Audi Dominion

If you’re considering buying a vehicle from Audi Dominion, or trusting Audi America’s so-called “Certified Pre-Owned” program, don’t just walk away run. I made the mistake of purchasing a "Certi Dominion, or trusting Audi America’s so-called “Certified Pre-Owned” program, don’t just walk away run. I made the mistake of purchasing a "Certified Pre-Owned" Audi Q5, expecting the luxury, reliability, and professionalism Audi claims to stand for. Instead, I got a vehicle that belongs in a scrapyard. It spent over 2.5 months in the shop, was temporarily returned to me, and broke again in less than three weeks. Even their own service manager, Modja, the shop foreman, John, and the techs know this vehicle is beyond saving but hey, as long as Audi got their money, who cares, right? The CARFAX clearly shows the previous owner ditched it in under a year a giant red flag that either Rick Cavender, the GM of Audi Dominion, chose to ignore or simply didn't care about. Audi Dominion gladly sold it to me at a premium CPO price, waving around their worthless "inspection" checklist like it meant something. Spoiler alert: it didn’t. While real dealerships know how to step up for their customers, Audi Dominion showed me what a real corporate circus looks like. A close friend of mine, Christopher Gonzales, had transmission problems with his Cadillac CTS. What did Sewell Cadillac San Antonio do? Ken Batchelor and Esther Luna immediately took ownership of the situation, escalated it to corporate, and resolved it swiftly and professionally no delays, no deflections, no hiding behind bureaucracy. Meanwhile, Audi Dominion and Matthew Robinet at Audi America, the "Southern Region Case Manager," are busy sending templated emails and hiding behind extensions because apparently, facing customers head-on is too difficult when you know you're wrong. Rick Cavender, Matthew Robinet, Audi Dominion, Audi America: You don’t need to "take notes" from Cadillac you need mandatory leadership training from them. Because whatever you’re doing now isn’t "luxury" it’s shameful, spineless, and embarrassing even by used car lot standards. If Audi has any integrity left and that’s a big if someone needs to take accountability, buy this lemon back, and end this disgraceful charade. Until then, I’ll make sure every prospective customer hears the truth about what "Certified Pre-Owned" at Audi really means: Certified Pre-Owned = Certified Pre-Scammed. Because at the end of the day, Cadillac proved they stand behind their customers and Audi proved they only stand behind excuses. Cadillac showed what leadership and honor look like; Audi Dominion and Audi America showed what cowardice and corporate rot look like. Please, fact-check anything I've said here I dare you. The truth’s documented and I’m just getting started!!!!*** More

My experience with the Service Department at Audi Dominion specifically under the direction of Modja has been nothing short of a complete disappointment, marked by poor customer service, an alarming Dominion specifically under the direction of Modja has been nothing short of a complete disappointment, marked by poor customer service, an alarming lack of accountability, and an utter disregard for basic professionalism. For the past two years, I have been grappling with a persistent oil consumption issue with my vehicle a defect that has caused me repeated inconvenience, and emotional frustration. Throughout this ordeal, I approached every interaction with patience, grace, and respect, consistently giving the benefit of the doubt and trusting that Audi Dominion would ultimately do the right thing. Unfortunately, kindness and understanding seem to yield no results under Modja’s leadership only negligence, indifference, and, frankly, mistreatment. Repeatedly, I encountered delayed responses, vague explanations, and empty reassurances that led absolutely nowhere. Promises were made but rarely honored. Concerns were dismissed or brushed aside, as if my time, my safety, and my financial investment in the Audi brand were utterly meaningless. It is disheartening to realize that nice, patient customers are often the ones taken the most advantage of strung along until they reach their absolute breaking point. Despite the vehicle being in the shop for months at a time, and despite the glaring, ongoing issues, Modja’s handling of my situation was disturbingly passive and careless. I had to constantly follow up to get basic answers and even then, the communication was fragmented and often dismissive. There was never any true sense of urgency or ownership only excuses and a clear desire to deflect responsibility. After two years of enduring this, my limits have been exhausted. What should have been a relationship based on trust and customer loyalty has instead become a cautionary tale. If you are seeking service that is thorough, communicative, and genuinely invested in resolving your issues, I would strongly advise you to look elsewhere. My experience with Modja and the Audi Dominion service department is a testament to what happens when leadership fails its customers at every level. Audi claims to stand for luxury, reliability, and excellence yet none of these values were remotely reflected in the way I was treated. I can only hope that by sharing my experience, others will be spared the same frustration and profound disappointment. More

Corey Winfield at Audi Dominion was absolutely fantastic! He was always super responsive and helpful, no matter what we needed. If he needed to research something, he quickly got back to me, even though I’m He was always super responsive and helpful, no matter what we needed. If he needed to research something, he quickly got back to me, even though I’m not a big fan of talking on the phone. It felt like he was personally advising me, and I really appreciated it. This is the kind of customer service that I wish more companies would provide. There were no hard sales pitches or anything, just great communication and it was really well received. This is the third time we’ve had our eTron in for service, and every time they’ve done an amazing job. It’s clear that Rick Cavender and his team have a great group of people who are dedicated to providing excellent service. Their training program should be recognized as top-notch! Thanks Corey and Audi Dominion for making our car service experience so pleasant. Keep up the great work! More

Thank you Brandi for excellent customer service again. Much appreciated. Great people great service. Thanks Much appreciated. Great people great service. Thanks More

I bought a 2024 Audi S3 in shertz at the Audi dealership. They never removed the coil spring shipping braces and for 8,000 miles My car had an extremely rough ride. I took my S3 into Dominion Audi for the fi They never removed the coil spring shipping braces and for 8,000 miles My car had an extremely rough ride. I took my S3 into Dominion Audi for the first service and mention it to him, they found the spacers that should have been removed and removed them. Now my car rides great. Brandy was my service advisor and the whole experience was fantastic. I would definitely recommend and go back to Dominion Audi. More

THE WORST AUDI IN SA. Incompetent service and Management, Lillian/Brandy. 0 stars. STAY AWAY Incompetent service and Management, Lillian/Brandy. 0 stars. STAY AWAY More

Had oil changed in my TT, they were aware they couldnt clear the code and let me leave. STAY AWAY, The WORST AUDI dealership in San Antonio. clear the code and let me leave. STAY AWAY, The WORST AUDI dealership in San Antonio. More

Don’t shop here! They ripped off my 70year old father. He had a 2018 Q7 that was burning oil. They had him pay $8k to rebuild the top end of the motor. They said this They ripped off my 70year old father. He had a 2018 Q7 that was burning oil. They had him pay $8k to rebuild the top end of the motor. They said this will fix the issue. Which it did not fix. He initially was just going to trade it in but they talked him into repairing the vehicle. Now the Q7 still burns oils and they refuse to work with him. He asked them if they would do a better deal on a new vehicle since the repairs did not work. They would not. Don’t shop here!! All they care about is the money. He ended up going to a different dealership and bought 2 new vehicles from them. Much better service More

Witkowski was awesome! ! He helped me With a key problem that I could not figure out. ! He helped me With a key problem that I could not figure out. More

Ashley is extremely knowledgeable and always soo helpful in the service dept! We schedule our appointments with her and the process is always so smooth. We are constantly updated throughout the day with our in the service dept! We schedule our appointments with her and the process is always so smooth. We are constantly updated throughout the day with our vehicle and anything it might need to keep it running in the best shape! More