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Audi Knoxville - Service Center
Knoxville, TN
184 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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184 Reviews of Audi Knoxville - Service Center
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August 25, 2025
08/20/2025. Had issue with 2023 AUDI Q7 parking sensor. Appointment was schedile in one week with complementary loaner. When brought car to the service, it too Had issue with 2023 AUDI Q7 parking sensor. Appointment was schedile in one week with complementary loaner. When brought car to the service, it took 5 min to complete the registration. John at the service desk was friendly and professional. Car was ready in 4 hours, so I picked it up the same day. They've done multi-point inspection, reset the service interval and washed the car. Work was done quickly and flawlessly. It was covered by the manufacturing warranty. Also I had all the answers to my additional questions. Want to thanks John Fox and Russel Newton at the Service desk and the Mechanics who work on my car to service and repair it. I am very satisfied and recommend Knoxville AUDI dealership to everyone. Outstanding dealership! Good friendly people and great service A+++! Thank you. More
by Alex-Q7_Diesel
Employees Worked With
John Fox, Mechanic (don't know name), Russel Newton
August 15, 2025
I have to drive 120 miles one way but it is worth it! Would not go anywhere else. They make it super easy to do business with. Everyone is super easy to deal with and very attentive. +++++++ Would not go anywhere else. They make it super easy to do business with. Everyone is super easy to deal with and very attentive. +++++++ More
by sbull1348
Employees Worked With
John
July 14, 2025
I have dealt with Harper Audi Knoxville steadily since 1987 for both purchases and service and have been pleased to keep coming back. The diagnosis of the fault light on my 2013 Allroad was reasonable and 1987 for both purchases and service and have been pleased to keep coming back. The diagnosis of the fault light on my 2013 Allroad was reasonable and to be expected; the price of repairs seemed reasonable. However, several days after I got the car back, I got a message about "service declined": the items mentioned in the message had not been raised by the service advisor either in person or by e-mail, so I had not declined them. I found that strange for a dealer with whom I had worked for years. More
by masonjd
Employees Worked With
William
February 06, 2025
Had issue with AUDI Q7 diesel Had leak of a "Add-Blue" from the system and maintenance error light. Promptly received the message with the multi-point inspection video and the description of the problem a from the system and maintenance error light. Promptly received the message with the multi-point inspection video and the description of the problem after diagnostic was performed. It was faulty diesel heating reservoir. They replaced it and related hardware. Work was done quickly and with a good quality. It was covered by the extra purchased "Wrap+Plus" warranty. Cost me $0. Also I had all the answers to my additional questions. Got my car back in very reasonable time, considering part ordering waiting time. Want to thanks John at the Service desk and the Mechanics who make this repair happened quickly and with the professional quality. I am very satisfied and recommend Knoxville AUDI dealership to everyone. Outstanding dealership! Good friendly people and great service A+++! Thank you. More
by Alex-Q7_Diesel
Employees Worked With
John, Ray Goepfrich
January 27, 2025
The factory recall was handled in a timely manner with a loaner provided. The initial inspection confirmed the parts had to be replaced. We were fortunate that parts were in stock. Repairs were starte loaner provided. The initial inspection confirmed the parts had to be replaced. We were fortunate that parts were in stock. Repairs were started on day one and completed late on day two. We made arrangements to return the loaner and pickup of complete car on morning third day . More
by rdrayne
Employees Worked With
Ray Goepfrich
