Arrowhead Lexus

Arrowhead Lexus was wonderful to work with. Our sales consultant, Kyle Walker, was knowledgeable and helped us find the perfect 2025 RX350.Everyone at the dealership was friendly and helpful. Our sales consultant, Kyle Walker, was knowledgeable and helped us find the perfect 2025 RX350.Everyone at the dealership was friendly and helpful. We highly recommend Arrowhead Lexus! More

This is the second car we’ve bought from Arrowhead Lexus. Both enjoyable experiences but this last time we had Fran Olivarez as out sales person and she made our experience extremely stress free and enjoyabl Both enjoyable experiences but this last time we had Fran Olivarez as out sales person and she made our experience extremely stress free and enjoyable. We wouldn’t think of going anywhere else. More

We purchases our 2025 Lexus RX from Brandon Riveras from Arrowhead Lexus and it was by far the best experience for us to purchase a car. This is our 3rd Lexus and Brandon was honest, forthright and a great Arrowhead Lexus and it was by far the best experience for us to purchase a car. This is our 3rd Lexus and Brandon was honest, forthright and a great salesperson. We highly recommend him and your dealership to our friends and family. We are new to AZ and were pleasantly surprised with this car purchase. Thank you. We will be returning customers for sure. Ed and Jo Nolan More

Low pressure/honest and ethical. Would highly recommend to anyone looking for a new or used car. Would highly recommend to anyone looking for a new or used car. More

“We guarantee your car will be here tomorrow”… put down 3k deposit. Next morning, they couldn’t get car from other dealership as promised. Fooled me once, my bad! No second chance for these dishones 3k deposit. Next morning, they couldn’t get car from other dealership as promised. Fooled me once, my bad! No second chance for these dishonest folks. I called General Manager…”I’ve done this for 30 years” and droned on about his own personal greatness. I stopped listening at “I’ve”…peace out A-Head! More

Arrowhead Lexus has exceptional customer service, and knowledgeable, friendly staff, in particular our Sales Consultant, Kyle Walker. Kyle wasn’t pushy, and went above and beyond to ensure he understood knowledgeable, friendly staff, in particular our Sales Consultant, Kyle Walker. Kyle wasn’t pushy, and went above and beyond to ensure he understood our needs and preferences. We purchased a 2025 RX350h Premium AWD. Our 2-months wait from time of order to delivery was well worth it. Thank you, Kyle & Lexus! More

Excellence in service! My wife and I decided to go Arrowhead Lexus and test drive 3 vehicles that had on property. We were greeted by Kyle. We enjoyed the drives and l My wife and I decided to go Arrowhead Lexus and test drive 3 vehicles that had on property. We were greeted by Kyle. We enjoyed the drives and learned a lot about all. We explained we need to do some addition research. We thought we were going to buy a used 2022 Lexus ES350. Beautiful car and drove great. Not able to get to an agreeable price point. We looked more and discussed more. Decided go new. Reached out to Kyle and he was able to get a car from sister dealership. We had some discussion on price and secured a deal. Met the GM great experience. Finance team same great experience. Arrowhead Lexus gets 5 stars for treating customers so well. Keep up the great work. More

My car buyer experience was very easy and I belive Murtada Jabardi was very professional, honest and courteous. Murtada went above and beyond to assist and i would definitely recommend friends/family Murtada Jabardi was very professional, honest and courteous. Murtada went above and beyond to assist and i would definitely recommend friends/family to consider working with him for their next vehicle purchase. More

Other than the usual cloak-and-dagger part of every dealership that I hate dealing with in trying to bargain for a trade-in and figure out a price. The dealership was great as was the salesman. dealership that I hate dealing with in trying to bargain for a trade-in and figure out a price. The dealership was great as was the salesman. More

Arrowhead Lexus has been very disappointing in our latest purchase from them. They could get the car we wanted, but the way this purchase has gone is inexcusable. They located a new Lexus matching our wish purchase from them. They could get the car we wanted, but the way this purchase has gone is inexcusable. They located a new Lexus matching our wish list in California and said it would be ready for us to test drive by February 27. We made the deal and put down a $3000 deposit. The car didn’t arrive until late on the 28th because the transport vehicle broke down in Tucson. On February 29, my wife test drives the new car and signs all the paperwork. She did have a check to pay in full, but noticed the VIN was different. After questioning this, she was told it had the same features we wanted and VINs are generic and can change when it goes to a different state. She knew that wasn’t accurate. After searching the VIN, we discovered the car came from Colorado, not California. They are not being honest with us. The Lexus tow package hitch we wanted was to be installed at the dealership and they were going to deliver the car to us by 3pm on the next day. Yep, you guessed it, no car and no phone call to advise us about any issues. When my wife called to find out what went wrong, the sales manager, David Robinson, said he wasn’t familiar with the car we purchased and would check it out and call back in a few minutes. Again, you guessed it, after more than two hours no call from him. Our salesperson was off that day, but did call us back later. He advised the installation of the hitch was delayed due to a defective bolt and they were getting one from Budget. She told him she only wanted Lexus products and he assured her it would be. My wife went directly to the dealership the next day, March 7, and expressed her concerns. Our salesperson showed her the new hitch in a Lexus box and said it would be installed by U-Haul. After she expressed her concerns about it being installed by an outside company, he said it was because U-Haul installs more hitches daily than their service department and trusted them more when it comes to the installation. He said our car would be ready by 5pm that day. She told him we would pick it up on the following day as to give them plenty of time for the installation. You guessed it, the following day at 4pm we went to pick up our new car and it wasn’t ready. The car was still at the U-Haul on a rack and wouldn’t be ready for several hours. Now they say it will be ready by tomorrow. So many different excuses and/or misrepresentations. Bottom line is, the Arrowhead dealership has gone downhill since we purchased our previous Lexus from them. We hope we can pick up our new car tomorrow and everything has been completed as we requested. 3/9/24 You guessed, the new Lexus is not ready. We received the phone call advising us about the issues U-Haul had and the resolve. You would think someone with Arrowhead Lexus would have known exactly what was needed to install a tow hitch package. I'm not bad mouthing Lexus vehicles....they have a fantastic vehicle. This is totally on Arrowhead Lexus. The new delivery date is now Monday around 4 pm. Wish me luck. 3/11/24 - You guessed it, still not ready. My Lexus salesman advised me that he would check with U-Haul and call me back within 45 minutes. Shocking, he never called back. I went to Arrowhead Lexus and spoke to the GM, Anthony Lewis, about the issues I’m having. Anthony advised he would check into it and call me back within 24 hours. I will be calling Lexus Corporate tomorrow. 3/12/24 - You guessed it. Still no delivery of my new Lexus. Lexus Corporate is involved now. 3/28/24 - I have my new Lexus with the tow hitch package. After contacting the GM, Anthony Lewis, things started going in the right direction. He couldn’t do everything for me but he communicated the issues he had ran into and was being truthful with me. He was very apologetic and was trying to make things right. Bad things do happen, it is how he responded that made this end well. Anthony Lewis made a difference and I appreciate his efforts. More