the entire team at Bayshore for making my lease a smooth and pleasant transition! I will definitely be a returning customer! :) More

Pleasant Dealership My wife and I feel very comfortable with this dealership meeting our financial needs and vehicle demands as well. We have been leasing Honda's for a l My wife and I feel very comfortable with this dealership meeting our financial needs and vehicle demands as well. We have been leasing Honda's for a long time and wanted a change. So we went to this dealership, lets just say, if you know what your bottom line number and you have have gone to other dealers. I would strongly suggest checking this dealership out if you went to other dealers. I stopped being an impulse buyer many years ago. This dealership so far has been great to us. White Glove Treatment and all oil changes are free with all kinds of other bells and whistles they provide to their patrons. So far, purchased a 2016 RDX and just the other day traded gave them my end of lease 2013 Honda Civic and happily in a 2016 ILX. Give them a shout out is all I can say. My wife and I never thought we would be able to afford Acura's but so far, have two of them. More