
Allen Samuels Hyundai
Jackson, TN
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Showing 15 reviews
If you see this, please know that it is for your best interest. Do not buy here or from their other locations. The service department does not care about your issues or concerns, and will keep you on the interest. Do not buy here or from their other locations. The service department does not care about your issues or concerns, and will keep you on the hook for as long as they can. I bought an Elantra in January, and during the floods here in town I hit a hot pole. I took my vehicle to the dealership to get the rim replaced under the warranty they provided. Was told in house in early April that they were “getting it submitted.” After 2 hours, the service department said the system had been down the whole time and that they’d keep me updated while they waited. Kacey, the department worker I started with, made promise after promise about keeping me updated on specific dates and never once contacted me. At the 2 week mark I called, was told they didn’t have an answer for me, asked to speak with the manager, he openly told me, and I have transcripts, “I don’t know what’s going on with this issue or warranty,” so I asked how is he the manager and not know about a major issue with their main warranty company? He told me that he has too much to worry about and this wasn’t a concern to him. Obviously upset, and now without a new car for 2 weeks, I asked about the consistent no calls and no updates. Kacey then said she never once told me she’d be in contact with me, I told her I have the transcripts from our phone calls and the “service manager” then said it didn’t matter what the dealership promised me and hung up because he wasn’t going to have this conversation with me. I called corporate, then magically the warranty was accepted and everyone tried calling me. It took 30 days to get a replacement rim and for them to service the tire. No compensation or anything, just an “I’m sorry it took so long.” I will never buy from Hyundai or Allen Samuels and I hope every new buyer reads this and decides to go to a different dealership and car company. They don't care about you, and won’t show it until you actually need help. Shame on this dealership and shame on Hyundai corporate, because they weren’t much help either. If I could go back to January after knowing what I know, I would’ve walked out and went to Ford, Nissan, or Chevy dealership to buy More
We were very pleased with Allen Samuels Hyundai. The selection was huge. Calvin Harvey was the sales representative who helped us. Calvin was professional and listens to what we wanted without te The selection was huge. Calvin Harvey was the sales representative who helped us. Calvin was professional and listens to what we wanted without telling what we needed He was able to help us find the perfect Palisade in the color we wanted with the bells and whistles that we wanted. He was very knowledgeable about everything we asked him. The paperwork always is a part we hate. Calvin was able to explain different line items and remove one of them for us. If you are shopping for a Hyundai you should ask for Calvin Harvey. More
I wouldn’t xxxx on the place if i was the only source of liquid in a 300 mile radius. They obviously don’t care about their customers once they’ve sold them a vehicle. What happened to companies wanting rep liquid in a 300 mile radius. They obviously don’t care about their customers once they’ve sold them a vehicle. What happened to companies wanting repeat customers? Must be a thing of the past?!? Jeff Stubblefield was an amazing car salesman and got me taken care of with everything i needed. Yall can count on me never EVER coming back. Count on that xxxx More
I assisted my Dad in purchasing a new Santa Fe at Allen Samuel’s today. I have purchased here before and have somewhat formed an attachment to Calvin Harvey. He has always been great to deal with and will Samuel’s today. I have purchased here before and have somewhat formed an attachment to Calvin Harvey. He has always been great to deal with and will under no circumstances will he mislead you. From start to finish he is there working to get you the best deal possible and make sure you are 100% satisfied. Super fantastic warranty on a great product equals years of worry free driving!! More
Allen Samuels has a great representative in Calvin Harvey working for them. He’s honest and trustworthy. He helped me from start to finish, since this vehicle 🚗 was a Christmas gift for my wife, he helped i working for them. He’s honest and trustworthy. He helped me from start to finish, since this vehicle 🚗 was a Christmas gift for my wife, he helped in being very discreet with the whole process. He’s a individual who I would highly recommend and now Allen Samuels has a lifetime customer 👍🏽 More