Anchor Audi

Reason for Visit: Service

I recommend this dealer: No

My Review of Anchor Audi:
Had my 2004 S4 serviced due to a check engine light and occasional oil light. Service department tried two times to fix the oil leak with no success. While charging me and my warranty company both times for their incompetence. On top of the poor service they left my once brand new looking engine compartment like some kind of grease monkey was let loose in there for a few days. Then as they tried to shmooze me with a free car wash they acid washed my wheels and wrecked the finish,which took them three attempts to correct until I had my own refinisher repair at their expense. All in all the service writers and managers where very nice its just that they dont have any good techs working on their team. Maybe they should retrain their staff, I mean its not like these guys are making chump change ($95.00 HR) service fee.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Anchor Audi:
This is by far the orst delaership to deal with. I puchased a brand new 2008 Audi A4 convertible that was a lemon and they could not repair. The dealership wanted nothing to do with me and told me I had to deal with Audi directly. The sales manager and the business manger were horrible and did not help in anyway. Dealing with Audi directly also was a nightmare it ttok months to get my money back and 7 months to get the NY state sales tax. The only good employee in this organization is Joe the service manager.
I continue to tell everyone I know not to deal with the dealership.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Anchor Audi:
I had a minor accident and Chris of Anchor suggested that I bring my car to Five Star Collison (partnership with Anchor Audi) to get the work done. I have been using Bierner and have not be too happy with their work. Turns out getting hit by the other person was the least painful part of this ordeal. The folks at Five Star took twice as long as the estimate to get my car fixed. When I finally picked up the car, I noticed that my arm rest has been broken by them when they were "detailing" the car. Took them another two weeks to repair that. I found minor scratches with the interior but am living with it because I am afraid they will do more "detailing" if I bring it back to be fixed.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Anchor Audi:
I have had a generally good experience at this dealership. The new service facility has adequate parking. They've given me loaner cars after my warranty expired. They're courteous and friendly, although a lot depends on the service advisor that you get. On one occasion, they did replace brake rotors on the wrong end of the car. No one noticed and I drove home that day and found the problem when I looked under the car. I have to say, though, that when I called the service manager, he asked me to bring the car right in and they replaced the additional rotors at no charge. It was a stupid mistake and, fortunately, it didn't compromise the safety of the car. But I was pleased to see that the dealership was willing and eager to make things right, even though it was inconvenient for me to bring the car in again. I also found the sales experience to be good here. The salesman was willing to work with me on price. I'd probably buy another vehicle here.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Anchor Audi:
The sales staff will promise you the moon, even when you have a service problem, but there is never any follow up. The problem with the manufacturer is that Audi dishonors warranty claims which other premium car manufacturers (BMW and Mercedes) will cover in a heartbeat without any hassle, and Anchor's service people will not go to bat for you. One of my main nuisance complaints with Anchor is that they provide loaner rentals from Enterprise, and even if you have an A8, you end up in some smelly old POS with crank windows. Disgracefully cheap. Bottom line, you can do much better than spend you hard earned money here.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Anchor Audi:
A month after my warranty had expired, my 2000 Audi A6 was broken into. The only real damage to the car beside the passenger side window was for some strange reason the front ash tray. You would think this would be easy to replace or perhaps Audi as a courtesy would replace it as a good will gesture. Well neither one was done. Upon bringing the car to Audi I soon found out that Audio would not help me out due to the fact that the warranty had expired and that when I inquired as to how much it would cost to replace it, John Lima told me it would cost me $350.<br><br>Upon hearing this I called Audi customer service to complain, they called John, and he proceeded to fabricate a lie stating that the ash tray had broken because I was shoving all sorts of stuff in it.<br><br>To make a long story short. I'll probably never purchase another Audi and I will definitely never go back to Anchor Audi of Lynbrook.<br><br>Good luck if you decide to use them. As for Beiner Audi in Great Neck, they might not be perfect but they try to do the right thing by you.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Anchor Audi:
Brought my A8 for service on a number of occations. People were friendly. Problems did occur when they needed my car a four days. Did not get straight answer so I decided to go to shop. Was horrified to see thay got into an accident w/my car. They said it just happend but the car was dirty and the dirt was not disturbed, si I was sceptical w/their truthfulenss.:) They did have everything repairs and even paid for my car rental. I still have the brakepad indicator light on which they had tried to repair three time w/i a two month period. They chearged me each time for what they siad was a fix. I showed them on my invoice that the warrenty states 90 or 4k miles which ever comes first. John L. did not accomodate me in anyway by saying this does not pertain to electrical part. I said why does what you are saying not written? Could not answer me. I thought I gave them enough chances to do right by me. I continue to go else where for servicing.

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