Allen Turner Nissan of Auburn

This dealership was quick, friendly, and overall helpful! Scheduled appointments easily and felt taken care of! Scheduled appointments easily and felt taken care of! More

Kevin was wonderful but the man that filled out my paperwork Bill did not tell me that the interest was more than the car . He stacked up the paperwork and said sign here initial and barely said what paperwork Bill did not tell me that the interest was more than the car . He stacked up the paperwork and said sign here initial and barely said what all the paperwork is for . But it’s all good. More

Great customer service, Kevin is phenomenal and he has helped us with past purchases. Everyone involved was very helpful. helped us with past purchases. Everyone involved was very helpful. More

We had an excellent experience. Josh Jackson and his team made every effort to ensure we were very satisfied with our new vehicle purchase and trade-in. The entire process was a ple Josh Jackson and his team made every effort to ensure we were very satisfied with our new vehicle purchase and trade-in. The entire process was a pleasant experience. More

They were great, friendly and did excellent work. I only allow them to do work on my car. Fair prices and they stand by their work I only allow them to do work on my car. Fair prices and they stand by their work More

I was over all pleased with service. Although I miss the personal touch of service person coming to waiting room to discuss the service I need. I understand if you leave your vehicle the Although I miss the personal touch of service person coming to waiting room to discuss the service I need. I understand if you leave your vehicle then you have to be contacted by text but if you are sitting in waiting area it adds a personal touch to come and talk face to face. More

Professional and knowledgeable service. People are great to work with. Easy to get an appointment for ser5. People are great to work with. Easy to get an appointment for ser5. More

Great service department. Quick service with employees wanting to please the customers. Comfortable waiting area and free coffee. Quick service with employees wanting to please the customers. Comfortable waiting area and free coffee. More

My experience at Allen Turner Nissan of Auburn was the antithesis of what is advertised in their mission statement, “Serving every customer with Respect, Humility, and Excellence!” My daughter is a stud antithesis of what is advertised in their mission statement, “Serving every customer with Respect, Humility, and Excellence!” My daughter is a student at Auburn University; I live almost 4 hours away and have no family in the area. She had her vehicle towed to Allen Turner Nissan on Tuesday 7/22/25 and spoke with service advisor Gary Morin. My daughter called me in tears because in her words he treated her as an “inconvenience.” I know kids can exaggerate, so I called 7/23/25, and spoke with Mr. Morin myself. I received the same treatment/attitude, he was abrupt and dismissive. To say his customer service was lackluster is an understatement. I asked to speak with another service associate and was handed over to Ms. Dennison, who was extremely polite; I had high hopes. I want to mention most calls were initiated by either my daughter or me. I was told on Friday 7/25/25 the car would be ready Monday 7/28/25 or at the latest Tuesday 7/29/25. I thanked her profusely and explained that if it would be longer, I needed to drive to Auburn and rent a car because my daughter works and is in summer school. On Tuesday, we hear nothing from the dealership. Wednesday 7/30/25, I call Allen Turner Nissan and spoke with Ms. Dennison only to be told that the parts had not arrived until that day. No one from the dealership communicated the parts were arriving late and repairs would take longer than expected. Up to this point the delay has left my child without transportation for a week. Thursday 7/31/25, my 19-year-old daughter called and spoke with the service manager, Mr. Prather. She shared her experience and was told he would investigate the matter. Mr. Prather called back that same day and stated the car would be ready Friday, 8/1/25, which it was. Our issue is not how long it took to fix the vehicle; it is the lack of communication. Again, I would have driven to Auburn and rented a car if given the courtesy of updates. I do not recommend their service department for young students or women; maybe men have a better experience and will be treated with more respect; however, I cannot attest to this. I do know we will never use this dealership again in any capacity, not for sales and definitely not for service. More