Acura of Sherman Oaks

My salesperson Dimitre and staff were so polite and helpful answering all my questions of my car helpful answering all my questions of my car More

At the time of purchase, I was told that the oil change plan was a lifetime plan. At no point during the sales discussion was I informed that this plan was restricted to use only at your specific de change plan was a lifetime plan. At no point during the sales discussion was I informed that this plan was restricted to use only at your specific dealership or at other dealerships owned by the same dealer. This limitation was a material detail and should have been clearly disclosed before the purchase was finalized. I only became aware of this restriction later, at which point I immediately brought the issue to your attention. While I did ultimately receive a refund, I was penalized despite the fact that I never used the plan. Being charged a penalty under these circumstances felt unfair, particularly since the misunderstanding stemmed from incomplete or unclear information provided at the time of sale. This experience was frustrating and disappointing, especially as a customer who expected transparency and professionalism from an Acura dealership. I believe this situation could have been avoided with clearer communication upfront, and I More

We were greeted warmly and professionally as soon as we entered the dealership. The process of purchasing my new car was incredibly quick and straightforward. I am extremely satisfied with my purchase. I w entered the dealership. The process of purchasing my new car was incredibly quick and straightforward. I am extremely satisfied with my purchase. I would like to express my gratitude to both Dmitri and Jasmin for their exceptional assistance. More

Thanks to the sales team Rohan and Joe tge desk real good team in making the experience smooth and seamless will recommend to all my friends and family good team in making the experience smooth and seamless will recommend to all my friends and family More

As soon as we walked in, we were greeted by Yestin and really understand what we were looking for. We didn’t feel the usual pressure of needing to buy but instead he was patient and really allowing us to really understand what we were looking for. We didn’t feel the usual pressure of needing to buy but instead he was patient and really allowing us to make the decision we wanted to make. 10/10 experience. More

Chandler was incredibly efficient, knowledgeable and highly accommodating and Jasmine was very personable and thorough. By far the best experience I’ve ever had with a dealership. Would highly recomme highly accommodating and Jasmine was very personable and thorough. By far the best experience I’ve ever had with a dealership. Would highly recommend and will most definitely do business with again and again. More

Happy to be in Acura family. After purchase enjoyed new vehicle every time when I’m hear sound how car start . After purchase enjoyed new vehicle every time when I’m hear sound how car start . More

This place is disgustingly horrible. Never do business with them. Before I bought the car, I made it clear that I was an Arizona resident and would need to Title and and Register it in Never do business with them. Before I bought the car, I made it clear that I was an Arizona resident and would need to Title and and Register it in Arizona and not CA. They understood and agreed. After I signed the contract is when everything changed. First they said they couldn't give me the MSO. Then they went back on their word and said they had to title it in CA. I finally got them to agree to send MSO to Arizona. After practically begging and pleading, six weeks later, they finally did. But these "geniuses" didn't sign it, or put my name on it, nor the lien holders. So AZ sent it back. But before they even got it back, they had already applied for CA title. So essentially they applied for titles in two different states at the same time. Which is a federal crime and state crimes in both CA and AZ. If I had known they were going to do this, I never would've bought the car from them. On top of all this, their communication was xxxx poor. And when I would hear from the finance manager, he would consistently contradict himself. Hard to believe he's been doing this for twenty years (or so he says) Stay away. Buyer Beware! More

The sales and finance folks were very helpful and professional. Was able to test drive the 2 Integra models I was interested in and make my purchase. professional. Was able to test drive the 2 Integra models I was interested in and make my purchase. More

Was able to get a deal done fast and was allowed to test drive a high performance car usually dealers don’t allow you to and they allowed me to drive it to make sure it was the car I wanted drive a high performance car usually dealers don’t allow you to and they allowed me to drive it to make sure it was the car I wanted More