All-State Ford Truck Sales - Service Center
Louisville, KY
52 Reviews of All-State Ford Truck Sales - Service Center
This was my first visit for my 5000 miles service and the staff was friendly and explained in detail what was serviced. The time there was quick and they told me upfront how long it would take. staff was friendly and explained in detail what was serviced. The time there was quick and they told me upfront how long it would take. More
All State Ford replaced the 6.0 diesel engine in my 2005 Excursion with a Ford certified remanufactured engine in July 2019 charging almost $19,000 for the installation. When selling the remanufactured eng Excursion with a Ford certified remanufactured engine in July 2019 charging almost $19,000 for the installation. When selling the remanufactured engine to me, they offered a two year unlimited guarantee on the engine. In the last year, since All State Ford replaced my engine, I have had many problems with the engine, all of which were caused by poor craftsmanship on their installation, not by faulty remanufacturing processes by Ford when they rebuilt the engine. In addition, All State Ford wrecked my Excursion while they had it in their shop for the engine replacement. They caved-in one of my rear doors by backing another customer’s vehicle into mine, resulting in a $2,000 body shop repair. I lost the use of my Excursion for almost two months during their engine replacement & body shop fix when the whole replacement was supposed to be completed in two & one-half weeks. In my experience, All State Ford does not stand behind their guarantee, is not responsive to my claims and cares little for my interests. I would not use All State's dealership again in the future and do not recommend that anyone else use them either. More
Service Department professional and friendly I took my truck in for its first oil change and multi-point inspection. I have never used this dealership before, so you always wonder if they will d I took my truck in for its first oil change and multi-point inspection. I have never used this dealership before, so you always wonder if they will do a good job. Well they did a great job, in and out in a day, witch was very much appreciated. More
Setting up the appt online makes it super easy as well. Setting up the appt online makes it super easy as well. Always on time and always kept informed. Stephanie is always pleasant to work with. Setting up the appt online makes it super easy as well. Always on time and always kept informed. Stephanie is always pleasant to work with. More
Great service. Always professional. Mobile app saves time when setting up an appointment. Needs to add more services to app to choose from for oil changes when setting up an appointment. Needs to add more services to app to choose from for oil changes More
All-State Ford Truck service I took my truck in for a believed alignment issue and oil change. They fixed the issue and serviced my truck in a timely manner and a fair price. I took my truck in for a believed alignment issue and oil change. They fixed the issue and serviced my truck in a timely manner and a fair price. More
60,000 mile service 60,000 mile routine service on F-150 pickup. Quick service, fair price, very helpful and courteous personnel. I had an appointment, and the work was 60,000 mile routine service on F-150 pickup. Quick service, fair price, very helpful and courteous personnel. I had an appointment, and the work was done quickly with no delay. No problems. More
Warranty and service My vehicle needed warranty work for a front engine seal. While it was there I had the normal service done. I was provided a vehicle to drive while the My vehicle needed warranty work for a front engine seal. While it was there I had the normal service done. I was provided a vehicle to drive while the work was completed. It was finished in the time I was told it would take. More