Apple Tree Honda

My Honda Accord has been cutting off without warning. Obviously a serious problem that I need to get fixed. I tried to call Apple Tree and schedule an appointment. The person I talked to said she would Obviously a serious problem that I need to get fixed. I tried to call Apple Tree and schedule an appointment. The person I talked to said she would get the person I needed for scheduling, then she put the phone down on her desk and proceeded to have a 15 minute chat with someone while I waited. I said hello a couple of times but she never even bothered picking up the phone or letting me know what was going on. Finally, after 15 minutes I just gave up and hung up. Then I went to their website and tried using their online scheduling tool. I submitted my contact information and described the issue I was having with my Accord in detail. That was 1 week ago and no one from Apple Tree has bothered getting in touch with me. Needless to say I have found another mechanic. I'm not sure what is going on at Apple Tree, but I definitely know I won't try them again. If anyone is having an issue with their Honda in the Asheville/Arden/Fletcher area I would recommend finding a good local mechanic and not bothering with Apple Tree. More

I placed a deposit on a used vehicle as was required by salesman on a Thursday and hoped to come to the dealership the next day to finance the vehicle. When I inquired with my credit union, I was eligible salesman on a Thursday and hoped to come to the dealership the next day to finance the vehicle. When I inquired with my credit union, I was eligible for my loan at only 2.49%. I let my salesman know that and was then contacted by a sales manager who was upset that I was not coming for my vehicle on Friday. In that conversation, we agreed that I would come on Tuesday to get my car with check in hand. His final words were that he would call me if he could not honor that agreement. On Monday morning, I received a call from my salesman to say that the sales manager had elected to sell the car over the weekend and of course there would be no cost to me. I was pleasant...did not use any four letter words but felt that this was extremely rude. I will not ever do business with this dealer again even on a car thousands below invoice. In my world, any organization is only as good as the word of those who lead the organization. More

This dealership sells and services Honda and Acura vehicles. I had bought a brand new Honda Odyssey at another dealership that went on the "fritz" 40 miles in on a trip home of 75 miles. Honda requi vehicles. I had bought a brand new Honda Odyssey at another dealership that went on the "fritz" 40 miles in on a trip home of 75 miles. Honda requires that a vehicle that has to be towed must go to the nearest dealer and that happened to be, in this case, Apple Tree. Given the situation, I could not have been luckier. It took a week to diagnose and repair a very complicated electronic problem with the onboard computers, that I was told they had not seen ever before. Russell, the service manager, was in constant contact with us on a daily basis, was extremely patient and answered all our questions. These are extremely nice people to do business with, along with being very competent. My car was returned to me in perfect condition and now runs the same way. I was very impressed and will not take my car anywhere else.. More