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Acura of Los Angeles Westside
Culver City, CA
19 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 19 reviews
July 31, 2025
The Worst Service Experience I’ve Ever Had I’m extremely disappointed with the service department at Acura of Los Angeles Westside. I’ve taken my car here twice, and both times were incredibly fru extremely disappointed with the service department at Acura of Los Angeles Westside. I’ve taken my car here twice, and both times were incredibly frustrating, time-consuming, and handled with shocking unprofessionalism. If I could give zero stars, I would. My first visit was in November for a crankshaft engine recall. I was told the repair would take 2–3 weeks, but they kept my car for over a month and a half. When I finally picked it up, the engine cover was loose and wobbling due to a missing washer. They admitted the mistake and made me come back a week later to install it — wasting another two hours of my time for something that should have been done properly in the first place. More recently, I took my car to a nearby Honda dealership for an oil change, and they informed me that the splash guard cover underneath the engine was completely missing. Since the only major service my car had received was at Acura of Los Angeles Westside, I knew it had to be their error. I returned to Acura and spoke to the service manager, Willie Pittman — who, without exaggeration, is the rudest, most unprofessional manager I’ve ever encountered. He reviewed their intake video and confirmed that the splash guard was on the car when I dropped it off for the recall service — and yet, he refused to take any responsibility for its disappearance. Instead, he made me pay $130 for a new splash guard and told me they would install it “for free.” When I brought the car back for installation, I was told it would take 90 minutes — it took two and a half hours. Then, I was hit with another charge: $41 for the plastic pins used to install the guard. I had been quoted $0.75 each for these pins (there were only 8), but he insisted they were $4.75 each. When I calmly questioned the price, he accused me of lying, said I was “trying to get freebies,” and began yelling at me in front of the entire staff and other customers. When I asked to speak to the dealership manager, he arrogantly told me, “I’m THE BIG CHEESE around here — no one’s going to override me, and no one is going to listen to you. It is what it is.” That’s a direct quote. The level of disrespect and ego was astounding. When I tried to verify the price with the employee who had originally quoted me, Mr. Pittman literally intercepted me, told the employee not to speak with me, accused me of trespassing, and called the police on me — all because I wanted to clarify a price I was being overcharged for. I called the police myself and waited. Eventually, I spoke to the employee, who admitted he had initially told me the pins were $0.75, but said my car required a more expensive type — something that could have easily been explained civilly. This entire experience was beyond frustrating — it was humiliating, emotionally draining, and financially unfair. Willie Pittman should not be managing any customer-facing role, let alone running a service department. His behavior was unprofessional, aggressive, and completely lacking in integrity or customer care. Acura of Los Angeles Westside has lost my business forever — and I strongly encourage others to think twice before trusting your vehicle with this dealership. Mistakes happen — but how a company handles them is everything. And this was an absolute failure. More
by mojo89
Employees Worked With
Willie Pittman, Carolyn Olavarria
July 17, 2025
Excellent experience from start to finish! Alexa was my first point of contact—she was friendly and helpful over the phone, and quickly connected me with Chris. Chris made the paperwork proces Alexa was my first point of contact—she was friendly and helpful over the phone, and quickly connected me with Chris. Chris made the paperwork process smooth and easy, and Rod was great during the test drive—informative, patient, and no pressure at all. The whole team was professional and welcoming. I ended up getting my car here and couldn’t be happier. Highly recommend this dealership for a hassle-free and pleasant car buying experience. More
by Naushad
Employees Worked With
Rod, Chris and Alexa
June 19, 2025
We had the pleasure of meeting Rodrigo, an incredible salesman who was professional, friendly, and extremely helpful during our entire leasing process at Acura of Los Angeles. Rod answered all of our que salesman who was professional, friendly, and extremely helpful during our entire leasing process at Acura of Los Angeles. Rod answered all of our questions promptly and was very accommodating to our requests. He tried to provide the best deal for the multiple options we were considering. He was incredibly patient, going on test-drives and explaining the different car functions for us, knowing that it was our first time driving a ZDX and leasing a car in general. We couldn't be happier with our experience here thanks to Rod and the team at Acura of LA. Rod truly went above and beyond and we are very grateful for his assistance and expertise. More
by My N
Employees Worked With
Rodrigo
April 01, 2025
Jonathan was a pleasure. He was my service consultant. He was very accommodating, friendly and did a great job keeping the service appt on schedule as I had a tight turnaroun He was my service consultant. He was very accommodating, friendly and did a great job keeping the service appt on schedule as I had a tight turnaround More
by MDL
Employees Worked With
JP
February 26, 2025
Thanks to david at acura for my brand new suv i wasn't expecting to get it but by all means he made it happen and i drove off the lot with me being a first timer,if you in the market for a new vehicle def expecting to get it but by all means he made it happen and i drove off the lot with me being a first timer,if you in the market for a new vehicle definitely check them out also eddie and renaldo also came through for me in clutch i wanna thank the whole team More
by Llay880
Employees Worked With
David,Reynaldo,eddie
