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Antwerpen Volkswagen

Pasadena, MD

Overview
Employees
Reviews
Vehicles
4.4
926 Reviews
Antwerpen Volkswagen is Maryland's #1 VW Dealership conveniently located close to Baltimore, Maryland and Washington, D.C. We pride ourselves in an easy buying experience and high levels of customer satisfaction. Visit Antwerpen Volkswagen in Pasadena, Maryland off Ritchie Highway. Close to Catonsville, Annapolis, and Parkville. Nobody beats Jack's deal.
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8065 Ritchie Highway

Pasadena, MD

21122

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Showing 926 reviews

October 16, 2025

My experience was great! Buying a new car can be stressful. Chris was in constant communication with me throughout the entire process and made me feel comfortable and confide More

by dhand
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameeri Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Barde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Oct 16, 2025 -

Antwerpen Volkswagen responded

Thanks for your feedback on your recent visit to Antwerpen Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience.

October 14, 2025

Car battery died less than 3 weeks in and the heat is a problem as well. I reached our 30 day warranty is worthless and I’m left to make the repairs myself More

by calexander1love
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam Serio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kameeri Day
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Zolman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Gallion
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emelie Knight
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Barde
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sabrina Buck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ilya Sigalov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Soto
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2025 -

Antwerpen Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 14, 2025

Did not like the fact that they added items to the car (Lujack, Prime Protect) on top of the advertised price, which I did not ask for, or want. And when asked about the tax and fees, could not explain h More

by madaniel0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark McLendon - 5 stares
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Oct 17, 2025 -

Antwerpen Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 12, 2025

Felt honest upfront and not pushy. Sam was great, and actually listened to us, which made all the difference. More

by ANDI_MCDOWELL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2025 -

Antwerpen Volkswagen responded

Thanks for your feedback on your recent visit to Antwerpen Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience.

October 06, 2025

All around incredible experience. Sam Serio and team were very knowledgeable, patient and made the process quick and easy to purchase my new car. More

by dgrill713
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

Antwerpen Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Antwerpen Volkswagen are glad to have you as a customer.

October 05, 2025

Chris is unprofessional and dishonest. He couldn't answer questions about the car I asked, he brushed my questions off. He also did not try to find out answers. Told me what I needed and w More

by YUNJU.WC
Recommend Dealer
No
Employees Worked With
Chris
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Oct 09, 2025 -

Antwerpen Volkswagen responded

Yunju, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 04, 2025

Very nice deal and people thank you for your service and keep doing good things help More

by gwendolynjgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kameeri Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Zolman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Gallion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Barde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sabrina Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ilya Sigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2025 -

Antwerpen Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 21, 2025

Transparent pricing. Zero negotiation. Sam actively kept us updated on the status through the process. More

by limochou
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2025 -

Antwerpen Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Antwerpen Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

September 21, 2025

Sales team made the car buying experience hassel free. In and out in a timely manner. More

by MTURNER19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2025 -

Antwerpen Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Antwerpen Volkswagen.

September 14, 2025

Llya and Nicholas Kratsas are very nice helpful and good with there jobs. They will work with you no matter what situation your in. They sold us a very nice 2025 Volkswagen Atlas. More

by MALIDO013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ilya Sigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Kratsas
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Sep 14, 2025 -

Antwerpen Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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