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Acura of Boston
Brighton, MA
912 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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912 Reviews of Acura of Boston
February 20, 2026
Good customer service! Good service and quick! Wilson was very knowledgeable of the service and knew exactly what needed to be done !! Good service and quick! Wilson was very knowledgeable of the service and knew exactly what needed to be done !! More
by joseallmedia2017
Employees Worked With
Wilson
January 27, 2026
I recently brought my car in for routine maintenance and had the pleasure of working with Francis. Having dealt with service advisors from several dealerships across different brands, my experiences have ra had the pleasure of working with Francis. Having dealt with service advisors from several dealerships across different brands, my experiences have ranged from disappointing to just okay. However, my interaction with Francis was a refreshing change in the best possible way. He struck the perfect balance between being informative and maintaining an awesome attitude throughout the process. For the first time, I left a dealership feeling genuinely impressed by both the service and the experience. Acura of Boston is lucky to have him on their team and I look forward to the opportunity to work with him again in the future. More
by chnshm9
Employees Worked With
Francis Franjul
January 24, 2026
I had a very unpleasant experience at Acura of Boston and felt disrespected throughout the process. I worked with previous managers in the past, and those experiences were much better. They were professio felt disrespected throughout the process. I worked with previous managers in the past, and those experiences were much better. They were professional, transparent, and easy to work with. I understand this is a business and the goal is to make money, but respect still matters. I have purchased four vehicles from this dealership before. I returned because I expected a smooth and fair process. Instead, I was offered roughly 60 percent of my car’s current trade-in value. On top of that, I was given multiple negative comments about my vehicle, which felt unnecessary and dismissive. At the same time, the vehicle I was interested in was priced about 40 percent higher than its market value. They refused to negotiate at all. The combination of a low trade offer, inflated pricing, and poor communication made the experience frustrating and disappointing. Loyal customers should be treated better than this. Based on this visit, I would not recommend this dealership. More
by papi83dm
Employees Worked With
Kayla, Seth Marshall
January 21, 2026
The representatives I've had, Anthony and Francis are great. The repairs on my car seem solid, the courtesy ride home and back is a bonus, as is the car wash. great. The repairs on my car seem solid, the courtesy ride home and back is a bonus, as is the car wash. More
by HLS
Employees Worked With
Dicky Phillips
January 16, 2026
The best experience ever i have boston Acura great dealership and best customer service specially Ivan and finance manager i would highly recommend to everyone dealership and best customer service specially Ivan and finance manager i would highly recommend to everyone More
by Shabanali201
Employees Worked With
Ivan
December 31, 2025
Big kudos to Jake for his outstanding work, kindness and caring. I almost walked away and decided not to complete the trade, but Jake was so professional to make me change my decision and get the new MDX. caring. I almost walked away and decided not to complete the trade, but Jake was so professional to make me change my decision and get the new MDX. Many thanks to Jake and wish him to run this business someday soon More
by Fouadahmed7777
Employees Worked With
Christian
