All American Chrysler Jeep Dodge Ram of Midland - Service Center

Worst service department I've ever had to deal with The service department doesn't answer phone calls. They don't return calls when you leave a message. They are impossible to get ahold of. How can you The service department doesn't answer phone calls. They don't return calls when you leave a message. They are impossible to get ahold of. How can you get service if you can not ever reach them. I couldn't even get a call back after taking with Scott the general manager More

Can't answer a phone or call you back!!!! My pickups been at the dealership for repairs since the end of August. It's still there!!!! I had to call the main dodge number to get help getting a My pickups been at the dealership for repairs since the end of August. It's still there!!!! I had to call the main dodge number to get help getting a part in. The part comes in and now they're not sure the warranty is good! I was at the dealership on the 5th around noon. I was told they would call me after lunch to see what's up. It's now over a week with no call. I've called them 5 times!!! I live 6 hours north of there so I can't just run in to see what the heck going on.. Do not use this place for service unless you don't actually need your vehicle!! You may never get it back! More

Service department is a joke. My 2014 ram 3500 has recently stranded me in Midland TX 500 Mikes from home. All Stars is the local dealer, I have tried contacting the service depar My 2014 ram 3500 has recently stranded me in Midland TX 500 Mikes from home. All Stars is the local dealer, I have tried contacting the service department for 3 days with no success. To the best of my knowledge theor service department doesn't even exist. Chrysler won't help me either. I caution anyone against buying a Chrysler product of any kind because the service and warranty does not exist. You will end up stranded with no support. More

Bad service Took my truck in for recall, was told it would take 2-3 hours. Next day still not fixed and told it would take another 4 days to get to it. They left Took my truck in for recall, was told it would take 2-3 hours. Next day still not fixed and told it would take another 4 days to get to it. They left my windows down and my keys on the seat overnight. Worst service ever! Called to talk to manager, its been 4 days and still no response from them. More

They don't keep their promesis This is the 3rd time my 2012 Dodge ram 3500 has been in the shop . These trucks are not good for hard work. Its in the shop now 4 1/2 wks, they said This is the 3rd time my 2012 Dodge ram 3500 has been in the shop . These trucks are not good for hard work. Its in the shop now 4 1/2 wks, they said it would be 3 wks. I call the service dept. to get an update nobody returns my calls. I go up there and they have an ugly attitude. The truck is barely going into the shop to get looked at.drop off date 7/8/15 More

They can sell it but they cannot servive it The 2 stars are for their sales and parts department...otherwise their service department is one of the worse. A minor recall or fix may take you a we The 2 stars are for their sales and parts department...otherwise their service department is one of the worse. A minor recall or fix may take you a week just to get it in their shop and typically they will not let you know how long it will take or even when the vehicle is leaving their yard waiting area and going into the shop. This service department WILL NOT answer the telephone so if you have to check on your vehicle you have to go down to the shop. Don't expect to have a small recall done here in less than a week and appointments mean absolutely nothing to them. I am taking my business elsewhere... More

Terrible repair service Dropped Dodge Ram off on sat. Supposed to be fixed in five days. It is now a week later and still have not even looked at it. It is my work truck. Ju Dropped Dodge Ram off on sat. Supposed to be fixed in five days. It is now a week later and still have not even looked at it. It is my work truck. Just tell the truth instead of lying about time frame!! More

Replaced engine in timely manner Very happy with the service dept. Had to replace the engine on a used dodge ram 1500 due to blown head gaskets and warped cylanders. Was told by Jef Very happy with the service dept. Had to replace the engine on a used dodge ram 1500 due to blown head gaskets and warped cylanders. Was told by Jeff Kornmier that it would take about two weeks to repair. Was repaired in the two weeks expected. I would definitely use them again More

Worst dealership poor customer service AVOID After 1month of spending $65,000 dollars with this dealership I had problems with my vehicle I purchased, figuring I Would get immediate service to di After 1month of spending $65,000 dollars with this dealership I had problems with my vehicle I purchased, figuring I Would get immediate service to diagnose the problem I was put on a 3 WEEK waiting list. After waiting 21 days I took my truck in 2 weeks yup you guessed it still in the shop then to find out hasn't even been TOUCHED !!!! Beyond livid, after making 34 phone calls within a week Scott the sales manager was rude and completely unprofessional when I finally spoke with him saying and I quote " I HAVE MORE IMPORTANT THINGS TO DO RIGHT NOW TO WORRY ABOUT YOUR TRUCK SIR ILL CALL YOU BACK" be advised do not do business with this dealership you will be completely disappointed with their all around service !!!!! More

Service department is a JOKE! I've had my truck in the service department for a month and a half and they still have not gotten to it. I call 10 times a day and cannot get anyone o I've had my truck in the service department for a month and a half and they still have not gotten to it. I call 10 times a day and cannot get anyone on the phone to speak with. I opened a corporate case yesterday in hopes to get this issue resolved. I would not recommend this place to anyone! More