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Alan Byer Volvo

Syracuse, NY

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27 Reviews
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1230 West Genesee Street

Syracuse, NY

13204

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Showing 27 reviews

July 25, 2025

Do not purchase the extended warranty program offered by Alan Byer Volvo. It turned out to be practically useless and very difficult to cancel. I purchased their extended warranty three years ago, and de More

by Jay Park
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rachael Byer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen B Byer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Matticio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Alan Byer Volvo responded

Jay, we cannot find record of you in our system. Please call us at (315) 471-6107 to discuss this further.

Jul 25, 2025 -

Jay Park responded

Ask Stephen Byer about this case. He is the one who mentioned my contract was canceled and kept ignore my emil.

Aug 15, 2025 -

Jay Park responded

Alan Byer Volvo requested additional paperwork, which I have already sent, but I still have not received the refund.

April 04, 2023

Always have had great service with my Volvos. Any issues were repaired the first time . Would not go to any other make car as this is the 3rd one we have bought. More

by EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman and Jim
April 01, 2023

If you are looking to buy or lease a car, I highly recommed Alan Byer Volvo to be your 1st stop. I called Alan Byer Volvo to purchase a Volvo xc60 and Brenin was my initial contact. During the process More

by Volvo Customer
Recommend Dealer
Yes
Employees Worked With
Brenin Matticio
September 22, 2021

Excellent buying process. Brenin sent me an email regarding a car that fit my criteria perfectly. Arranged a visit to test drive it, bought it! No hassles and very personable staff. More

by Janet Duncan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenin Matticio
August 26, 2021

Braden and the Manager were excellent and very easy to deal with. They weren’t pushy. I told them what I wanted and they understood. Overall great experience would definitely recommend buying a vehicle fr More

by Jharpst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braden Downing
March 06, 2021

Braden and Dan along with the manager were very kind and patient. I bought a used truck from them. No haggling no annoying pressure. Just sold me the truck sent me on way. Went above and beyond to make sure More

by Demlilley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Braden Dan
March 04, 2021

Alan Y Byer Volvo IS INVOLVED IN PREDATORY LENDING. Alan Y Byer Volvo SCREENS "carefully" their customers, which means Alan Y Byer Volvo WILL NOT SELL VOLVO TO ANYONE WITH A VERY GOOD CREDIT. Alan Y Byer Vo More

by 123456a
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
B.D.
November 28, 2020

This was my first car buying experience and they made the process extremely easy. I got the pleasure of working with Brenin M, who was very friendly and responsive to my needs. The staff was very welcoming, More

by Tiffanywallace1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenin M
October 02, 2020

Cannot say enough good things about this dealer and their agent Deb Matticio. Friendly. Helpful. Knowledgeable. Wlling to sornd as much time with you as necessary. More

by Whabooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deb Matticio
February 13, 2020

Friendly Service Every time I have come into service our Volvo I have always been greeted by smiling and truly helpful service personnel. I was working with Roman on t More

by xomifo5057
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman, Dustin
1