Airport Marina Honda

I have never done a review or survey for any business but i just had to this time. We have had several issues with our honda but it always seemed to be a dealer issue. My husband and I decided to sell our ho i just had to this time. We have had several issues with our honda but it always seemed to be a dealer issue. My husband and I decided to sell our honda but something still needed to be fixed so we took it into airport marina honda. We had the same issue as befor and now the car is out of warranty. I asked for the manager and to my suprise they have a new General Manager Dan Theroux and new Service Director MIke Sharble. These guy's care! I must say the whole team at airport marina has changed. We are not selling the Honda infact we are buying a new one. Thank you all at airport Honda Mr.& Mrs Sobachian More

That was the worst experience I have ever had. The customer service was really bad. They are all liers. Never ever trust anything they say. The manager was really rude. He asked us to leave the place customer service was really bad. They are all liers. Never ever trust anything they say. The manager was really rude. He asked us to leave the place and not to waste his time and when I asked him for his business card he didn't give it to me. I already filed a complaint for them with Honda. More

Mike S the internet manager said to let him know what price it would take to do a deal. I offered him $300 less than the lowest I received and he said we had a deal. I asked him to email me the VIN and o price it would take to do a deal. I offered him $300 less than the lowest I received and he said we had a deal. I asked him to email me the VIN and out the door breakdown of the price and this is what he wrote me. Notice how he slipped in a "my fee of $1500" "have to trade for the polished metal.....not a problem. Your breakdown is: $19500 vehicle, $1906.61 tax (l.a. county), $55 doc. fee, lic/reg./tire fee $348.15 and my fee of $1500. Your out the door price is just $23,310.36 This is for a 2010 Accord LX...MSRP of $22565. See you in an hour!" Avoid this place at all costs. More

I laid all my cards out on the table. Nothing down, trade-in. They said come on in and we can make that make. I sent an email with all calculated figures. I have a 630 FICA. Was completely appauled by trade-in. They said come on in and we can make that make. I sent an email with all calculated figures. I have a 630 FICA. Was completely appauled by their APR which must has been 33.86. I did some figures on edmunds payment calculator. Also they wanted $3000 down too. Payments in the neighborhood of 724.55 for 72 months on a $18500 Accord LX. They undervalued my trade-in by $2000. Just a truly awful experience. Unless you are willing to pay cash outright you are wasting your time here. They're straight up swindlers. Worst car buying experience I've ever had. I thought in a down economy people would want to sell cars, this place is like a slum lord. Even worse they're intial offer was less they came back and made it more. More

Heed the warnings! These guys are shady. I could just Heed the warnings! These guys are shady. I could just feel the lies oozing from the salesmen and managers mouth. They will go back on prices they q Heed the warnings! These guys are shady. I could just feel the lies oozing from the salesmen and managers mouth. They will go back on prices they quote claiming they didnt realize how much a car was worth when they quoted the price. They will over quote you for blue book and try to raise the price claiming dmv and taxes will cost more. When I bought my car here they said they were going to clean it up but when I inspected closer later, it had gum on the floormat and many of the things they promised to do werent done. Avoid at all costs! If you do decide to do business here, make sure you do all your research and dont buy into what is told to you. You will be sorry if you believe what they tell you, they will take you for a ride. More

I see all these negative reviews on the sales department, so I thought I share my experience dealing with their service department: Single word - AVOID AT ALL COST! They are such rip-offs: A couple of month so I thought I share my experience dealing with their service department: Single word - AVOID AT ALL COST! They are such rip-offs: A couple of months ago I wanted to replace my Honda Accord engine air filter and do a tire rotation and the service advisor, Roger, told me they charged some $90 for engine filter and around $35 for tire rotation. Needless to say, I thanked him and walked away. I bought a genuine filter for $20 and changed it myself in 60 seconds. West Coast Tire Center also took care of the tire rotation for free. After a couple of month, I bought a new Honda Pilot and on my drive home, noticed the car was pulling to right. The next day on my way to the dealership to check the alignment under warranty, I also noticed low air pressure on both tires on right. I met Roger again, and he told me that just to check the tires and adjust the pressure they would charge me $32! I was outraged to see he was charging me that for just checking tires, on a brand new car I owned less than 1 day! Obviously I walked away again, and took my car to another Honda dealership nearby and they took care of everything for free. Sorry to say this, but I am very disappointed by this Roger guy. I have two Hondas and I am not going back to Airport Marina ever again. I kept telling him very nicely that I thought he was overcharging me all the time, and I told him I wanted to be a regular costumer if he gave me a better deal, but apparently he didn't care. If that's the attitude, then I won't care either and I'll take my business elsewhere where they happily accept it without ripping me off. People like this do not deserve to stay in business. Do yourself a favor and stay clear of them! More

