Audi Englewood - Service Center

Excellence of Service Advisor I recently met and spoke with service advisor Andrew DeTerlizzi. I went in for some service issues on my old A4 and presented him with my concerns of I recently met and spoke with service advisor Andrew DeTerlizzi. I went in for some service issues on my old A4 and presented him with my concerns of my vehicle, which I am selling to a family member. The advice and service I received was extremely helpful and my nephew loves his A4! I will certainly continue to do business with Town Audi- Service Center of Englewood. Sincerely, Mr. Signarella More

Great experience with knowledgeable advisor. Speedy service and kept informed thru out the process. Andrew explained all work and let me know of any charges before mak with knowledgeable advisor. Speedy service and kept informed thru out the process. Andrew explained all work and let me know of any charges before making any repairs More

Superior customer service We have been leasing from and maintaining cars at Town Audi in Englewood for 15 years. We live in Manhattan, and their knowledge, courtesy and profess We have been leasing from and maintaining cars at Town Audi in Englewood for 15 years. We live in Manhattan, and their knowledge, courtesy and professionalism make it worth the trip. The leasing process is fast and simple. They provide superior customer service delivered with a highly professional upbeat attitude. Serviced vehicles are returned in immaculate condition, and the in/out process could not be easier - an excellent dealership. More

Cannot ask for a better dealership I have been a customer of Town since it was a Lincoln dealer. During this time I can tell you that the service both personal and workmanship has been I have been a customer of Town since it was a Lincoln dealer. During this time I can tell you that the service both personal and workmanship has been excellent. More

Top Shelf Service All of my service has been managed by Melanie Dietrich & David Spill. They are straight up professionals. They were friendly and considerate every tim All of my service has been managed by Melanie Dietrich & David Spill. They are straight up professionals. They were friendly and considerate every time I received service. I trust no one else with my A5. Thanks guys! Sincerely, Garett Vincent. More

Horrible experience Worst experience I have ever had. Doubt I will be using this facility again. Was promised this process would take one hour on an oil change. Well, I f Worst experience I have ever had. Doubt I will be using this facility again. Was promised this process would take one hour on an oil change. Well, I finally got my vehicle back SIX hours later. The consultant claimed my car was wash, but it obviously wasn't after the car was pulled up to the front of the dealership. It took another 10 minutes for the car to get washed. The mechanic claimed I had about 4000 in parts that could be replaced. Ironic, because a few of these parts had been recently replaced since I purchased the car in September of 2013. I had to probe to get the answers I was looking for. I will warn ALL perspective customers before getting service at your facility. Extremely frustrating process. More

Franklin was by far the best car dealership employee I've ever had the pleasure to work with. He went above and beyond to help me not only when I had an issue, but whenever and however possible. I drove I've ever had the pleasure to work with. He went above and beyond to help me not only when I had an issue, but whenever and however possible. I drove 30-40 minutes to this dealership, past 2 others, just because of the level of service Franklin and his team provided. Even though I purchased my A7 elsewhere, Franklin and the entire team went above and beyond to create a truly outstanding dealership experience. I would not hesitate to recommend this entire dealership - and entire town motors group - to anyone and everyone. When I needed to purchase another vehicle (this time not an audi), I went out of my way to stay within the Town Motors family because of my past experiences here. Highly recommended. More

Unbelievable service! Kept us waiting almost four hours when we were told it would only take an hour. We were not given any updates unless we asked. We were felt taken advantage of and overcharged. It was when we were told it would only take an hour. We were not given any updates unless we asked. We were felt taken advantage of and overcharged. It was a horrific experience and we would not recommend dealership nor ever return. Stay away! More