Alfa Romeo of Daytona

Went to the Daytona location for an oil change. I usually go to the Brandon or st Pete location and pay $169 at these locations. Daytona charged $333 for the oil change. This included a 10% discoun I usually go to the Brandon or st Pete location and pay $169 at these locations. Daytona charged $333 for the oil change. This included a 10% discount due to me asking why it was so expensive compared to other locations. When I asked the service manager for some kind of explanation for the $200 increase, she shared that there was nothing she could do about it. I also had an auto start/stop malfunction light that came on the morning of my appt. I asked them to check it out. I was informed that there would be an additional diagnostic fee for that. Every other Alfa service I’ve had done didn’t charge for diagnostic if a service was performed. Overall really disappointed in Alfa of Daytona. I would drive hours to a different before spending triple for an oil change. More

I phoned the dealership to schedule a service appointment for routine maintenance and warranty issues with my car. I inquired about their loaner vehicle program. The woman I spoke to advised she appointment for routine maintenance and warranty issues with my car. I inquired about their loaner vehicle program. The woman I spoke to advised she would forward my info to their loaner vehicle coordinator and he would contact me to schedule. Three days went by with no call back, so I phoned them back and explained my situation to Jasmine. She apologized and assured me she would forward my info to a service advisor and they would contact me to schedule. After four more days and no phone call from a service advisor, I phoned the dealership and asked to speak with the service department manager to inquire as to why no one has contacted me back. I was advised by the gentleman I spoke to that the service manager would contact me. After four more days of waiting, I have still not received a call back from their service manager. Quite frankly, after all of this initial incompetence, I would not bring my vehicle into this dealership if they paid me to do it. If they cannot simply communicate with their customer base, I don’t see them providing professional care for my vehicle. I’ll find a reputable Alfa Romeo dealer elsewhere. More

Wonderful dealership and people. They went above and beyond to make my purchase exciting and successful They went above and beyond to make my purchase exciting and successful More