Audi Indianapolis - Service Center

Arrogant and cavalier (as an adjective) indifferent We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood w We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood was disappointing. Oil was dripped on the car in several place and the front bumper was dinged and paint chipped. My wife complained to the service writer, who then brought the service manager out to look. The SM (as I witnessed) was indifferent and arrogant and in my opinion disrespectful. My wife told him she had read service reviews that were not complementary of Tom Wood and he stated that he does not read the reviews because people just like to complain. At that point I stepped in and told him people sometime complain for good reason and that we expect Tom Wood to repair the damage. I really think he was trying to snowball my wife because she was a woman, as well as get out of being responsible. We have been to the dealer several time since because we have only one choice in the market for Audi Dealer service and each time the car has come back with a nick. I personally hand wash the car and I know it' s status, the dealership is CARELESS. I witnessed a white S4 being parked by a mechanic after service and I thought he going to hit another parked car. I believe it is a reasonable expectation when the car is return it is in the same or better condition as when it is brought in. We have had two warranty issues, first is wear of the driver seat at 11K the dealer told us it is to be expected with seats with side bolsters. I asked them to contact Audi and they stated Audi won't warranty the seat. I ask them to turn it in anyhow. ( I doubt if they, Tom Wood, really did). We have had two Lexuses prior to the Audi both cars were service by Tom Wood Lexus and the service was excellent. The second warranty issue is a rattle in the dash, the first repair was with the top (it's a convertible) it was better until I found the tires deflated to 15lbs. Brought it back again and the rattle is worse.. My general impression is the service department is complacent, arrogant, disrespectful and incompetent, Audi should really look into the service (use secret shoppers) or raise their level of expectations. As for the dealership. The Service Manager should get his head out the sand (spelled with an A and 2 SS's) and realize people appreciate and perceive good service a valuable commodity. More

Good Experience I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my wate I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my water pump was failing, so they let me know and I authorized them to replace it under my warranty. They were professional and extremely polite, and the facility is clean and comfortable. Yes, parts/labor are a little expensive (an oil change for $114), but it's an Audi/Porsche dealership. Overall a good experience. More

Worst service experience ever! I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I have ever had in any dealership. I miss my old Audi dealership who would bend over backwards for their customers. More

Service changed oil and forgot to put oil back in car. Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. The Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. Their actions spoke louder than their words. They did not make things right. We are very disappointed in their service and their managers. More

I've purchased multiple vehicles from Tom Wood Porsche Audi and my latest vehicle needed regular maintenance, Jeremy Rodecap always goes above and beyond. He's always quick to respond and is extr Porsche Audi and my latest vehicle needed regular maintenance, Jeremy Rodecap always goes above and beyond. He's always quick to respond and is extremely pleasant to deal with. I don't mind going here because it's service with a smile! They also have a great coffee bar in the waiting area. More

I was in town and stopped in to get a sun visor bracket for my A4 that broke last week. After waiting 15 min. To be waited on the parts person at the counter hung up the phone and asked what I needed. I to for my A4 that broke last week. After waiting 15 min. To be waited on the parts person at the counter hung up the phone and asked what I needed. I told him I needed the right side sun visor bracket in silver for my A4. He looked up the part and told me " yes we have the part in stock and it would be $77.00". I was stunned I waited for a moment and confirmed the price, he said yes it is $77.00. I informed him I was just on the Internet and had found it at several sites for $34.00. He promptly said will it's $77.00 here. I told him I was not interested in buying the part from him and left. I DO NOT RECOMEND THIS DELARE TO ANYONE. More

This is, hands down, far and away, the absolute WORST service department I have ever visited in my life. I have been here a few times for warranty work and regular service, and they will do anything the service department I have ever visited in my life. I have been here a few times for warranty work and regular service, and they will do anything they can to get out of warranty repairs, including blatantly lie to your face and mistreat your vehicle. The previous time I was here my service advisors were CALEB and ANDREW, and it took in excess of return 4 trips to get them to actually do the warranty work, even though I told them exactly what the problem was and it was easily reproduced. I heard all the classic excuses, "It's normal" (it's not), "It's not covered by warranty" (it was), "It's a wear item" (definitely wasn't), etc. I ended up eventually dealing with JOE, the service manager, and the problem got fixed. On the most recent visit my service advisor was JULIE. I was in for a problem covered under warranty and they were supposed to be doing a diagnostic test for oil consumption that required filling the oil to a specific level per Audi instructions so they could measure the consumption. They overfilled the oil more than I have EVER seen ANY car overfilled (My guess is on purpose so it would pass the diagnostic). I told them it was overfilled and WELL over the max line on the dipstick. JULIE told me that the service manager requested I bring it back so they could fix it, but they gave it back to me the next day saying they only put in 4.9 quarts (about what was supposed to be in it). This was not even close to the truth. After picking up the car I immediately took it to an independent shop that I trust and verified that the car was overfilled by more than 2 quarts. Tom Wood put ~7 quarts of oil in a car that is only supposed to hold 4.5-4.8 qts!!! If you want a car covered by some sort of manufacturer warranty, do yourself a favor and avoid Tom Wood Audi in Indianapolis. Unfortunately I'll be driving 1-2 hours to one of the next closest Audi dealers when I need dealer service/support in the future. A sad fact is that doing this might realistically end up saving me time. We have had two Audis, and they are great cars, but, after dealing with Tom Wood I certainly won't be buying another. I will say that they are polite, and make sure that your transportation needs are met while they have your car. More

We have had a few Porsches (currently we have two) and one Audi. Fortunately Jeremy Rodecap has always been present, attentive and informative as he guided us through the maintenance and repairs of these one Audi. Fortunately Jeremy Rodecap has always been present, attentive and informative as he guided us through the maintenance and repairs of these vehicles. Our experiences at Tom Wood have always been fair and professional, thanks to lee Douthet and Jeremy Rodecap. More

Refused to service a pre-certified car bought at that same dealership because the warranty did not reflect the right name. Had to conference in all parties with Audi USA and work through the issue. It to same dealership because the warranty did not reflect the right name. Had to conference in all parties with Audi USA and work through the issue. It took 8 hrs for everyone to get on the same page. Issue is still open as the computers still needs to get the update. Car still needs to be worked. No loaner offered. More

The service department is horrendous. I specifically told them what the problem with the car was, but chose not to listen to me. I had two problems, front left speaker was blown, and the right rear whe told them what the problem with the car was, but chose not to listen to me. I had two problems, front left speaker was blown, and the right rear wheel bearing was shot. Specifically told them that, and they simply turned the car back over to me the next day saying "There's nothing wrong". It took three attempts and two drives in the car with the service guy to prove that there was a problem with the both the speaker and bearing. Horrendous service. I love Audi's and will always own one, but it is worth the drive to go south to Cincy or north to any other dealership besides TOM WOOD. More