Audi Bedford

I purchased a $121,000 SQ8 about 18 months ago. Loved the car….but about a month ago, I had a mishap that required the right side rear window to be replaced. About the same time my wife and I wen Loved the car….but about a month ago, I had a mishap that required the right side rear window to be replaced. About the same time my wife and I went on a 2 week vacation….when we got back and I tried to pick up our extremely expensive SUV, the car was bricked. All of the over the top tech in the SUV was bricked. No auto seat locator, no mirror setup, no radio stations presets, no HVAC functions, power locks not working, four door locking setup lost, and on and on. These may sound trivial, but I paid a xxxxload of money for this SUV and I expect the xxxx on it to work. It took almost 7 hours on the phone to talk to a person from Audi. Is that reasonable? Dealership was useless…”I don’t know”, ”I am not trained on that”, etc. Car is still not working properly and I lost more than 7 hours I will never get back. Buyer beware….get a Bimmer or a Porsche or a Merc. Audi has massive issues and they do not stand by their products. Buyer beware…. More

We were initially greeted by Sales Representative Steve Cortez who was friendly, courteous and extremely knowledgeable of the Audi vehicle we were interested in. Steve carefully explained the features and Cortez who was friendly, courteous and extremely knowledgeable of the Audi vehicle we were interested in. Steve carefully explained the features and accompanied us in our test drive. He was extremely personable and we quickly became comfortable with him handling our Audi purchase. More

Mike Hulgin was very helpful and easy to work with. This is the second car I've purchased from him and I will continue to work with him in the future. This is the second car I've purchased from him and I will continue to work with him in the future. More

2023 A5 brought in for dead battery at 18k under warranty but the service adviser tried to charge me $700 for a replacement stating I let the vehicle sit to long. I had to complain to the service manager to but the service adviser tried to charge me $700 for a replacement stating I let the vehicle sit to long. I had to complain to the service manager to shut that down. Part 2: I was turned down for a simple three (3) day reimbursement for a rental car that caused me much inconvenience to acquire on short notice. Again the tech. adviser reacted with a negative tone. Part 3: The service adviser recorded on their paperwork that i turned down recommended 20k mi service schedule work- but my vehicle only has 18k miles on it- again met with negative attitude. Unprofessional and substandard service department at this location - i recommend avoiding this location for service. Audi Bedford, Ohio. More

I’ve been a proud member of Audi Bedford for the last 20yrs, They always exceed my expectations! 20yrs, They always exceed my expectations! More

Very pleased with their handling of the transaction and working with me on meeting my budget! working with me on meeting my budget! More

Everyone I worked with at Bedford Audi was highly professional and Courteous. I would definitely recommend this dealership. professional and Courteous. I would definitely recommend this dealership. More