Anderson Subaru

Timely Service We are a military family that transferred from WA. state to this area. I have previously had my Subaru Outback serviced at another dealership because We are a military family that transferred from WA. state to this area. I have previously had my Subaru Outback serviced at another dealership because it was located closer to my residence. Frankly, I was inconvenienced with their appointment schedule. Anderson staff is always courteous in assisting me with in/out service especially Maria Ceasar because they know I have to wait for my vehicle. Well worth the extra drive to this dealership! More

Oil Change and Other Mis. Problems Oil change was completed promptly. I did had some other warranty related items: temperature gauge not functioning properly, driver's seat belt not al Oil change was completed promptly. I did had some other warranty related items: temperature gauge not functioning properly, driver's seat belt not always retracting properly, and the air bag warning light came on randomly over a period of two weeks. Dealership could not determine the problems with the aforementioned warranty related problems. More

Experience with the service center I had a great experience with Steven Simpson and Paul Simpson during my purchase of Subaru Forester. Also, the service department is awesome they are I had a great experience with Steven Simpson and Paul Simpson during my purchase of Subaru Forester. Also, the service department is awesome they are helpful courteous and competent. More

see below I always feel that we get exceptional service. Did not realize that my 'free' service had expired but did have the techs do what was necessary.....th I always feel that we get exceptional service. Did not realize that my 'free' service had expired but did have the techs do what was necessary.....that included oil change, air filter and tire rotation. Jakob was very professional and explained what they found. It was early on a Sat. morning and I originally brought SUV in to be assessed after it had been backed into by another driver...but since I was there, I authorized the work which would have come due soon enough. I was disappointed that there were no discount coupons.....and the cost was over $100. That is not inexpensive! More

Excellent!! Always a fantastic visit at this dealership. Everyone is nice and friendly. Service dos not take long and the waiting area is nice. We had a great tim Always a fantastic visit at this dealership. Everyone is nice and friendly. Service dos not take long and the waiting area is nice. We had a great time playing in the kids area. More

Still Matter This was my first 6 month check--oil change mostly. The fact it was paid for by Subaru and the car was detailed made me feel that my car experience ma This was my first 6 month check--oil change mostly. The fact it was paid for by Subaru and the car was detailed made me feel that my car experience matters AFTER the purchase! Thanks. More

Replacing a damaged tire Had a tire replaced that had taken a wood screw in a spot that precluded plugging. Process was very smooth but as an extended warranty gold plus plan Had a tire replaced that had taken a wood screw in a spot that precluded plugging. Process was very smooth but as an extended warranty gold plus plan member, I was surprised that no offer was made to take care of the reimbursement claim process for me. I was simply told to call the number on my paperwork and they would walk me through it. Even the folks at the claim center were surprised that it was me calling and not the dealership. They said they take these calls all the time from dealerships. Anyway, it was a fairly simple process. I had to fax the service paperwork to them. Luckily I have a fax. More

AIRBAG RECALL The service was very good, with excellent quality work. The only thing that could be improved is someone to always be present at the service window o The service was very good, with excellent quality work. The only thing that could be improved is someone to always be present at the service window or a call button for customers to let someone know they are there to drop off their vehicle for repair/maintenance service. Also, I did have to show up twice since the lady on the phone didn't check to make sure that a part was required before coming into the store for my appointment service. More