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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.6
1,384 Reviews
Call Dealership (817) 354-2834
View Awards

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,384 reviews

January 31, 2026

Very professional, fair market pricing relative to independent shops around them, transparent about vehicular issues and payment. Anthony is great. More

by avi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Heather
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Feb 03, 2026 -

Audi Grapevine responded

Hi Avi, we're happy you found our staff Anthony to be so supportive during your experience here at Audi Grapevine. We are always more than happy to assist you if anything else comes up. Take care!

January 30, 2026

Great service they got me an uber home so I wouldn’t wait. TJ was my service manager and did a fantastic job More

by Lisbethyserna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
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Feb 03, 2026 -

Audi Grapevine responded

Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Feel free to reach out to us if you need anything. Have a wonderful day.

January 28, 2026

The text engagement initially was great- excellent use of a good ai chat. John t as a service advisor- top notch. In and out in 65 minutes- I should always come for service in an ice day! Seriously great ser More

by coyotedgtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Tierra
Report | Print
Jan 31, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2026

After visit still have a fault on the display for left fog light. I told them that the left and right fog lights hlso had an error as well as the right back up light. Did they not check that all the fault More

by B_babiarz29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Renee and 2 others, one at drop off amd one at pick up
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Jan 28, 2026 -

Audi Grapevine responded

Thank you for taking the time to share your concerns. I’m very sorry for the frustration following your visit — I understand why this experience would be disappointing, and I appreciate you bringing it to our attention. You are correct that all faults should have been verified and cleared after the repair, and I apologize that the left fog light message remains on the display. This is not the level of quality or attention to detail we aim to provide. We would like the opportunity to recheck the vehicle, confirm all related faults, and ensure everything is properly resolved. I also apologize for the phone number issue. Your contact information should have been corrected. We will review this internally to make sure your number is updated properly and prevent this from happening again. Please allow us the opportunity to make this right. I’d be happy to personally assist in scheduling a return visit and ensure the concerns are fully addressed. Feel free to reach out to my email address tkruzel@group1auto.com or contact me at 817-553-2202 at your convenience. Thank you again for your feedback — we truly value your business and the chance to regain your confidence. Sincerely, Tom Kruzel Service Director | Audi Grapevine tkruzel@group1auto.com

January 22, 2026

Anthony is the best service technician. You have out there i recommend everyone who goes to this place.Take their car to anthony More

by BAD NEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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Jan 24, 2026 -

Audi Grapevine responded

I'm having difficulty locating your customer information in our database based on the information provided in the review. I'd really appreciate it if you could help me get more details about your visit. I noticed you gave us a 2-star rating, but the feedback you left seems positive, which is a bit confusing. I'd like to understand your experience better so we can address any concerns you may have. Please give me a call at my direct line 214-729-7689, I look forward to hearing from you. Christopher Hogan General Manager

January 21, 2026

The service advisors are efficient and friendly. The waiting area is comfortable. They usually have my car ready in a reasonable time. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had a female advisor and she was great.
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Jan 21, 2026 -

Audi Grapevine responded

Sandy, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

January 21, 2026

Anthony Butler and his management team are fantastic. Took care of all of my concerns. I recommend using Audi Grapevine for all of your Audi needs. More

by Alex F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
Report | Print
Jan 22, 2026 -

Audi Grapevine responded

Hi Alex, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Thank you, and have a fantastic day!

January 19, 2026

Get the job done quickly without hassle and communicate well. Car wash is a nice touch. More

by lenjmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 21, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 19, 2026

Service department was easy to get appointment, friendly, responsive, fulfilled all my requests and answered my questions. They kept me well informed on the timing and service needed. Keith, my service manag More

by robertfanderson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Wilwerding and Rene.
Report | Print
Jan 21, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2026

Got me in and out with alacrity. Waiting area relaxing and coffee good.Thank you. More

by Gearoid777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Jan 20, 2026 -

Audi Grapevine responded

Hi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

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