Audi Dominion

I cannot stress this enough Audi Dominion has been the worst dealership experience I have ever encountered. I purchased a Certified Pre-Owned 2020 Audi Q5 in 2022 with just 12,000 miles. Since then, I’ worst dealership experience I have ever encountered. I purchased a Certified Pre-Owned 2020 Audi Q5 in 2022 with just 12,000 miles. Since then, I’ve been trapped in a nightmare of ongoing oil consumption issues that have required the car to go in for service over 20 times. One repair alone took nearly three months, and despite all those visits, the issue continues. But what’s truly infuriating is the way this dealership has treated me throughout the process. Customer Relations Manager Lilian has been completely dismissive and unprofessional. I made specific requests for full, detailed repair records that include the real start and end dates for each service. Instead, I was sent incomplete documents with only “promised dates,” as if I wouldn’t notice. It comes off like they’re deliberately hiding something. This is my vehicle, and I am fully entitled to those records. The fact that I’ve had to beg and chase for something so basic is insulting and shows just how little they respect their customers. Service Director Modja hasn’t done any better there’s been no accountability, no ownership, and no urgency from anyone at this dealership. Communication is nonexistent unless I initiate it, and every step of the way I’ve been treated like my time, safety, and money don’t matter. Audi markets itself as a premium brand, but this dealership is a stain on that reputation. I’ve never been so disappointed, frustrated, or disrespected by a service department. I will continue to expose this behavior on every platform I can until Audi Dominion takes responsibility and starts acting like a dealership worthy of the badge it represents. Do yourself a favor and stay far away from this place. More

If you’re considering buying a vehicle from Audi Dominion, or trusting Audi America’s so-called “Certified Pre-Owned” program, don’t just walk away run. I made the mistake of purchasing a "Certi Dominion, or trusting Audi America’s so-called “Certified Pre-Owned” program, don’t just walk away run. I made the mistake of purchasing a "Certified Pre-Owned" Audi Q5, expecting the luxury, reliability, and professionalism Audi claims to stand for. Instead, I got a vehicle that belongs in a scrapyard. It spent over 2.5 months in the shop, was temporarily returned to me, and broke again in less than three weeks. Even their own service manager, Modja, the shop foreman, John, and the techs know this vehicle is beyond saving but hey, as long as Audi got their money, who cares, right? The CARFAX clearly shows the previous owner ditched it in under a year a giant red flag that either Rick Cavender, the GM of Audi Dominion, chose to ignore or simply didn't care about. Audi Dominion gladly sold it to me at a premium CPO price, waving around their worthless "inspection" checklist like it meant something. Spoiler alert: it didn’t. While real dealerships know how to step up for their customers, Audi Dominion showed me what a real corporate circus looks like. A close friend of mine, Christopher Gonzales, had transmission problems with his Cadillac CTS. What did Sewell Cadillac San Antonio do? Ken Batchelor and Esther Luna immediately took ownership of the situation, escalated it to corporate, and resolved it swiftly and professionally no delays, no deflections, no hiding behind bureaucracy. Meanwhile, Audi Dominion and Matthew Robinet at Audi America, the "Southern Region Case Manager," are busy sending templated emails and hiding behind extensions because apparently, facing customers head-on is too difficult when you know you're wrong. Rick Cavender, Matthew Robinet, Audi Dominion, Audi America: You don’t need to "take notes" from Cadillac you need mandatory leadership training from them. Because whatever you’re doing now isn’t "luxury" it’s shameful, spineless, and embarrassing even by used car lot standards. If Audi has any integrity left and that’s a big if someone needs to take accountability, buy this lemon back, and end this disgraceful charade. Until then, I’ll make sure every prospective customer hears the truth about what "Certified Pre-Owned" at Audi really means: Certified Pre-Owned = Certified Pre-Scammed. Because at the end of the day, Cadillac proved they stand behind their customers and Audi proved they only stand behind excuses. Cadillac showed what leadership and honor look like; Audi Dominion and Audi America showed what cowardice and corporate rot look like. Please, fact-check anything I've said here I dare you. The truth’s documented and I’m just getting started!!!!*** More

My experience with the Service Department at Audi Dominion specifically under the direction of Modja has been nothing short of a complete disappointment, marked by poor customer service, an alarming Dominion specifically under the direction of Modja has been nothing short of a complete disappointment, marked by poor customer service, an alarming lack of accountability, and an utter disregard for basic professionalism. For the past two years, I have been grappling with a persistent oil consumption issue with my vehicle a defect that has caused me repeated inconvenience, and emotional frustration. Throughout this ordeal, I approached every interaction with patience, grace, and respect, consistently giving the benefit of the doubt and trusting that Audi Dominion would ultimately do the right thing. Unfortunately, kindness and understanding seem to yield no results under Modja’s leadership only negligence, indifference, and, frankly, mistreatment. Repeatedly, I encountered delayed responses, vague explanations, and empty reassurances that led absolutely nowhere. Promises were made but rarely honored. Concerns were dismissed or brushed aside, as if my time, my safety, and my financial investment in the Audi brand were utterly meaningless. It is disheartening to realize that nice, patient customers are often the ones taken the most advantage of strung along until they reach their absolute breaking point. Despite the vehicle being in the shop for months at a time, and despite the glaring, ongoing issues, Modja’s handling of my situation was disturbingly passive and careless. I had to constantly follow up to get basic answers and even then, the communication was fragmented and often dismissive. There was never any true sense of urgency or ownership only excuses and a clear desire to deflect responsibility. After two years of enduring this, my limits have been exhausted. What should have been a relationship based on trust and customer loyalty has instead become a cautionary tale. If you are seeking service that is thorough, communicative, and genuinely invested in resolving your issues, I would strongly advise you to look elsewhere. My experience with Modja and the Audi Dominion service department is a testament to what happens when leadership fails its customers at every level. Audi claims to stand for luxury, reliability, and excellence yet none of these values were remotely reflected in the way I was treated. I can only hope that by sharing my experience, others will be spared the same frustration and profound disappointment. More