Apple Honda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Apple Honda:
Great atmosphere and very friendly staff. It was the easiest car purchase ive done in all of my years. I walked in and was greeted by a friendly salesperson right away and he helped me decide on a vehicle that would meet my needs. I purchased a new Honda Accord and couldnt be happier with my vehicle.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Apple Honda:
My husband and I recently purchased our veehicle in which we noticed that the power window was not working correctly, I have a scratch on the passenger side seat and the rear alloy wheel has gouges in the rim. When I came to sign paperwork becuase someone missed a signature on our registration form they walked me over to the "RED TEAM to schedule the appointment. The gentelman never bothered to look our way or make us feel that our time was important to him. I later had to call and change this appointment due to my work schedule and when I placed this call they could not find me on the schedule and they did not know what I was talking about. Then they proceded to ask me if I had contacted my sales man, in which I replied "Why do I have to talk to my sales person in order to have my vehichel repaired." If the time was taken to listen and not rush me through the first time I came in he would have known why I was brining my car in.
Upon dropping my car off I recieved a call from your service department explaining he could not find anything wrong with my window on the drivers side. I said "Tell that to the cop when I was pulled over in Maryland and my windown did not come down." Then I had to talk to Zeth in the sales department who preceded to tell me the scratch and wheel were done by me and asked why I waited so long to bring it to their attention. I explained everything stated above. I then asked if he ever test drove a car from the back seat in which he replied no.
Today I dropped my car off to John D. Spadafora Sr. who set us up with a rental and had everyone set up to work on my car. I just called to check on my car in which I was informed its not in the back yet, it is now 2pm. I also asked about my window being repaired becuase it was not fixed the first time in which I was not informed when I picked the car up. Zeth did not comunicate this to John and he knew nothing about it.
I can PROMISE you I will NEVER bring my car to your service deparment and I will travel to Harrisburg to purchase the next time. As I explained in my first email to Tom Mann service Manager in which I got no response. Your service department has more to do with me than the salesman long after the sale. John D. Spadafora Sr. treats the customer the way each and every person who deals me after this sale should. My unhappiness has fallen on him and he is doing his best to right this lack of follow through. I am not here to put the company down but I fell you need to be aware of how poorley the communication is there.
Sincerly
Danielle & Joseph C. Maguire III

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Apple Honda:
I went to this dealership looking to buy a new car. They claim they are having their "year end clearance," yet they were barely willing to negotiate the price. They also quoted my trade-in 2000 dollars LESS than Kelly blue book. When I told the salesman, Zeth, that I did not feel it was an accurate quote and told him what I expected to pay for the car, he told me he could not give me that price and I am looking at the wrong car for that price. He didn't try to work with me at all. Well Zeth and Apple Honda, I don't think it's a matter of looking at the wrong car, it was a matter of being at the wrong dealership!!!!!!! If you would have quoted my trade it for what is was worth, and worked with me a little more friendlier, you would have sold a car that day-I WAS willing to negotiate MY price, but you weren't willing to negotiate YOUR price.

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