Allstar Kia of San Bernardino

I went to allstar Kia looking for a car...Chad come up and he was very helpful, informative, and polite. He did not pressure me or hover over me as I looked around. I finally settled on the 2012 Kia Soul and he was very helpful, informative, and polite. He did not pressure me or hover over me as I looked around. I finally settled on the 2012 Kia Soul and have not been sorry one minute. It is an awesome car with so many great features...I want to take the time to thank Chad for all the time he gave me and for being patient while I shopped around. The dealership is lucky to have you Chad !!! thanks again...Pam Stotts More

We have been car shopping for 3 months. We went to Allstar Kia in San Bernardino after work one evening and went back the next day to buy one of the cars we saw and liked. We met with Jeff who was ve Allstar Kia in San Bernardino after work one evening and went back the next day to buy one of the cars we saw and liked. We met with Jeff who was very professional and friendly. After completing the application and he had appraised our trade-in we haggeled over the final payment amount. After 3 sessions and 3 hours we made a deal and shook on it. Jeff went into the finance center and the next thing we knew Mark came in and said we couldn't buy that car for the deal we made. He upped the price and the percentage rate and the payment. We said no and attempted to leave and they offered to sell us a different car and then to lease that car to us for almost the same payment price. We said no and finally left with no car. The car was a demo with 5000 miles on it and they were selling it to us as new. The car had after market rims which Mark tried to say Jeff was unaware of but the price Jeff quoted us was only a few dollars different than the price Mark said should have been the original price. Mark tried to tell us the "owner" was the one that said we couldn't buy it for the deal we made with Jeff. The overall experience was a total nightmare. You can only imagine our disappointment when Mark hit us with the "bait n switch" tactic saying the car we wanted was being sold in Pomona to someone else and they that we could buy it without the after market rims for that price etc. etc. etc. I would really like to talk to the owner and have him tell me it was his decission. Are his sales people not allowed to make deals without him approving all car sales? Wow thats a shock. I'd also like to warn people against going there and waisting your time to be "baited and then switched". More

I walked around the dealership for about ten minutes, and I respected the fact that the sales people allowed me to browse first, but then after twenty minutes i figured that they did not need my business. T I respected the fact that the sales people allowed me to browse first, but then after twenty minutes i figured that they did not need my business. This was at New Years Eve. I was shocked to see the "Additional Dealer Markup" supplemental sticker on top of the MSRP price for the Kia Rio I was looking at. Give me a break. Is that markup a padding in case a customer wants to negotiate? I went to five other Kia dealerships and they did not display a markup. More

very bad dealership, on new soul $1,999 added dealer mark up.....go to Fontana... do NOT use this dealership....weasels, rip offs. they sold the car i was waiting to be qualified for up.....go to Fontana... do NOT use this dealership....weasels, rip offs. they sold the car i was waiting to be qualified for More

I did not purchase my Kia from the dealership but have had reason to use the service department on 2 occasions. Both times the Service Department was friendly, helpful, and knowledgeable. Surprisingly t had reason to use the service department on 2 occasions. Both times the Service Department was friendly, helpful, and knowledgeable. Surprisingly they were less expensive for one repair than my regular mechanic. (The other repair was under warranty so I'm unaware of the cost) Overall a very nice experience. More

PLEASE don't waste your time here! I wish I had taken the time to read something like this prior to driving almost an hour to this dealership. I called first and was told the car I was looking for was a the time to read something like this prior to driving almost an hour to this dealership. I called first and was told the car I was looking for was a certain price less discount and rebates. When I got there it was priced HIGHER that the MSRP......who in the **** prices higher than the MSRP and thinks the public is foolish enough to fall for this. Clearly, this dealership is full of crooks. And I did work with either the manager or the finance guy or whoever the guy in charge was. What about false advertising? Their ad says they will pay you $5000 if you find the same car for less. TRUST ME I've looked and you CAN find the same car less!!!! So if you have time, buy a car from them and then hold them to that....and if they don't pay up I'm sure there are plenty of lawyers out there ready to sue a deep pocket like KIA for false advertising....I wish I had the time & energy for this battle because this is highway robbery and it pisses me off. Oh, and I should mention that my experience was at the All Star location in Pomona. I wish everyone better luck at car shopping than we had! Forget KIA, back to BMW, much better service. More

Obviously the good reviews on here were written by the employees themselves, you can tell they are fake, especially if you have been to this place! Not only was it a waste of time but they are very rude! employees themselves, you can tell they are fake, especially if you have been to this place! Not only was it a waste of time but they are very rude! They act as if they don't need your business but you need them! We were passed back and forth between several different dealers, none were even willing to help us. We had a pretty hefty down payment ready and good credit yet it seemed they already decided as soon as they saw us we weren't good enough! The atmosphere was generally depressing, they were very rude to just about everyone that walked in and I wasted 5 hours of my time trying to buy a car they didn't care about selling to me. Whenever we asked a question they would either snap at us, cut us off, or try to make us feel stupid. Honestly I don't know how they're even still in business with service like this! I'll be taking my business elsewhere, and by this weekend I should have a new Honda :) Save yourself the headache and go somewhere else! More

All Star Kia and Mike and Armando did an excellent job in getting us the car we needed and wanted and we were in and out in less than an hour. They were very knowledgeable with the ins and outs of going over getting us the car we needed and wanted and we were in and out in less than an hour. They were very knowledgeable with the ins and outs of going over the functions of the car. Overall had a great experience and I will go back to that dealership in the purchase of other cars and will definitely recommend this dealership to friends and family. More

This car dealership is the most crooked dealership I have ever dealt with! First of all, the day we went in they were having a sale so we brought in the ad. When I asked about the deal the salesman tried to ever dealt with! First of all, the day we went in they were having a sale so we brought in the ad. When I asked about the deal the salesman tried to tell me it was a misprint and that his boss would never print something so outrageous. When I showed him the ad he accused me of lying and took it to his boss. (This should have been a red flag but we needed a car so badly..) After finding a car and getting the deal we wanted they told us we had been approved, we signed the papers and left. 2 MONTHS LATER they called to tell us we were never approved, bring the car back. Then come to find out we had been approved by a different bank but they "forgot to tell us for a month" so it was too late. Now it's going on 3 months later and after them going back and forth between "you can keep the car" and "bring it back" we decided the stress is not worth it so we're letting it go back. We have recieved several rude phone calls telling us to bring the car back because "the guy" wants his car back. When I asked what guy he wouldn't say his boss or the dealership, just the guy that owns the car is getting tired of this and wants it back! Now they said they'll give us our trade in back but it won't even run because it's been sitting all that time, but when we brought it in it worked perfectly fine. This car dealership has literally ruined our lives (not to mention we just had a baby), and the mental exhaustion they have caused isn't worth ANY car. I suggest that you find a different Kia dealership, because these are honestly the rudest, most crooked people I have ever met!! More

When considering a commuter vehicle we never even thought about a Kia, quite frankly we ended up at AllStar Kia simply because we liked the look of the Forte as we drove by the new dealership. Mike was great about a Kia, quite frankly we ended up at AllStar Kia simply because we liked the look of the Forte as we drove by the new dealership. Mike was great and i LOVE the car. Very happy we stopped! More