Audi Dominion

What a JOKE! Cavender Audi must have all the business they need. I went to their dealership on Saturday December 8 at 3pm. I took my parents because they are in the market for one, possibly two new vehic they need. I went to their dealership on Saturday December 8 at 3pm. I took my parents because they are in the market for one, possibly two new vehicles. I am considering an A6 myself. My mom really likes the Q7 and wanted to drive one. My dad is interested in the A5. Upon arrival, we parked and made our way towards the showroom. We only saw one Q7 on the lot, and it was used. We walked to the far side of the dealership to look at an A5 by the showroom door. We looked around for someone to help us, but there was no one in sight. On a Saturday afternoon. No salesman in sight. Felt like the twilight zone. We walked into the showroom. Stood by the R8. We were flatly ignored by the receptionist 10 feet away. The only salesman we saw was engaged in conversation with a large breasted woman who I will assume was a customer, although their conversation was about everything but Audi's. At his point, six minutes in, we had made our decision we would not under any circumstance be buying from this place. We walked out at this point, no one ever having said a word to us. As we were about to drive out, I thought this is ridiculous. I walked back in and headed towards a small man in khakis sporting a goatee I had noticed earlier. I believe he was the sales manager. He was pacing about on his cell phone. I walked up to him, looked him in the eye and asked, "Are you open?" "Umm, yes" was his reply. "All my guys are out right now. Let me see if I can find one." WRONG ANSWER! His ONLY reply should have been, "Hi, I'm so-snd-so the sales manager. Sorry for your wait. How may I help you?" Instead he hurried towards the door. As he headed around the corner towards the service area, he spouted something about having two people call in sick with the flu. "Sounds like a staffing problem" I said. He smirked and said, "Yeah". He then disappeared towards the back, never to be seen again. I live in Dallas and only went to Cavender because it is the only Audi dealer in San Antonio. My parents will be visiting this weekend, and we will be going to one of the several Audi dealers here. Hoping for a more positive experience, but don't see how it could be worse! More

Mike is a true professional. He is customer service personified. The whole sales experience was a pleasure. There was never a pressure of forceful buying. Options were explained and rational clearly ex personified. The whole sales experience was a pleasure. There was never a pressure of forceful buying. Options were explained and rational clearly explained. I could not have asked for more for more from a car dealership More

These guys tried to sell me a lemon. This was a car with 6600 miles, 2011 which was used as a loaner. However, the CarFax report showed 4 sales since it rolled out. Now tell me why should there be 4 sales i 6600 miles, 2011 which was used as a loaner. However, the CarFax report showed 4 sales since it rolled out. Now tell me why should there be 4 sales if it's a loaner? Guess what? I asked them that question, and Mike was like:" if you have any questions, don't buy the car" Really? Guess what? I did NOT buy the car. Rock was a good guy, but Mike is pretty non-chalant about customers. Overall a bad buying experience avoided. Stay away from these guys. More