Al Piemonte Chrysler Dodge Jeep Ram - Service Center

Great customer service I had my New 2018 Wrangler in for an oil change and a recall and it was done quickly and professionally. All of my questions were answered quickly and I had my New 2018 Wrangler in for an oil change and a recall and it was done quickly and professionally. All of my questions were answered quickly and politely. Coming to this dealership is a pleasure, not a burden like so many are. More

No Customer Service Had problems with getting spare tires for the 2 new vehicles we purchased and they could not have been less helpful. Then we go for our first oil chan Had problems with getting spare tires for the 2 new vehicles we purchased and they could not have been less helpful. Then we go for our first oil change and have a coupon for 3 oil changes for $99. We are told for a variety of reasons we cannot use the coupon. So it cost us $80 for an oil change. We did not get a tire rotation or anything else. We are DONE with Crystal Lake crysler Jeep Dodge Ram. We will not step foot in their dealership ever again More

Oil change 2 hours for an oil change and check one tire. I was told it would not take too long. No communication in the two hours. I had to return to the dealers 2 hours for an oil change and check one tire. I was told it would not take too long. No communication in the two hours. I had to return to the dealership, another 20-30 minutes, to reset the change oil light. When I had to come back to reset the light I was told someone would be out to help me. I had to go into the dealership and track someone down. It seemed like the service department was more interested in packing up and going home. A two minute fix that cost me a half hour. The service in the past has been excellent. I cannot say the same for yesterday’s service. More

Oil change and suspension issue Took my 2017 Pacifica to this dealer for an oil change and a noise my wife was hearing from the driver side front tire after oil change they told me t Took my 2017 Pacifica to this dealer for an oil change and a noise my wife was hearing from the driver side front tire after oil change they told me there was nothing wrong with the van but all they did was do a visual look at it did not drive it at all then tell me that I have to schedule another time to come in for a ride along with one of there techs. Why can’t I do that today. They where short staffed but to have the tech take 5 minutes to drive the van around you would have heard the noise. When I took it there the van was under the 36k miles so would have been covered under warranty now it’s over the 36k miles I have the unlimited warranty but have to pay 100 bucks when it should have been fixed the first time I brought it in Other dealer told me that the strut axel bearings need to be replaced I will never go here again More

Horrible Wait Times I have taken my 2011 Dodge Durango in a few times to the Express oil change. My shortest wait time has been 1 1/2 hours-longest 2 hours. This is hard I have taken my 2011 Dodge Durango in a few times to the Express oil change. My shortest wait time has been 1 1/2 hours-longest 2 hours. This is hardly express. I had requested a car wash with this past oil change. Not only did I wait 1 1/2 hours my vehicle was never washed. I will not be returning to this dealership for my future oil changes. I’ve had good experiences for other service matters, but the Express oil change needs much improvement. More

Worst dealer experience This has been the worst experience I’ve had a mr a dealership. It took them until 3 pm just to look at my truck when I had an 8 am appointment. I had This has been the worst experience I’ve had a mr a dealership. It took them until 3 pm just to look at my truck when I had an 8 am appointment. I had to call 3 times for an update to be told, it wouldn’t be ready until the following afternoon. I had to call again the next day for them to tell me it wouldn’t be ready until noon the next day. When I got it back, they did not inform me on what they did and didn’t do and the backup camera was messed up. More

ALMOST PERFECT Had the turbo replaced in my Cummins. It took two days, they gave me a loaner which was great. The ONLY thing they didn’t do was wash my truck. I wa Had the turbo replaced in my Cummins. It took two days, they gave me a loaner which was great. The ONLY thing they didn’t do was wash my truck. I was actually looking forward to the wash as it doesn’t fit in regular car washes and has to be hand washed ( pretty hard to do when it’s in the teens. More

Top notch !!! As always excellent service ! Gary Rosenberg and his entire staff are simply the best !!!!! I would highly recommend Crystal Lake Chrysler, Dodge , Je As always excellent service ! Gary Rosenberg and his entire staff are simply the best !!!!! I would highly recommend Crystal Lake Chrysler, Dodge , Jeep, Ram to anybody looking to purchase a new or used vehicle !! I was in the automobile business for over 35 years and since changing careers when ever an old customer calls me for a referral on where to purchase their next new or used car. I send them CL CJD you can’t go wrong with Gary Rosenberg and his dealership !!! Class Act !! P.S. Andy in service did a great job as well great comunaction and everything done on time no issues !! Happy Wife Hapy Life ! Thanks guys More

Need a maybe comment box above Transmission was removed and 4x4 was never hooked back up. Now I have to take a second trip back to the service Dept. Maybe this time they’ll wash my Transmission was removed and 4x4 was never hooked back up. Now I have to take a second trip back to the service Dept. Maybe this time they’ll wash my vehicle. More

Service Work done in timely manor. Also best bagels in town Never had an issue with employees or the work preformed The best place to buy a Jeep Work done in timely manor. Also best bagels in town Never had an issue with employees or the work preformed The best place to buy a Jeep More