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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,413 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened. Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,413 reviews

January 24, 2024

Keith kept me informed throughout the entire process. He explained what service needed to be done. I was even provided a video from the mechanics of the required service. He emailed me quotes of the serv More

by DRC1963
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Jan 25, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Keith here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 23, 2024

Jaime did a very good job explaining to me what was done to my vehicle and other options for my vehicle More

by HUBIE-H
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
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Jan 24, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jaime here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 23, 2024

They fit me in that day for an emergency new battery. ! They went above & beyond! More

by CTGIRL2002M
Recommend Dealer
Yes
Employees Worked With
Jonathan & Keith. Great service!
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Jan 23, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

January 23, 2024

Keith is awesome and main reason I keep coming back. Keep up good job sunshine More

by SUNNY2ISME2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Keith was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

January 21, 2024

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Eric Diaz General Manager 860-829-3787

January 21, 2024

I really do enjoy bringing my car to the dealership for service. My service associate Keith goes above and beyond and my sales person Jim is great too! I always love chatting and connecting with them. Gina More

by LJANSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina :)
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Jan 21, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

January 20, 2024

Great service. Beautiful facility. Jonathan is excellent. Not the closest dealership to me, but worth the drive. More

by Rashant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
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Jan 21, 2024 -

Acura of Berlin responded

It's great to hear that Jonathan was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

January 20, 2024

Scheduling service was easy and convenient. The vehicle was ready before the time promised. The staff is friendly and the facility is very clean. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
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Jan 21, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

January 20, 2024

Gina was fantastic. When above and beyond to explain everything. Very thorough, plight and professional. More

by CAMPYKATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina
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Jan 21, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 17, 2024

Very low pressure environment, great attention to detail, fantastic friendly staff and fair pricing both on inventory and trade-ins. More

by larakirstinanderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Budaj, Tom Suchojad
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Jan 17, 2024 -

Acura of Berlin responded

Lara, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Eric Diaz General Manager 860-829-3787

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