Albrecht Subaru of Wakefield

All the folks in the service department I have interacted with are professional, friendly and knowledgeable. This time was just a standard check and oil change and all went smoothly. with are professional, friendly and knowledgeable. This time was just a standard check and oil change and all went smoothly. More

Michael paid very good attention to the requests that I wanted done. He did a super job keeping me informed of the progress of the service. At the end he gave me a detailed report the cost of the service. wanted done. He did a super job keeping me informed of the progress of the service. At the end he gave me a detailed report the cost of the service. And was very nice to bring my car to me even in the light rain. A very nice job... More

I was able to get an appointment quickly and Tanner was excellent and I was happy to get a loaner. excellent and I was happy to get a loaner. More

I’d like to start by recognizing Daniel Rzepnicki, who did an excellent job checking in my car and making sure all my concerns were documented. My vehicle is approaching 30,000 miles, and I’ve completed a did an excellent job checking in my car and making sure all my concerns were documented. My vehicle is approaching 30,000 miles, and I’ve completed all scheduled services at this dealership. This was the first time someone offered me a loaner vehicle during service, which I really appreciated. However, communication and follow-up could have been better. When the service took longer than expected, I had to call for an update and learned that the car would need to stay overnight due to a system issue, which I completely understood. The next day, I had to call again for a status update and was told that Daniel wasn’t in and no one could confirm the progress. When I finally received a call that the car was ready, the final bill didn’t reflect the extended warranty coverage for some parts. I had to point this out before the costs were adjusted. While some discounts were applied, I’m still not confident the warranty was fully considered. After picking up my vehicle, I also noticed that the maintenance reminder sticker on the windshield wasn’t replaced, and I even received an automated email reminding me to schedule maintenance despite having just completed it. This makes me wonder whether the most recent service was properly recorded in the system. The beginning of the experience was good. The middle and end not so much. For that reason I'm giving it two stars. More

I really like taking my Solterra to Subaru of Wakefield and work with David Patti. He understands my needs and let's me know when a new service is due. and work with David Patti. He understands my needs and let's me know when a new service is due. More

Well run, the staff is courteous, the waiting space is clean, loaner is almost new. clean, loaner is almost new. More

My service experience was A+. Service was completed in time and satisfactory. Always a good experience Service was completed in time and satisfactory. Always a good experience More

The service was excellent. I worked with Rodrigo and he was the best. He was so friendly, helpful and polite. It is really nice to be able to get a loaner for the day when d I worked with Rodrigo and he was the best. He was so friendly, helpful and polite. It is really nice to be able to get a loaner for the day when dropping off my car. More

I have been having my Subaru cars serviced at Albrecht Subaru (formerly Wakefield Subaru) for 20 years. I love the Service Department, Every person that I have dealt with has been honest, accommodating, Subaru (formerly Wakefield Subaru) for 20 years. I love the Service Department, Every person that I have dealt with has been honest, accommodating, and thorough in their dealings with me. What I like best is that before they start any work they tell you what it will cost, even if the mechanic finds something during their work on another part of the car, That is most reassuring to me as I am not familiar with most things mechanical in the car and to know exactly what it will cost helps me make an honest and fair decision regarding the potential repair. More

Was in just for an oil change, and it went smoothly, no problems, was very pleased. problems, was very pleased. More