Acura of Denville

Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Denville:
Historically the service here as not been good. When I first bought my 2005 RL, there were constant problems. Disorganized. Cars not ready when promised. No followup. 3 years. Will not repurchase Acura as a result. Horror show. Appointments not being kept. Not being contacted when car is ready.

They've improved alot, though it can still be improved further. I have still had situations in the current year where I was told car was ready, came down, problem wasn't fixed. Also had part ordered but was never told that it was in until I came down. Or having an appointment which needed a part, but didn't find out until that day that the part wasn't in yet. These communication issues are annoying.

Still, they have improved alot over the past couple of years. Service manager tries hard. At least one technician there seems to know something about the car. Rating used to be a "1". Now I put it in the middle somewhere, though I do hear friends of mine with absolutely glowing reports about their Acura service and, according to surveys, Acura rates very high. So I have to give this a "3". Still not sure if I would recommend the dealership for repair or service.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Acura of Denville:
This is my second buy for an Acura TL from this dealership. The best thing about them, they are not pushing, I hate that part at other dealerships. somehow when you start bargaining, some dealerships doesnt treat the customer with respect but this dealership is different. Also the most important thing is the finance option, which lots of dealer take advantage for; like giving you some excuse to increase the APR but Acura of Denville gave me the best APR available in the market. Since I live in Philadelphia I went only once for servicing to them and they were extremely patient with my complaint of rough ride, I guess that was my problem since I drive a Mercedes E350 and the ride is a bit rough in TL. I'm not sure if other sales person are different but the one I dealt with was the best. I had been involved in more than 100 purchases for my friends and families for buying a car from research to delivery but this has been the best dealership I encountered so far.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Denville:
will mispresent the car to you and will lie about it, I currently bought an MDX and discovered that at the spot but unfortuntly was too late because I signed the contract after trusting the salesman. they will claim owner not available and does not own a cell phone!.Owner left me a massage with manager that I am stucck with car and asked me to go to court. No customer service picked car with no gas and was left in the cold outside dealership with no one showing how the car even work, I will not recommend this dealer to anyone.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Denville:
I went into this dealership prepared to purchase a 2007 RDX. No games to haggleing.... not only were the salesmen & The Finance & Insurance Manager Rude..they could care less about customer service. All they were interested in was getting my money and signing all of the paperwork. Im going to make sure I tell all my friends and Relatives NOT to go to this dealership!
They need take lessons in customer service if they want to stay in business!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Denville:
This place is so back in time that every time you call the phone rings between 5-10 times before they answer, when they answer they normally ask you to hold on for a second,that last about 2-5 minutes. When they finally answer the phone to get an OIL CHANGE you need to make an appoitment for up to two weeks ahead.Appointment for an oil change! hello! If i had the tools it will take me 15 minutes.you guys are professionals.<br><br>Guys please! Customer Service is the face of a business, you should never disapoint any customers. <br><br>It's not only about selling cars, is also about keeping customers.<br><br>sencierly,<br><br>A real Customer Service Manager.

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