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Arrowhead Cadillac
Glendale, AZ
221 Reviews
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Showing 221 reviews
October 24, 2025
I would never bring my car to them again. the 1st advisor was horrible to the point that when I was talking with him before my car was there to set a time to bring it in, I had to ask if I ne the 1st advisor was horrible to the point that when I was talking with him before my car was there to set a time to bring it in, I had to ask if I needed to talk with someone else there to help me. I took my 2008 SRX in. They told me there was no oil leak, but I saw oil. they also said my Transmission mount was completely collapsed. Had to do engine mounts, bushings. Did a complete inspection, which was horrible (I will explain later). I had all the other things done that they suggested, except the trans mount, as they don't make it anymore. Got it back, and the tire sensor was messed up when we got in the car. I took it to a fabrication company to see if they could make a tran mount for it. The owner of the place had me come in and took me under my Cadi. 1st off, the transmission mount was not collapsed at all. It was fine. He also showed me that the Rac and pinion were leaking oil really badly and needed to be replaced. Also, the struts were so warn that they should have been replaced abd the dealer should have seen this. The advisor at Arrowhead was pushing things that did not need to be done "ching ching, lets get money out of our customer" is what it was like. I ended up telling the manager that I did not want Mike to touch or look at my cadi. So, 2400 dollars later, and they did not address the real concern. Horrible place to take your cadi. I would never recommend them to anyone to service their cars. I always heard you should take your car to the dealer, but they are not honest, and I expected more from Cadillac. More
by jsteele773
Employees Worked With
Mike
March 08, 2025
I had my '08 xxx towed there for a "no run" condition after some engine maintenance. They messed with the car for three days, then sold me a rebuilt ECU ($1400) that I did not need, as it turned out to n after some engine maintenance. They messed with the car for three days, then sold me a rebuilt ECU ($1400) that I did not need, as it turned out to not be the problem, then when the replacement ECU didn't make any difference they then decided we needed a replacement crankshaft position sensor. It was then that I fired them. I had previously tested the sensor and found it to be working. I told them this in writing when the car was delivered to them. After a week and a bill for over $2700 I had the car towed back to my house, still not running. Turns out the serpentine belt ($25) was worn out causing the alternator to provide insufficient power to keep the ECU alive. So, after their "experts" wasted a week of my time and over $2700 I had to fix it myself by replacing the belt. There was absolutely no service provided, and I am out the towing charges to move the vehicle to and from this dealer. Management made no effort to make this right, Barring satisfactory resolution through the BBB, I will have to resort to litigation. Mister Good wrench does NOT work at Arrowhead Cadillac service department, they have absolutely no technical talent, they would never have been able to diagnose this very simple problem. Josh S. You embarrass yourself and your company with your "copy and pasted" response to all of the unfavorable reviews regarding your service department. I have already wasted thirty minutes of my life discussing this matter with your general manager, Mr. Michael Mewees, when I had the vehicle removed from your facility in January. Mr. Mewees at that time said he would discuss this matter with his service staff so I have to assume Robyn Schluter is fully aware of the situation. Mr. Mewees had an opportunity in January to set things right, but declined. This matter has been referred the appropriate agencies, and now that other the agencies are involved; we need not discuss this matter any further with you or your team. Have a nice day More
by William S.
Employees Worked With
David McGuire, Michael Mewees
February 27, 2025
Mike Tennant is always a great help for me in service. Did the research and found that my sunroof was still under warrantee. I have had 3 cadi's through Arrowhead and always receive great service. Thank Did the research and found that my sunroof was still under warrantee. I have had 3 cadi's through Arrowhead and always receive great service. Thanks so much Mike! J'Dette Cerino More
by jdettecerino
Employees Worked With
Mike Tennant
February 15, 2025
*** PLEASE READ - BEWARE *** It saddens me to write this review due to being a lifelong General Motors patron. I've only ever bought GM vehicles in my 56 years (40 from my first vehicle). Arrowhead Cad this review due to being a lifelong General Motors patron. I've only ever bought GM vehicles in my 56 years (40 from my first vehicle). Arrowhead Cadillac had my Escalade for over two months to fix a parasitic draw and flush the transmission. I almost never got updates, and when I did, it was me calling them. They lied to me about having a comparable loaner. I bought their extended factory warranty through MPP at the highest "Platinum" level. They still changed me $786.11 to fix a shifting problem with the transmission by "flushing the fluid." It would be interesting to keep the vehicle to prove that was the "fix", but after my horrendous experience with Arrowhead Cadillac, I'm trading it in. The parting slam was being told they will charge you an extra 3% if you pay by credit card. Insult to injury. There's more to complain about, especially after speaking to the useless and patronizing general manager, Mike Meewes. I highly advise staying clear of this horrible dealership. You've been warned ⚠️. More
by PLEASE READ
Employees Worked With
Michael Meewes
November 15, 2024
Excellent service, full attention to my needs by Service advisorr, Daniel Vega Part on back order advised that I will be called when it arrives, performed scheduled service and I'm very happy with service r advisorr, Daniel Vega Part on back order advised that I will be called when it arrives, performed scheduled service and I'm very happy with service received by Aarrowhead Cadillac More
by philpill
Employees Worked With
Daniel Vega
August 22, 2024
Todd Coffer the service rep is a 1st class professional! !! Knowlagable, informative, super polite, friendly and efficient. Brittany at the Vehacle loaner desk is a sweet and pleasant lady. This is a well or !! Knowlagable, informative, super polite, friendly and efficient. Brittany at the Vehacle loaner desk is a sweet and pleasant lady. This is a well organised department and I highly recommend it to everyone. More
by Uk
Employees Worked With
Todd and Brittany
April 27, 2024
Overall an excellent dealership. I have had experience interacting with many of their employees over the years, in many departments (Sales, Service, Finance) and every interaction I I have had experience interacting with many of their employees over the years, in many departments (Sales, Service, Finance) and every interaction I always feel great about the experience. More
by CadillacMan
Employees Worked With
David Grossman, Polly Swafford
