Allen Turner Nissan of Auburn - Service Center

Outstanding service department and Hart was great! They fan service any model so keep that in mind. Best in town! They fan service any model so keep that in mind. Best in town! More

My experience at Allen Turner Nissan of Auburn was the antithesis of what is advertised in their mission statement, “Serving every customer with Respect, Humility, and Excellence!” My daughter is a stud antithesis of what is advertised in their mission statement, “Serving every customer with Respect, Humility, and Excellence!” My daughter is a student at Auburn University; I live almost 4 hours away and have no family in the area. She had her vehicle towed to Allen Turner Nissan on Tuesday 7/22/25 and spoke with service advisor Gary Morin. My daughter called me in tears because in her words he treated her as an “inconvenience.” I know kids can exaggerate, so I called 7/23/25, and spoke with Mr. Morin myself. I received the same treatment/attitude, he was abrupt and dismissive. To say his customer service was lackluster is an understatement. I asked to speak with another service associate and was handed over to Ms. Dennison, who was extremely polite; I had high hopes. I want to mention most calls were initiated by either my daughter or me. I was told on Friday 7/25/25 the car would be ready Monday 7/28/25 or at the latest Tuesday 7/29/25. I thanked her profusely and explained that if it would be longer, I needed to drive to Auburn and rent a car because my daughter works and is in summer school. On Tuesday, we hear nothing from the dealership. Wednesday 7/30/25, I call Allen Turner Nissan and spoke with Ms. Dennison only to be told that the parts had not arrived until that day. No one from the dealership communicated the parts were arriving late and repairs would take longer than expected. Up to this point the delay has left my child without transportation for a week. Thursday 7/31/25, my 19-year-old daughter called and spoke with the service manager, Mr. Prather. She shared her experience and was told he would investigate the matter. Mr. Prather called back that same day and stated the car would be ready Friday, 8/1/25, which it was. Our issue is not how long it took to fix the vehicle; it is the lack of communication. Again, I would have driven to Auburn and rented a car if given the courtesy of updates. I do not recommend their service department for young students or women; maybe men have a better experience and will be treated with more respect; however, I cannot attest to this. I do know we will never use this dealership again in any capacity, not for sales and definitely not for service. More

I purchased my Nissan Sentra in metro Atlanta. When I moved here to Columbus, I took my vehicle to the Nissan dealership 'which will remain nameless' for service. The experience was not pleasant. The sta moved here to Columbus, I took my vehicle to the Nissan dealership 'which will remain nameless' for service. The experience was not pleasant. The staff was downright rude. The next time my car needed servicing I called the nearest one to where I live, which is Lynch Nissan in Auburn, AL. The person that answered the phone was VERY pleasant. Everyone that works there has excellent customer service. It will be worth it to cross the Chattahoochee river to have my car serviced. More

Lynch Nissan of Auburn is the perfect & ideal place to shop for your next vehicle purchase! Our salesman David was beyond helpful & very customer friendly! shop for your next vehicle purchase! Our salesman David was beyond helpful & very customer friendly! More

Very friendly spoke with Stephanie on phone to ensure when work was to be completed. Rick brought my daughter’s washed car around and Phil did the paperwork. Bought car mats too Everything was cared for when work was to be completed. Rick brought my daughter’s washed car around and Phil did the paperwork. Bought car mats too Everything was cared for and thank you Lynch service department More

The Employees are very nice and efficient! The Repair was done in a timely manner and is working fine so far! have a merry Christmas! done in a timely manner and is working fine so far! have a merry Christmas! More

I scheduled an appointment. The dealer took me in on time. The work was performed as scheduled. No surprises. Very friendly staff. Clean dealership. I highly recommend Lynch Nissan time. The work was performed as scheduled. No surprises. Very friendly staff. Clean dealership. I highly recommend Lynch Nissan More

Great service! Joey is very good at keeping my Frontier in great shape. Also very comfortable place to wait while they do the work!Missed Phil this visit! in great shape. Also very comfortable place to wait while they do the work!Missed Phil this visit! More

I have a wonderful experience by receiving the upmost services during my car service.Best service as always you are the best.Thank you.See you soon services during my car service.Best service as always you are the best.Thank you.See you soon More

On this particular the service was okay compared to a time in the past. I guess this time they weren’t busy so that’s why I gave them a 3 starr time in the past. I guess this time they weren’t busy so that’s why I gave them a 3 starr More