Andrews Cadillac Mt. Juliet

I checked my car in at about 9:40am and my appointment was at 10am. Everything was fine at check in. Approximately an hour later my service representative came to me to ask me for my keys. I told him that was at 10am. Everything was fine at check in. Approximately an hour later my service representative came to me to ask me for my keys. I told him that I gave them to him at check in and that he handed them to the lady working with him. He left to check with her. He came back and stated that she had left with my keys. Even though they gave me a loaner, I couldn’t get in my home. I literally rode around for 3 1/2 hours. They compensated with a free oil change. I don’t think that was enough. The fact that someone left with my keys was very concerning and upsetting and definitely not acceptable. More

Jena Jacobsen, Shane Lawson, Joe Virgin are some of the best people I have ever gotten the pleasure to do business with when getting a new vehicle. The entire process was Remarkable from start to finish. 1 best people I have ever gotten the pleasure to do business with when getting a new vehicle. The entire process was Remarkable from start to finish. 10/10. Jena was amazing throughout and took the time to make sure my wife was all setup and got educated on the vehicle functions. We surly appreciate everything and will definitely be back. Great experience More

From the moment I called Joey till the time I drove off the lot everyone made me feel welcomed and special! Benton, Justin and Joe went above and beyond. They made everything even more special as they knew the lot everyone made me feel welcomed and special! Benton, Justin and Joe went above and beyond. They made everything even more special as they knew it was my birthday. They went out of their way putting a big red bow on my new Escalade and told me happy birthday over and over. Justin is a saint…he sat in the car with me for almost 2 hours setting up onstar/pairing my phone and showing me how everything worked. He even offered for me to come back in a few days for a refresher and to show me MORE things I can do with this vehicle. More

Great Service and and great place to get your car serviced. Giorgio is always friendly and helpful. serviced. Giorgio is always friendly and helpful. More

Our experience with Dan Clikeman was outstanding. Everyone at Andrews Cadillac was very accommodating to my wife and myself when we came in just a few minutes before closing time. Top tier customer s Everyone at Andrews Cadillac was very accommodating to my wife and myself when we came in just a few minutes before closing time. Top tier customer service! More

The people were the best thing about this experience. From the receptionist who routed my call(s) to the young lady (Kennedy) who drove me home when my car needed to be kept overnight. Everyone was upbea From the receptionist who routed my call(s) to the young lady (Kennedy) who drove me home when my car needed to be kept overnight. Everyone was upbeat & friendly. My Cadillac is in great shape now & no question where it will go if it needs work. More

Highly recommend Andrews Cadillac, especially Andera Anderson. She was great to work with, very responsive, and made everything simple and straightforward. One of the easiest vehicle purchases I’ve had. Anderson. She was great to work with, very responsive, and made everything simple and straightforward. One of the easiest vehicle purchases I’ve had. More

Brennan needs a printer. His most consistant words were "give me a minute"... due to printing and that xxxx Onstar. Onstar is General Motors pushing a product in my face. We His most consistant words were "give me a minute"... due to printing and that xxxx Onstar. Onstar is General Motors pushing a product in my face. We just spent $40,000 and now General Motors wants more. NO...that's not good marketing and common sence. To have to sit and listen to a bunch of stuff we were "really" not interested in purchasing was not good. The offer and 30 day free trail would have been a better presentation through Paperwork or a brochure with a follow up by email. General Motors should stop filling our world with fillers...we have an over abundance of fillers and companies trying to prove how savey they are through technology. We trust in Andrews to repair the cars they sell. We have found Andrews service to be very complete, informative and beneficial. And furthermore, the employees of Andrews are exceptional. They are well trained...good and friendly people. Thank you Andrews Cadillace.! More

Robert Ford was excellent. I would by a Cadillac or GMC just because of the service department alone. Treated me with respect and respect my time. I would by a Cadillac or GMC just because of the service department alone. Treated me with respect and respect my time. More

Easy to schedule an appointment for an oil and filter change, service was done in the timely manner, and the price of the service was great. change, service was done in the timely manner, and the price of the service was great. More