Buy somewhere else. Do not trust a word that they say. Buy somewhere else. Do not trust a word that they say. Be sure to report them to the AG of BBB after they mess with you. These people are lia Buy somewhere else. Do not trust a word that they say. Be sure to report them to the AG of BBB after they mess with you. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. Sorry... they made me use 250 words and the only ones that apply are the above. Please buy somewhere else that is not owned by the same management group. More

I dealt only by email with Gene Song. I quoted him what another dealer in the area told me was his cost plus 1.75% profit for the model I wanted. He emailed me back and told me if I came to a dealership w another dealer in the area told me was his cost plus 1.75% profit for the model I wanted. He emailed me back and told me if I came to a dealership with that price I would be the "laughing stock of the day." Granted this was only by email. I can only imagine what a horrible human he is to deal with in person. Never will I set foot in this dealership to be dealt a condescending attitude and put up with his nonsense. Stay away. There are far better dealerships in the LA area. More

I negotiated a deal with Eric Dance on a 2005 Mustang for $10,000. I was told that if my Civic trade in was in the condition I described, (and it is) I would get full blue book value. ($5000) I told him th $10,000. I was told that if my Civic trade in was in the condition I described, (and it is) I would get full blue book value. ($5000) I told him that I would be driving 3 hours to get there, so if he couldn't give me full trade in for my car, to please let me know then. I was told it would not be a problem. So, I go to look at the car the next day, (Did I mention that I had to drive 3 hours to get there?)& the story had changed. A salesman named Guy tells me that Eric isn't there & that he would show me the vehicle. A few minutes later he tells me he has to talk to Eric who I thought wasn't there, whatever. It takes Guy a half hour just to find the car. So he finds it, & I tell him about the deal I had made with Eric, & he says "no problem". I drive the car & I remind Guy about the deal. Again, "no problem". We go inside & he wants to talk financing. (I caught Guy in 3 lies during a five minute test drive) I tell him that I am already financed, & he says "ok", & walks away. He comes back a few minutes later to start paperwork, all the while taking great care not to let me see any of it, & again wants to talk financing. I tell him again that it's been taken care of, so he grabs all of the paperwork he was filling out, & leaves again. By this time, both myself & a friend who went with me were highly suspicious & ready to bail. He comes back 2 minutes later, & AGAIN wants to talk financing. I ignore the question, & ask him what I'm getting for my trade in. With a guilty look on his face, he tells me $2000. I tell him that the car would be worth more than that with the front end smashed in, & remind him that we had already made a deal. He says that that is all that "they" will let him give me for the car. Whoever "they" are. I couldn't help but kind of laugh at him, told him to have a nice day & left. Not once during the 2 hours of my life that I wasted with these people did good ol' Eric ever show his face. I couldn't help but be amused by the situation because these guys are textbook underhanded car salespeople, & make no attempt to hide it. (Bait & switch, outright lies, etc) I would NEVER consider going there again. My advice for anyone looking for a new car is that there are hundreds of car dealers in the LA area, & any one of them would be better than Airport Marina Honda. My advice to Airport Marina Honda is, if you ran an honest buisness, then maybe your employees would have better things to do that roam the lot smoking cigarettes & playing with their phones. Or if you insist on running a dishonest one, try not to be so obvious. More

Imagine my surprise when I logged on to the dealer site Imagine my surprise when I logged on to the dealer site and found the 2002 Eclipse that I purchased today for $5999 + tax and fees listed for the pr Imagine my surprise when I logged on to the dealer site and found the 2002 Eclipse that I purchased today for $5999 + tax and fees listed for the price of $4999! Strange how the “best possible deal” “only today” “take it or leave it” price is beat on the internet by $1000! Rest assured that in the future as I run into people looking to purchase a new Honda, or a used vehicle that I will certainly NOT recommend this dealership. I realize that it is also MY responsibility to do due diligence while looking for a car, however, I am disgusted by the treatment I received. Numerous times I requested the lowest possible offer, and it is poor business to have an advertised price that much lower than you gave. Since “service and value are our keywords” and you are “here to help make your car buying experience a great experience.” I wanted to make sure that you were aware that I will be contacting Honda as well. I know that you are in the business of making as much as you can, but to blatantly rip off a customer as you did me is disgusting. More