Albrecht Buick GMC of Wakefield - Service Center

Absolutely terrible experience. My truck has been sitting at this dealership for over 3 months waiting on repairs, and the entire process has been nothing but a nightmare. From day My truck has been sitting at this dealership for over 3 months waiting on repairs, and the entire process has been nothing but a nightmare. From day one, met with Jason, the communication has been almost non-existent. I had to constantly chase them down for updates, only to be told vague excuses or flat-out lies. Every time I called, I either got passed around or was told someone would call me back — which almost never happened. When I finally did get someone on the line, the story kept changing. First, they blamed the delay on parts, then on the technician, then back to the parts. I was told “next week” at least ten times. Still no truck. No loaner vehicle available. What makes it worse is the dishonesty . I was told the part was ordered weeks ago, only to find out later it hadn’t even been processed. Then they claimed it was on backorder nationally — again, no real proof, no updates, just another excuse. Then told me to contact GMC customer service to open a warranty claim to see where your part on ETA. Smh! Do your job buddy! They’ve had my truck longer than I’ve owned it. No loaner vehicle offered, no sense of urgency, and absolutely no accountability. This dealership is filled with poor communicators, flat-out liars and desperately need professional training. I’ve lost time, money, and trust, and I wouldn’t recommend this place to anyone. Save yourself the time, headache and stay away from the dealership! Thank me later! More

Very rude people I dealt with specifically Jason. Called me 20 days after I picked up my car to ask if I took it, could have been stolen and they don’t even care. Did not take my coupon because I did Called me 20 days after I picked up my car to ask if I took it, could have been stolen and they don’t even care. Did not take my coupon because I did not leave it in my car when I dropped it off, I was a new customer how would I know. Would make sense you give it at check out. Never going back. More