All-State Ford Truck Sales

Worst Service Dept EVER!!! We dropped our Edge off for service and diagnostics and had I not called back in to ask of the progress we may still being waiting to hear from them. We dropped our Edge off for service and diagnostics and had I not called back in to ask of the progress we may still being waiting to hear from them. They had no concern for our time and never even attempted to explain why we had an appointment on Wednesday and they didn't start the work til Friday. Why do you set appointments? was my question with no answer!! NEVER will I go there again. I would suggest finding a different Service Department maybe one that shows a little respect for their customers! More

Horrible First of all, my wife and I are bewildered and shocked that our 2010 Ford F-150 XLT 4/4 engine blew up with only 67,000 miles. We bought it new. I kno First of all, my wife and I are bewildered and shocked that our 2010 Ford F-150 XLT 4/4 engine blew up with only 67,000 miles. We bought it new. I know what a lot of you may be thinking; they did not service their truck during ownership. Our truck was serviced religiously on time, since it's purchase. With the engine blown up, the vehicle was taken to All State Ford for repair. This is when the true nightmare began. During the 5 weeks the truck was there, I had to fight constantly with the service department to put a new engine in the vehicle. In addition, I was told that our warranty coverage personal was contacted, and that we were waiting on their final word. After 4 weeks, I called the warranty complaint line to see what was going on. The warranty personal informed us that they had no idea, or information regarding our truck being at All State Ford. With that being said, I called All State Ford service dept. that same afternoon and told them what the Warranty people stated. All State Ford told me they called the warranty plan personal that same day and told them the truck was there. Finally, after 5 weeks the truck had a new engine put in it, after inspection of all of our hardcopy service records. Yes hardcopy. Luckily I had saved every single invoice during the last 5 years. During the 5 weeks, I also spoke to the service dept. every week about also fixing a rubber strip on drivers door, a clip that was missing on front grill, and replacing a shock, since I had to pay the $100.00 deductible anyway. When the truck was finally picked up, the rubber strip was not repaired, no new clip on front grill, and all fluids were low, including Freon in AC. Lastly, I received a phone call from Bobby after a week, or so, and he asked me about my satisfaction. I told him on the phone about my dissatisfaction regarding the service, and informed him about the repairs that were not done from the service ticket. Bobby promised me that Charlie from the service dept, would call us back that same day to make an appointment for the work that was not completed. Guess what, no phone call. My wife and I are a middle-aged couple that have always bought Chevy's. The only reason we purchased a Ford was to support our local economy in Louisville with the 2 Ford assembly plants in our community. We also have many friends that work at the assembly plants. We will never buy another Ford product. Most of all, it is my opinion, All State Ford has the worst service dept. that I have ever seen. They will never see our truck again. All in all, our truck will be sold/ traded as soon as our warranty is getting close to ending. My next truck will most likely be a Toyota. My wife's Toyota car is wonderful. More

not responsible for their employees actions I recently had my F250 in for service . I got it back with paint gone from the fender. it was even rubbed out by someone. Allstate would not accept I recently had my F250 in for service . I got it back with paint gone from the fender. it was even rubbed out by someone. Allstate would not accept responsibility for this despite my knowing there was no damage to fender when they got it. I have been a customer for 15 years and this is how they treat their long time customers . My dissatisfaction supposedly went up the ladder so it is not like upper management did not know about this. The truck was cosmetically damaged while they had it and failed to take responsibility for it. I will take my trucks to another dealer from now on . More

My Ford Explorer was in stock and I was treated well by the Sales Staff. I was able to buy on the X-plan so pricing was not an issue. I experienced some quality trouble out of the rear end of my 02' Explor the Sales Staff. I was able to buy on the X-plan so pricing was not an issue. I experienced some quality trouble out of the rear end of my 02' Explorer undr warranty(actually 5 times) but kept getting the service light turned off and new "rear wheel speed indicator" switches put in. Even after the 36K warranty ran out they covered this 2 more times. Come to find out, they should have replaced the rear end completely instead of this. I wanted to drive an SUV made here in Louisville but really got burned letting that stop me from looking at other makes. Had the service mgr stepped up and treated us like he should have, I would still be in a Ford Product. Barry was impossible to deal with, I was so dissappointed in his response/customer service that instead of losing my cool, I contacted Ford directly and got a little help on the new Rear end cost. All-state put it in (actually twice due to putting in the 3.53 vs the 3.72 ratio by mistake. I didnt even make it of the lot.). I just put up with All-State and eventually traded it in at Bill Collins on a used Toyota 4Runner. The Ford product was excellent other than the stated problem but the Customer Service MGR (Barry) could have easily made me a customer for life instead of expecting me to pay for the wrong diagnosis and quality issues. There were others who tried to step in, Parts Dept,,, but were shut down. I genuinely feel bad for the good folks there who tried to give good service but have no problem at all with warning others about Barry. He is pretty ridiculous to have in that position. More

I work for a closed dealership and thought that I would never find another one that I could depend on and sure enough - All-State was great - will definately take all my business there in the future. When never find another one that I could depend on and sure enough - All-State was great - will definately take all my business there in the future. When I first purchased my vehicle the process was so easy - I was thinking that I would have to wait around forever for all the paperwork - I Didnt - I was introduced to the service department when I took delivery of my vehicle so that I would know exactly who and where to go if I had an issues. I went there for my first oil change and was impressed again with the customer service and friendly way i treated even though they were extremely busy. More